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Draft:PEC-WFM (253) · Draft:PEC-REP (252) · PEC-WFM (225) · PEC-REP (159) · Draft:WID (142) · Draft:DES (108) · DES (106) · Draft:PEC-ROU (86) · Draft:PEC-OU (70) · Draft:PEC-REC (66) · Draft:PEC-AS (62) · Draft:PEC-GSM (62) · PEC-OU (54) · PE-GPR (48) · PEC-REC (47) · PEC-AS (46) · Draft:PE-GPR (38) · WID (30) · Draft:PEC-AD (26) · PEC-AD (26)

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None (425) · No (1893) · Yes (2)

None (1009) · Administrator (653) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (15) · Administrator, Developer (21) · Administrator, Developer, Supervisor (4) · Administrator, Reviewer (2) · Administrator, Supervisor (220) · Agent (72) · Agent, Supervisor (52) · Developer (58) · Staff (8) · Supervisor (200)

Configuration (28) · API Commands (27) · Getting started (16) · Localization (15) · Prerequisites (9) · New in this Release (7) · Overview (7) · Agent Details Activity Report (6) · Logging in and out (6) · Engage (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · Calendar (6) · Schedules (6)

None (79) · Configuration (28) · API Commands (27) · Getting started (18) · Localization (15) · Genesys Multicloud CX (11) · Prerequisites (7) · Overview (7) · New in this Release (6) · Logging in and out (6) · Agent Details Activity Report (6) · Calendar (6)

None (2263) · bots (6) · CallbackClickToCall (6) · deploydigital (4) · email, digital (2) · GPRAnalysis (4) · GPRDataUpload (2) · Journey (8) · Metrics (6) · OSHelp (1) · RealTime (14) · UserComms (4)

Workforce Management (478) · Reporting (410) · Designer (216) · Widgets (172) · Outbound (CX Contact) (124) · Genesys Recording, Quality Management, and Speech Analytics (113) · Agent Setup (108) · Routing and Designer (88) · Genesys Predictive Routing (85) · Genesys Skills Management (62) · Agent Workspace (52) · None (50) · Callback (36) · Gplus Adapter for Salesforce (35) · Genesys Data Layer (31) · Intelligent Workload Distribution (27) · Developer (25) · Genesys Predictive Engagement (24) · eServices Manager (22) · IVR Administration (16)

Administrator (312) · Supervisor (280) · RPRT (259) · Designer (211) · Agent (138) · CXContact (105) · SDK (95) · ManageCC (92) · User (88) · CX Insights (87) · Help (83) · None (78) · Deployment (68) · Admin (52) · Developers (49) · RT (44) · SupervisorHelp (42) · Super (28) · Developer (24) · SCAPI (24)

None (1209) · Agent Desktop (4) · Agent Setup (70) · Agent Setup, Agent Workspace (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (6) · Agent Workspace, Agent Setup (5) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Callback (34) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Cloud Data Download Service (8) · CX Contact (62) · Designer (201) · Designer, Platform Administration (2) · Genesys Portal (2) · GPR Core Platform (2) · IVR Administration (24) · Outbound,Outbound Administration (1) · Platform Administration (38) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (111) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (195) · WEM (1) · Workforce Administration (36) · Workforce Administration, Workforce Management (2) · Workforce Management (210)

None (2296) · BO02, BO03 (2) · CE01 (6) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)

None (2320)

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