Difference between revisions of "ReleaseNotes/Current/GenesysEngage-cloud"

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|manual=ReleaseNote
 
|manual=ReleaseNote
 
|alternateforms=Form:ArticleHelmRN
 
|alternateforms=Form:ArticleHelmRN
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|displayname=Genesys Engage Cloud Release Notes
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|displayname=Genesys Multicloud CX Release Notes
 
|pagination=no
 
|pagination=no
 
|topicslist=* -Index of Release Notes
 
|topicslist=* -Index of Release Notes
 
** Hosted
 
** Hosted
 
** PrivateEdition
 
** PrivateEdition
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* -Agent Desktop
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** Mixedmode
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* -Agent Workspace
 
** Agent Desktop
 
** Agent Desktop
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** AgentDesktopHelm
 
* -Agent Setup
 
* -Agent Setup
 
** Agent Setup
 
** Agent Setup
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** Authentication
 
** Authentication
 
** AuthenticationHelm
 
** AuthenticationHelm
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* -Billing Data Service
 
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** BillingDataService
 
−
** BillingDataServiceHelm
 
 
* -Callback
 
* -Callback
 
** Callback
 
** Callback
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* -CX Contact
 
* -CX Contact
 
** CX Contact
 
** CX Contact
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** CX ContactHelm
 
* -Designer
 
* -Designer
 
** Designer
 
** Designer
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* -Digital Channels
 
* -Digital Channels
 
** Digital Channels
 
** Digital Channels
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** Digital ChannelsHelm
 
* -Email
 
* -Email
 
** Email
 
** Email
 +
** EmailHelm
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* -Event Stream
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** EventStream
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** EventStreamHelm
 
* -Genesys Info Mart
 
* -Genesys Info Mart
 
** GIM
 
** GIM
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** GCXI
 
** GCXI
 
** GCXIHelm
 
** GCXIHelm
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** ReportingAnalytics
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** ReportingAnalyticsHelm
 
* -Intelligent Workload Distribution
 
* -Intelligent Workload Distribution
 
** Intelligent Workload Distribution
 
** Intelligent Workload Distribution
 +
** Intelligent Workload DistributionHelm
 +
* -Interaction Server
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** InteractionServer
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** InteractionServerHelm
 
* -Real-Time Reporting
 
* -Real-Time Reporting
 
** Genesys Pulse
 
** Genesys Pulse
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* -Recording, QM and Interaction Analytics
 
* -Recording, QM and Interaction Analytics
 
** Recording
 
** Recording
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** RecordingBackup
 
** ScreenRecording
 
** ScreenRecording
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* -Reporting and Analytics Aggregates
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* -Solution Acceptance Tool
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** ReportingAnalytics
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** SolutionAcceptanceTool
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** ReportingAnalyticsHelm
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** SolutionAcceptanceToolHelm
 
* -Telemetry
 
* -Telemetry
 
** Telemetry
 
** Telemetry
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* -Voice Microservices
 
* -Voice Microservices
 
** VoiceMicroservices
 
** VoiceMicroservices
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** VoiceHelm
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** VoiceAgentStateService
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** VoiceCallStateService
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** VoiceConfigService
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** VoiceDialPlanService
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** VoiceFrontEndService
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** VoiceOrchestrationService
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** VoiceRegistrarService
 +
** VoiceRQService
 +
** VoiceSIPClusterService
 +
** VoiceSIPProxyService
 +
** VoiceTenantService
 +
** VoiceVoicemailService
 +
** VoiceMicroservicesHelm
 
* -WebRTC
 
* -WebRTC
 
** WebRTC
 
** WebRTC
 
** WebRTCHelm
 
** WebRTCHelm
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* -Workforce Management
 +
** WorkforceManagement
 +
* -Appendices
 +
** VisualDiff
 
|defaultform=Form:ArticleCloudRN
 
|defaultform=Form:ArticleCloudRN
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|inherit=no
 
|Auto=Manual sections
 
|Auto=Manual sections
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|Context=These Release Notes provide information about recent releases of Genesys Engage cloud services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.
+
|Context=These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.
  
−
For information about releases prior to March 31, 2021 and for a list of [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD#KnownIssues known issues] and [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD#Limitations limitations], see [https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome previous Genesys Engage Cloud Release Notes].
+
For information about releases prior to March 31, 2021 and for a list of [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD#KnownIssues known issues] and [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD#Limitations limitations], see [https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome previous Genesys Multicloud CX Release Notes].
 
|Section={{Section
 
|Section={{Section
 
|Type=Structured
 
|Type=Structured
 
|sectionHeading=How to use these release notes
 
|sectionHeading=How to use these release notes
 
|alignment=Vertical
 
|alignment=Vertical
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|structuredtext=<!--
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|structuredtext=These release notes pages cover both Genesys Multicloud CX releases as well as Genesys Multicloud CX private edition releases.
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Placeholder text: need to explain the differences between hosted and private edition releases.
 
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This page can serve as key disambiguation/clarification page, setting clear expectations (or as clear as we can) for readers on how to find the info they need, depending on deployment method.-->
 
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These release notes pages cover both Genesys Engage cloud releases as well as Genesys Engage private edition releases.
 
  
 
There is a portal page for each flavor, giving you a snapshot of the latest release for every service, with relevant details:
 
There is a portal page for each flavor, giving you a snapshot of the latest release for every service, with relevant details:
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|Status=No
 
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[[Category:RNAutomation]]
 
[[Category:RNAutomation]]
 
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Latest revision as of 13:32, April 3, 2023

This manual is for version Current of Genesys Multicloud CX Release Notes.

These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

For information about releases prior to March 31, 2021 and for a list of known issues and limitations, see previous Genesys Multicloud CX Release Notes.

How to use these release notes

These release notes pages cover both Genesys Multicloud CX releases as well as Genesys Multicloud CX private edition releases.

There is a portal page for each flavor, giving you a snapshot of the latest release for every service, with relevant details:

About the Cloud release notes

Content coming soon

About the private edition release notes

Content coming soon
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