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Article > productshort : PE-GPR or PEC-REP or PEC-WFM & Platform : GenesysEngage-cloud, PureConnect or GenesysEngage-onpremises, PureConnect, GenesysCloud or GeneysyEngage_cloud or Other & Role: None & UseCase: None

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None (6) · No (167) · Yes (2)
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Getting started (4) · Logging in and out (3) · View model accuracy (2) · Upload interaction and other data (2) · Feature Analysis report (2) · Create and update predictors (2) · Monitor predictor feature coverage (2) · View KPI outcome (2) · View the Agent Profile schema (2) · View the Customer Profile schema (2) · View uploaded datasets (2) · Agent Variance report (2) · How to configure score expressions (2) · What you can monitor (2)
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Getting started (4) · Logging in and out (3) · Feature Analysis report (2) · View the Agent Profile schema (2) · Upload interaction and other data (2) · How to configure score expressions (2) · View KPI outcome (2) · View model accuracy (2) · Create and update predictors (2) · View the Customer Profile schema (2) · Agent Variance report (2) · Monitor predictor feature coverage (2) · What you can monitor (2) · View uploaded datasets (2)
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None (1) · Genesys Predictive Routing (53) · Reporting (21) · Workforce Management (100)
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