Difference between revisions of "ReleaseNotes/Current/GenesysEngage-cloud"
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|manual=ReleaseNote | |manual=ReleaseNote | ||
|alternateforms=Form:ArticleHelmRN | |alternateforms=Form:ArticleHelmRN | ||
| − | |displayname=Genesys | + | |displayname=Genesys Multicloud CX Release Notes |
|pagination=no | |pagination=no | ||
|topicslist=* -Index of Release Notes | |topicslist=* -Index of Release Notes | ||
** Hosted | ** Hosted | ||
** PrivateEdition | ** PrivateEdition | ||
| − | * -Agent | + | ** Mixedmode |
| + | * -Agent Workspace | ||
** Agent Desktop | ** Agent Desktop | ||
| + | ** AgentDesktopHelm | ||
* -Agent Setup | * -Agent Setup | ||
** Agent Setup | ** Agent Setup | ||
| Line 18: | Line 20: | ||
** Authentication | ** Authentication | ||
** AuthenticationHelm | ** AuthenticationHelm | ||
| − | |||
| − | |||
| − | |||
* -Callback | * -Callback | ||
** Callback | ** Callback | ||
| Line 36: | Line 35: | ||
** Email | ** Email | ||
** EmailHelm | ** EmailHelm | ||
| + | * -Event Stream | ||
| + | ** EventStream | ||
| + | ** EventStreamHelm | ||
* -Genesys Info Mart | * -Genesys Info Mart | ||
** GIM | ** GIM | ||
| Line 71: | Line 73: | ||
** RecordingBackup | ** RecordingBackup | ||
** ScreenRecording | ** ScreenRecording | ||
| + | * -Solution Acceptance Tool | ||
| + | ** SolutionAcceptanceTool | ||
| + | ** SolutionAcceptanceToolHelm | ||
* -Telemetry | * -Telemetry | ||
** Telemetry | ** Telemetry | ||
| Line 79: | Line 84: | ||
* -Voice Microservices | * -Voice Microservices | ||
** VoiceMicroservices | ** VoiceMicroservices | ||
| + | ** VoiceAgentStateService | ||
| + | ** VoiceCallStateService | ||
| + | ** VoiceConfigService | ||
| + | ** VoiceDialPlanService | ||
| + | ** VoiceFrontEndService | ||
| + | ** VoiceOrchestrationService | ||
| + | ** VoiceRegistrarService | ||
| + | ** VoiceRQService | ||
| + | ** VoiceSIPClusterService | ||
| + | ** VoiceSIPProxyService | ||
| + | ** VoiceTenantService | ||
| + | ** VoiceVoicemailService | ||
** VoiceMicroservicesHelm | ** VoiceMicroservicesHelm | ||
* -WebRTC | * -WebRTC | ||
| Line 85: | Line 102: | ||
* -Workforce Management | * -Workforce Management | ||
** WorkforceManagement | ** WorkforceManagement | ||
| + | * -Appendices | ||
| + | ** VisualDiff | ||
|defaultform=Form:ArticleCloudRN | |defaultform=Form:ArticleCloudRN | ||
|inherit=no | |inherit=no | ||
|Auto=Manual sections | |Auto=Manual sections | ||
| − | |Context=These Release Notes provide information about recent releases of Genesys | + | |Context=These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments. |
| − | For information about releases prior to March 31, 2021 and for a list of [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD#KnownIssues known issues] and [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD#Limitations limitations], see [https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome previous Genesys | + | For information about releases prior to March 31, 2021 and for a list of [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD#KnownIssues known issues] and [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD#Limitations limitations], see [https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome previous Genesys Multicloud CX Release Notes]. |
|Section={{Section | |Section={{Section | ||
|Type=Structured | |Type=Structured | ||
|sectionHeading=How to use these release notes | |sectionHeading=How to use these release notes | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext=These release notes pages cover both Genesys | + | |structuredtext=These release notes pages cover both Genesys Multicloud CX releases as well as Genesys Multicloud CX private edition releases. |
There is a portal page for each flavor, giving you a snapshot of the latest release for every service, with relevant details: | There is a portal page for each flavor, giving you a snapshot of the latest release for every service, with relevant details: | ||
Latest revision as of 13:32, April 3, 2023
This manual is for version Current of Genesys Multicloud CX Release Notes.
Contents
These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.
For information about releases prior to March 31, 2021 and for a list of known issues and limitations, see previous Genesys Multicloud CX Release Notes.
How to use these release notes
These release notes pages cover both Genesys Multicloud CX releases as well as Genesys Multicloud CX private edition releases.
There is a portal page for each flavor, giving you a snapshot of the latest release for every service, with relevant details:
About the Cloud release notes
Content coming soon
About the private edition release notes
Content coming soon
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