Difference between revisions of "ReleaseNotes/Current/GenesysEngage-cloud"

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|displayname=Genesys Engage Cloud Release Notes
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* -Agent Setup
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* -Authentication, Login, and SSO
 
* -Authentication, Login, and SSO
 
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|Context=These Release Notes provide information about recent releases of Genesys Engage cloud services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.
 
|Context=These Release Notes provide information about recent releases of Genesys Engage cloud services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.
  
 
For information about releases prior to March 31, 2021 and for a list of [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD#KnownIssues known issues] and [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD#Limitations limitations], see [https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome previous Genesys Engage Cloud Release Notes].
 
For information about releases prior to March 31, 2021 and for a list of [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD#KnownIssues known issues] and [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD#Limitations limitations], see [https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome previous Genesys Engage Cloud Release Notes].
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This page can serve as key disambiguation/clarification page, setting clear expectations (or as clear as we can) for readers on how to find the info they need, depending on deployment method.-->
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These release notes pages cover both Genesys Engage cloud releases as well as Genesys Engage private edition releases.
 +
 
 +
There is a portal page for each flavor, giving you a snapshot of the latest release for every service, with relevant details:
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Revision as of 01:09, July 1, 2021

This manual is for version Current of Genesys Multicloud CX Release Notes.

These Release Notes provide information about recent releases of Genesys Engage cloud services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

For information about releases prior to March 31, 2021 and for a list of known issues and limitations, see previous Genesys Engage Cloud Release Notes.

How to use these release notes

These release notes pages cover both Genesys Engage cloud releases as well as Genesys Engage private edition releases.

There is a portal page for each flavor, giving you a snapshot of the latest release for every service, with relevant details:

About the Cloud release notes

Content coming soon

About the private edition release notes

Content coming soon
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