Genesys Engage Cloud Release Notes
From Genesys Documentation
This manual is for version Current of Genesys Multicloud CX Release Notes.
Contents
These Release Notes provide information about recent releases of Genesys Engage cloud services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.
For information about releases prior to March 31, 2021, see previous Genesys Engage Cloud Release Notes.
Latest release per service
| Service | Released on | Released for | Highlights | ||
|---|---|---|---|---|---|
| Agent Setup | July 23, 2021 | ||||
| Agent Workspace | October 29, 2021 | ||||
| Callback | April 7, 2022 | ||||
| Callback | June 30, 2021 | ||||
| Designer | May 13, 2021 | ||||
| Digital Channels | October 29, 2021 | ||||
| Digital Channels APIs | June 30, 2021 | ||||
| September 14, 2021 | |||||
| Genesys CX Insights | July 11, 2022 | ||||
| Genesys CX Insights | July 18, 2022 | ||||
| Genesys CX Insights | July 21, 2022 | ||||
| Genesys CX Insights | July 25, 2022 | ||||
| Genesys CX Insights | June 23, 2022 | ||||
| Genesys Pulse | April 7, 2022 | ||||
| Genesys Pulse | June 23, 2022 | ||||
| Genesys Softphone VDI Adapter | April 21, 2022 | ||||
| Genesys Softphone VDI Adapter | July 20, 2022 | ||||
| GVP Media Control Platform | October 29, 2021 | ||||
| GVP Reporting Server | June 30, 2021 | ||||
| GVP Reporting Server | September 9, 2021 | ||||
| GVP Service Discovery | September 22, 2021 | ||||
| Intelligent Workload Distribution | April 4, 2022 | ||||
| Intelligent Workload Distribution | June 28, 2022 | ||||
| Intelligent Workload Distribution | March 28, 2022 | ||||
| Intelligent Workload Distribution | September 16, 2021 | ||||
| Intelligent Workload Distribution API | March 31, 2022 | ||||
| IWD Data Mart | March 8, 2022 | ||||
| Recording, QM and Interaction Analytics | February 24, 2022 | ||||
| Recording, QM and Interaction Analytics | July 11, 2022 | ||||
| Recording, QM and Interaction Analytics | July 11, 2022 | ||||
| Reporting and Analytics Aggregates (RAA) | February 22, 2022 | ||||
| Reporting and Analytics Aggregates (RAA) | July 19, 2022 | ||||
| Reporting and Analytics Aggregates (RAA) | June 28, 2022 | ||||
| Screen Recording Service | June 28, 2022 | ||||
| Universal Contact Service | February 8, 2022 | ||||
| Universal Contact Service | July 8, 2022 | ||||
| Universal Contact Service | July 25, 2022 | ||||
| Universal Contact Service | March 28, 2022 | ||||
| Universal Contact Service | September 15, 2021 | ||||
| Voice Agent State Service | June 30, 2021 | ||||
| Voice Agent State Service | October 31, 2021 | ||||
| Voice Config Service | February 2, 2022 | ||||
| Voice Orchestration Service | July 23, 2021 | ||||
| Voice RQ Service | April 4, 2022 | ||||
| Voice SIP Cluster Service | January 26, 2022 | ||||
| Voice SIP Cluster Service | June 30, 2022 | ||||
| Voice SIP Cluster Service | September 30, 2021 | ||||
| Voice SIP Proxy Service | March 31, 2021 | ||||
| Voice Tenant Service | April 21, 2022 | ||||
| Voice Tenant Service | February 22, 2022 | ||||
| Voice Tenant Service | June 9, 2022 | ||||
| Voice Tenant Service | June 23, 2022 | ||||
| Voice Tenant Service | March 22, 2022 | ||||
| Voice Voicemail Service | August 31, 2021 | ||||
| Voice Voicemail Service | May 24, 2022 | ||||
| WebRTC Media Service | November 16, 2021 | ||||
| Workforce Management | February 1, 2022 |
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