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Article > Product : Email or Genesys Recording, Quality Management, and Speech Analytics or Intelligent Workload Distribution

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Standalone:
None (57) · No (181) · Yes (13)
productshort:
Draft:PEC-Email (12) · Draft:PEC-IWD (43) · Draft:PEC-REC (92) · PEC-Email (11) · PEC-IWD (40) · PEC-REC (53)
Platform:
None (103) · GenesysCloud (2) · GenesysEngage-cloud (144) · GenesysEngage_cloud (2)
ComingSoon:
None (59) · No (191) · Yes (1)
Role:
None (119) · Administrator (128) · Administrator, Agent, Supervisor (2) · Administrator, Developer (2)
DisplayName:
None (19) · Architecture (8) · Before you begin (6) · High availability and disaster recovery (6) · Get started (4) · What is an interaction (4) · Configure IWD (4)
Other values:
TocName:
None (89) · Upgrade, rollback, or uninstall (6) · What is an interaction (4) · Dashboard (3) · Working with dashboards (3) · Trending (3) · Set up IWD (3) · Search Results grid (3) · Report widget (3) · Managing widgets (3) · Interaction lists (3) · Explore (3) · Working with saved trending filters (3) · Create a new dashboard (3) · Content browser (3)
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Dimension:
None (245) · Journey (6)
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Manual:
None (10) · Admin (36) · Administrator (49) · deploy (3) · EmailPEGuide (21) · IWDDMPEGuide (20) · IWDPEGuide (22) · User (90)
Application:
None (130) · Agent Setup, Platform Administration (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · intelligent Workload Distribution (2) · Recording (115)
UseCase:
None (242) · BO02 (3) · BO02, BO03 (2) · CE01 (2) · CE16 (2)
PEPageType:
None (221) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (6) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (6) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (6)

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