Difference between revisions of "ReleaseNotes/Current/GenesysEngage-cloud"
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{{MintyDocsManual | {{MintyDocsManual | ||
+ | |product=Draft:ContentAdmin | ||
|version=Internal | |version=Internal | ||
|manual=ReleaseNote | |manual=ReleaseNote | ||
− | | | + | |alternateforms=Form:ArticleHelmRN |
− | |displayname=Genesys | + | |displayname=Genesys Multicloud CX Release Notes |
− | |topicslist=* -Agent | + | |pagination=no |
+ | |topicslist=* -Index of Release Notes | ||
+ | ** Hosted | ||
+ | ** PrivateEdition | ||
+ | ** Mixedmode | ||
+ | * -Agent Workspace | ||
** Agent Desktop | ** Agent Desktop | ||
+ | ** AgentDesktopHelm | ||
* -Agent Setup | * -Agent Setup | ||
** Agent Setup | ** Agent Setup | ||
Line 12: | Line 19: | ||
* -Authentication, Login, and SSO | * -Authentication, Login, and SSO | ||
** Authentication | ** Authentication | ||
+ | ** AuthenticationHelm | ||
* -Callback | * -Callback | ||
** Callback | ** Callback | ||
+ | ** CallbackHelm | ||
* -CX Contact | * -CX Contact | ||
** CX Contact | ** CX Contact | ||
+ | ** CX ContactHelm | ||
* -Designer | * -Designer | ||
** Designer | ** Designer | ||
+ | ** DesignerHelm | ||
* -Digital Channels | * -Digital Channels | ||
** Digital Channels | ** Digital Channels | ||
+ | ** Digital ChannelsHelm | ||
* -Email | * -Email | ||
** Email | ** Email | ||
+ | ** EmailHelm | ||
+ | * -Event Stream | ||
+ | ** EventStream | ||
+ | ** EventStreamHelm | ||
+ | * -Genesys Info Mart | ||
+ | ** GIM | ||
+ | ** GIMHelm | ||
* -Genesys Portal | * -Genesys Portal | ||
** Genesys Portal | ** Genesys Portal | ||
+ | * -Genesys Softphone | ||
+ | ** GenesysSoftphone | ||
+ | * -Genesys Voice Platform | ||
+ | ** GVP | ||
+ | ** GVPHelm | ||
+ | * -Genesys Web Services and Applications | ||
+ | ** GWS | ||
+ | ** GWSHelm | ||
+ | * -Genesys Widgets | ||
+ | ** Genesys Widgets | ||
* -Gplus Adapter for Salesforce | * -Gplus Adapter for Salesforce | ||
** Gplus Adapter for Salesforce | ** Gplus Adapter for Salesforce | ||
* -Historical Reporting | * -Historical Reporting | ||
** GCXI | ** GCXI | ||
+ | ** GCXIHelm | ||
+ | ** ReportingAnalytics | ||
+ | ** ReportingAnalyticsHelm | ||
* -Intelligent Workload Distribution | * -Intelligent Workload Distribution | ||
** Intelligent Workload Distribution | ** Intelligent Workload Distribution | ||
+ | ** Intelligent Workload DistributionHelm | ||
+ | * -Interaction Server | ||
+ | ** InteractionServer | ||
+ | ** InteractionServerHelm | ||
* -Real-Time Reporting | * -Real-Time Reporting | ||
** Genesys Pulse | ** Genesys Pulse | ||
− | |Auto= | + | ** Genesys PulseHelm |
− | |Context=These Release Notes provide information about recent releases of Genesys | + | * -Recording, QM and Interaction Analytics |
+ | ** Recording | ||
+ | ** RecordingBackup | ||
+ | ** ScreenRecording | ||
+ | * -Solution Acceptance Tool | ||
+ | ** SolutionAcceptanceTool | ||
+ | ** SolutionAcceptanceToolHelm | ||
+ | * -Telemetry | ||
+ | ** Telemetry | ||
+ | ** TelemetryHelm | ||
+ | * -Universal Contact Service | ||
+ | ** UCS | ||
+ | ** UCSHelm | ||
+ | * -Voice Microservices | ||
+ | ** VoiceMicroservices | ||
+ | ** VoiceAgentStateService | ||
+ | ** VoiceCallStateService | ||
+ | ** VoiceConfigService | ||
+ | ** VoiceDialPlanService | ||
+ | ** VoiceFrontEndService | ||
+ | ** VoiceOrchestrationService | ||
+ | ** VoiceRegistrarService | ||
+ | ** VoiceRQService | ||
+ | ** VoiceSIPClusterService | ||
+ | ** VoiceSIPProxyService | ||
+ | ** VoiceTenantService | ||
+ | ** VoiceVoicemailService | ||
+ | ** VoiceMicroservicesHelm | ||
+ | * -WebRTC | ||
+ | ** WebRTC | ||
+ | ** WebRTCHelm | ||
+ | * -Workforce Management | ||
+ | ** WorkforceManagement | ||
+ | * -Appendices | ||
+ | ** VisualDiff | ||
+ | |defaultform=Form:ArticleCloudRN | ||
+ | |inherit=no | ||
+ | |Auto=Manual sections | ||
+ | |Context=These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments. | ||
+ | |||
+ | For information about releases prior to March 31, 2021 and for a list of [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD#KnownIssues known issues] and [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD#Limitations limitations], see [https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome previous Genesys Multicloud CX Release Notes]. | ||
+ | |Section={{Section | ||
+ | |Type=Structured | ||
+ | |sectionHeading=How to use these release notes | ||
+ | |alignment=Vertical | ||
+ | |structuredtext=These release notes pages cover both Genesys Multicloud CX releases as well as Genesys Multicloud CX private edition releases. | ||
− | + | There is a portal page for each flavor, giving you a snapshot of the latest release for every service, with relevant details: | |
− | | | + | |
− | | | + | *{{Link-SomewhereInThisVersion|manual=GenesysEngage-cloud|topic=Hosted}} |
− | | | + | *{{Link-SomewhereInThisVersion|manual=GenesysEngage-cloud|topic=PrivateEdition}} |
+ | |Status=No | ||
+ | }}{{Section | ||
+ | |Type=Structured | ||
+ | |sectionHeading=About the Cloud release notes | ||
+ | |alignment=Vertical | ||
+ | |structuredtext={{Notices|Notice=PEComingSoon}} | ||
+ | |Status=No | ||
+ | }}{{Section | ||
+ | |Type=Structured | ||
+ | |sectionHeading=About the private edition release notes | ||
+ | |alignment=Vertical | ||
+ | |structuredtext={{Notices|Notice=PEComingSoon}} | ||
+ | |Status=No | ||
+ | }} | ||
|Status=No | |Status=No | ||
}} | }} | ||
[[Category:RNAutomation]] | [[Category:RNAutomation]] | ||
__NOCACHE__ | __NOCACHE__ |
Latest revision as of 13:32, April 3, 2023
Contents
These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.
For information about releases prior to March 31, 2021 and for a list of known issues and limitations, see previous Genesys Multicloud CX Release Notes.
How to use these release notes
These release notes pages cover both Genesys Multicloud CX releases as well as Genesys Multicloud CX private edition releases.
There is a portal page for each flavor, giving you a snapshot of the latest release for every service, with relevant details: