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Article > Platform : Genesys Multicloud CX or PureConnect, GenesysEngage-cloud or Other & ComingSoon: No & Role: Other & Manual : ManageCC or SDK or None

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Standalone:
No (127) · Yes (61)
productshort:
Draft:PEC-AS (46) · PEC-AS (46) · Draft:WID (22) · WID (20) · Draft:Solution (5) · Solution (4) · Draft:PEC-WFM (3) · PEC-WFM (3) · PEC-GS (2) · Draft:PEC-AD (2) · Draft:PEC-GS (2) · PEC-AD (2)
Other values:
Platform: (Click arrow to add another value)
ComingSoon: (Click arrow to add another value)
Role: (Click arrow to add another value)
DisplayName:
Other values:
TocName:
None (10) · Callback (4)
Other values:
Dimension:
None (186) · Journey (2)
Product:
Agent folder (1) · Agent Setup (92) · Agent Workspace (4) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Co-Browse (2) · Digital Channels (2) · Email (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Softphone (4) · Gplus Adapter for Salesforce (2) · Intelligent Workload Distribution (2) · IVR Administration (2) · Outbound (CX Contact) (2) · Reporting (2) · Routing and Designer (2) · Solutions (9) · Voice (2) · Voicemail (2) · Widgets (42) · Workforce Management (6)
Manual: (Click arrow to add another value)
Application:
None (59) · Agent Setup (74) · Agent Setup, Agent Workspace (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Platform Administration (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · IVR Administration (2) · Platform Administration (10) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)
UseCase:
None (168) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (188)

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