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Article > Role : Agent or Other & Manual : ManageCC or SDK or User or None

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Standalone:
None (10) · No (219) · Yes (79)
productshort:
PEC-AS (53) · Draft:PEC-AS (53) · PEC-REC (44) · Draft:PEC-REC (44) · Draft:WID (23) · WID (21) · Draft:Solution (8) · Solution (4) · Draft:PEC-Agent (3) · Draft:PEC-WFM (3) · PEC-Agent (3) · PEC-WFM (3) · PEC-GS (2) · Draft:PEC-GS (2) · PEC-AD (2) · Draft:PEC-OU (2) · Draft:PEC-AD (2)
Other values:
Platform:
None (33) · Genesys Multicloud CX (3) · GenesysCloud (4) · GenesysEngage-cloud (263) · GenesysEngage-onpremises (5)
ComingSoon:
None (2) · No (306)
Role: (Click arrow to add another value)
DisplayName:
Other values:
TocName:
None (21) · Callback (4)
Other values:
Dimension:
None (305) · Journey (2) · OSHelp (1)
Product:
Administrator (1) · Agent (6) · Agent folder (1) · Agent Setup (106) · Agent Workspace (4) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Co-Browse (2) · Digital Channels (2) · Email (2) · Genesys Authentication (1) · Genesys Recording, Quality Management, and Speech Analytics (88) · Genesys Softphone (4) · Gplus Adapter for Salesforce (2) · Intelligent Workload Distribution (2) · IVR Administration (2) · Outbound (CX Contact) (3) · QnA Service (2) · Reporting (2) · Routing and Designer (2) · Solutions (12) · Supervisor (2) · System-Level Documentation (2) · Voice (2) · Voicemail (2) · Widgets (44) · Workforce Management (6)
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Application:
None (70) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (6) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · IVR Administration (4) · Outbound,Outbound Administration (1) · Platform Administration (12) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (88) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)
UseCase:
None (288) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (308)

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