A customer's experience

From Genesys Documentation
Revision as of 17:30, October 14, 2020 by Harleyvibes (talk | contribs) (Published)
Jump to: navigation, search
This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.

Genesys Predictive Engagement presents contextual information about your visitor's history with your website and company.

How chats appear

Genesys Predictive Engagement displays a chat window automatically when a customer takes a specific action, such as requesting a quote or clicking a Chat Now button.


If the visitor accepts the chat, Genesys Predictive Engagement initiates a chat interaction and routes it to your queue.
Retrieved from "https://all.docs.genesys.com/ATC/Current/AgentGuide/How_Predictive_Engagement_enriches_your_chat_experience (2025-06-19 00:27:35)"
Comments or questions about this documentation? Contact us for support!