Before you begin

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This topic is part of the manual Email Private Edition Guide for version Current of Email.


Find out what to do before deploying Email.

Limitations and assumptions

The current version of Email supports single-region model of deployment only.

Download the Helm charts

Email in Genesys Multicloud CX private edition includes the following containers:

  • iwd-email

The service also includes a Helm chart, which you must deploy to install the required containers for Email:

  • iwdem

See Helm Chart and Containers for Email for the Helm chart version you must download for your release.

To download the Helm chart, navigate to the iwdem folder in the JFrog repository. For information about how to download the Helm charts, see Downloading your Genesys Multicloud CX containers.

Third-party prerequisites

Third-party services
Name Version Purpose Notes
Redis 6.x Used for caching. Only distributions of Redis that support Redis cluster mode are supported, however, some services may not support cluster mode.Dedicated - one per deployment of Email
A container image registry and Helm chart repository Used for downloading Genesys containers and Helm charts into the customer's repository to support a CI/CD pipeline. You can use any Docker OCI compliant registry.

Storage requirements

All data is stored in IWD, UCS-X, and Digital Channels which are external to the Email service.

Network requirements

External Connections: IMAP, SMTP, Gmail, GRAPH

Browser requirements

Not applicable

Genesys dependencies

The following Genesys services are required:

  • Genesys authentication service (GAuth)
  • Universal Contact Service (UCS)
  • Interaction Server
  • Digital Channels (Nexus)
  • Intelligent Workload Distribution (IWD)

For the order in which the Genesys services must be deployed, refer to the Order of services deployment topic in the Setting up Genesys Multicloud CX private edition document.

GDPR support

Content coming soon