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Article > ComingSoon : No or Yes & Manual : Administrator or PDNAA or RPRT or None & Application : Agent Setup or Pulse Reporting or Pulse Reporting, Reporting GCXI or None

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Standalone:
None (3) · No (147) · Yes (121)
productshort:
PEC-REP (19) · Draft:PEC-REP (19) · Draft:PEC-IWD (15) · Draft:Solution (13) · Draft:PEC-GPA (12) · PEC-IWD (11) · PEC-GPA (11) · Draft:PEC-DC (11) · Solution (10) · ATC (10) · Draft:ATC (9) · PEC-DC (9) · Draft:System (9) · System (8) · Draft:PEC-GSM (8) · Draft:PEC-WFM (8) · Draft:PEC-OU (8) · Draft:SF (7) · Draft:PEC-GS (7) · PEC-WFM (7)
Other values:
Platform:
None (74) · Genesys Multicloud CX (2) · GenesysCloud (20) · GenesysEngage-cloud (153) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (3) · GenesysEngage-onpremises, PureConnect, GenesysCloud (6) · PureConnect (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (9)
ComingSoon: (Click arrow to add another value)
Role:
None (187) · Administrator (58) · Administrator, Developer (4) · Administrator, Developer, Supervisor (2) · Administrator, Supervisor (4) · Adminstrator (2) · Agent (2) · Agent, Supervisor (4) · Developer (8)
DisplayName:
Agent Group Membership Details Report (4) · Screen Pop (3) · Configuring SSO (3) · Migrating to Gplus Adapter (v9) (3) · Click-to-Dial (3) · Set up IWD (3) · Integrating Gplus Adapter in Lightning (3) · Activity History (3)
Other values:
TocName:
None (45) · Agent Group Membership Details Report (4) · Getting Started (4) · Integrating Gplus Adapter in Lightning (3) · Click-to-Dial (3) · Activity History (3) · Set up IWD (3) · Screen Pop (3) · Configuring SSO (3) · Configure Agent UI (3) · Migrating to Gplus Adapter (v9) (3)
Other values:
Dimension:
None (261) · bots (2) · Journey (4) · Outbound (2) · WebChat (2)
Product:
None (27) · Administrator (2) · Agent (3) · Agent folder (1) · Agent Setup (2) · Developer (5) · Digital Channels (14) · Genesys Authentication (1) · Genesys Dialog Engine (2) · Genesys Predictive Engagement (19) · Genesys Skills Management (8) · Genesys Softphone (13) · Genesys Use Cases (2) · Gplus Adapter for Salesforce (23) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (25) · nGAGEMENT (7) · NOPRODUCT (2) · Outbound (CX Contact) (9) · QnA Service (1) · Reporting (38) · Routing and Designer (1) · Solutions (23) · Supervisor (2) · System-Level Documentation (13) · Voicemail (2) · Widgets (10) · Workforce Management (15)
Manual: (Click arrow to add another value)
Application: (Click arrow to add another value)
UseCase:
None (262) · BO02 (1) · BO02, BO03 (2) · ce18, ce31 (2) · CE31, CE41, EE31 (2) · SL09 (2)
PEPageType:
None (268) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)

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