Drilldown: Article

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Article > Standalone: No & ComingSoon : Yes or Other & Dimension : Modules or Segments or None & Application : Agent Setup or Callback or None

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Standalone: (Click arrow to add another value)
productshort:
Draft:ContentAdmin (130) · Draft:PEC-WFM (125) · PEC-WFM (96) · Draft:ATC (92) · ATC (75) · Draft:PrivateEdition (70) · Draft:PEC-AS (67) · Draft:WID (60) · Draft:PEC-GSM (56) · PE-GPR (54) · PrivateEdition (51) · Draft:PE-GPR (49) · Draft:PEC-REP (48) · WID (44) · PEC-AS (42) · Draft:HCA (35) · Draft:PEC-OU (35) · PEC-REP (35) · PEC-AD (32) · Draft:PEC-AD (31)
Other values:
Platform:
None (766) · GenesysCloud (111) · GenesysCloud, GenesysEngage-cloud (4) · GenesysEngage-cloud (843) · GenesysEngage-cloud, GenesysCloud (2) · GenesysEngage-cloud, PureConnect (23) · GenesysEngage-cloud, PureConnect, GenesysCloud (54) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (81) · GenesysEngage-onpremises, GenesysCloud (4) · GenesysEngage-onpremises, PureConnect, GenesysCloud (16) · GenesysEngagecloud (2) · GeneysyEngage_cloud (2) · Private Edition (2) · PureConnect (8) · PureConnect, GenesysCloud, GenesysEngage-cloud (105) · PureConnect, GenesysEngage-cloud (7) · PureEngage (13)
ComingSoon: (Click arrow to add another value)
Role:
None (1625) · Administrator (246) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Developer (21) · Administrator, Reviewer (2) · Adminstrator (2) · Agent (14) · Agent, Supervisor (52) · Developer (70) · Staff (8) · Supervisor (2)
DisplayName:
Logging (23) · Getting started (20) · Metrics (17) · None (15) · Overview (11) · Interdependencies (8) · Activity History (7) · Get started (6) · Logging in and out (6) · Architecture (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6)
Other values:
TocName:
None (449) · Getting started (20) · Upgrade, rollback, or uninstall (11) · Configuration (10) · Genesys Cloud CX (10) · Genesys Multicloud CX (10) · Overview (9) · Activity History (9) · PureConnect (7) · Prerequisites (7) · Screen pops (6) · Logging in and out (6) · Service Client API (5) · Click-to-Dial (5) · Localize widgets and services (5) · Engage (5) · Accessibility (5)
Other values:
Dimension: (Click arrow to add another value)
Product:
Workforce Management (221) · Genesys Predictive Engagement (163) · Internal Content Administration (153) · None (118) · Agent Setup (109) · Genesys Multicloud CX Private Edition (106) · Widgets (104) · Genesys Predictive Routing (100) · Reporting (83) · Outbound (CX Contact) (61) · Agent Workspace (60) · Genesys Skills Management (56) · Gplus Adapter for Microsoft Dynamics 365 (56) · Digital Channels (52) · Gplus Adapter for Salesforce (42) · Genesys Dialog Engine (41) · Designer (40) · Developer (37) · nGAGEMENT (35) · Callback (35)
Other values:
Manual:
Admin (168) · Administrator (130) · Supervisor (126) · Deployment (125) · Agent (108) · ManageCC (107) · SDK (89) · PEGuide (84) · Help (73) · AdminGuide (68) · Test (61) · WritersGuide (59) · User (56) · CXContact (48) · SupervisorHelp (40) · Operations (37) · SCAPI (30) · RPRT (30) · Super (28) · Developer (27)
Other values:
Application: (Click arrow to add another value)
UseCase:
None (2041) · CE01, CE19 (1) · CE37 (2)
PEPageType:
None (1844) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (15) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (44) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (46)

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