Difference between revisions of "ReleaseNotes/Current/GenesysEngage-cloud/Hosted"

Latest revision as of 05:43, December 22, 2022

This topic is part of the manual Genesys Multicloud CX Release Notes for version Current of Genesys Multicloud CX Release Notes.

These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

Service	Release	Available	Genesys CX on		Highlights
Service	Release	AWS	Azure		Highlights
Designer	100.0.213.0018	November 06, 2024			Resolved issue.

Service	Release	Available	Genesys CX on	Highlights
Service	Release	AWS	Azure	Highlights
Agent Workspace	100.0.012.0293	October 11, 2024		Resolved issues and improvement.
Callback	100.0.009.0005	October 28, 2024
CX Contact	100.0.036.0005	October 25, 2024
Designer	100.0.213.0018	November 06, 2024		Resolved issue.
Genesys Pulse	100.0.000.0047	October 29, 2024		Third-party dependency updates to maintain security and reliability.
Gplus Adapter for Salesforce	100.0.012.0293	October 11, 2024		Third-party dependency updates to maintain security and reliability.

Service	Release	Available	Genesys CX on	Highlights
Service	Release	AWS	Azure	Highlights
Agent Setup	100.0.006.0214	October 01, 2024		Resolved issues.
Agent Workspace	100.0.012.0293	October 11, 2024		Resolved issues and improvement.
AI Connector	100.0.149.9341	August 02, 2023		Compatibility and performance improvements.
Authentication API	9.0.000.68	March 31, 2021		Support for Genesys Engage cloud on Azure
Authentication Service	100.0.012.3950	December 05, 2022		Security updates and resolved issues.
Callback	100.0.009.0005	October 28, 2024
CCE Auth	9.0.000.03	March 31, 2021		Support for Genesys Engage cloud on Azure
CX Contact	100.0.036.0005	October 25, 2024
Designer	100.0.213.0018	November 06, 2024		Resolved issue.
Digital Channels	100.0.169.0000	September 26, 2024		This release includes important security enhancements and library updates.
Digital Channels APIs	9.0.000.88	May 13, 2021		Secure Email API update to improve reporting.
Email	100.0.099.0000	July 03, 2024		Performance, observability, security, and resiliency improvements.
Event Stream	100.0.003.0335	September 21, 2022		Beta release for Genesys Multicloud CX.
Genesys CX Insights	100.0.037.0000	August 29, 2024		Updates to MicroStrategy and Node.js versions
Genesys Portal	8.5.300.10	August 03, 2022		New emergency icons for various applications added. New widget added.
Genesys Pulse	100.0.000.0047	October 29, 2024		Third-party dependency updates to maintain security and reliability.
Genesys Softphone	9.0.102.02	September 26, 2024
Genesys Softphone VDI Adapter	9.0.102.02	September 26, 2024
Genesys Widgets	9.0.018.09	November 15, 2023
Gplus Adapter for Salesforce	100.0.012.0293	October 11, 2024		Third-party dependency updates to maintain security and reliability.
Intelligent Workload Distribution	100.0.099.0000	July 03, 2024		Performance, observability, security, and resiliency improvements.
Intelligent Workload Distribution API	9.0.000.74	September 09, 2021		New fields in responses for actions API requests.
IWD Data Mart	100.0.007.1933	April 26, 2022		New metrics are added to support reporting of auto-completed work items and emails. Support for Custom Attribute based GCXI reporting.
Provisioning API	9.0.001.11	February 28, 2023		Resolved issues.
Recording Cloud Backup Service	8.5.299.40	January 26, 2022		New OS support.
Recording, QM and Interaction Analytics	8.5.512.39	January 17, 2024		Performance improvements.
Screen Recording Service	8.5.371.30	January 05, 2024		Support for partitioned cookies.
Service Client API	100.0.008.0096	September 14, 2023		Resolved issues.
Statistics API	9.0.000.80	March 31, 2021		Support for Genesys Engage cloud on Azure
Voice Agent State Service	100.0.100.0027	May 02, 2023		Support for the Enhanced Handling of Logout on Disconnect feature from Tenant T-Server. Resolved issues.
Voice Call State Service	100.0.100.0016	September 20, 2022		Third-party dependency updates.
Voice Config Service	100.0.100.0014	September 20, 2022		Resolved issue.
Voice Dial Plan Service	100.0.100.0018	September 20, 2022		Third-party dependency updates.
Voice Front End Service	100.0.100.0010	August 25, 2022		Third-party dependency updates.
Voice Orchestration Service	100.0.100.0081	December 18, 2023		Resolved issue.
Voice Registrar Service	100.0.100.0031	October 06, 2023		Resolved issue.
Voice RQ Service	100.0.100.0018	May 02, 2023		Resolved issue.
Voice SIP Cluster Service	100.0.100.0052	January 12, 2024		Resolved issue.
Voice SIP Proxy Service	100.0.100.0020	August 25, 2022		Third-party dependency updates.
Voice Tenant Service	100.0.100.0076	September 12, 2022		Important information about upgrading Tenant Service.
Voice Voicemail Service	100.0.100.0030	December 20, 2023		Resolved issue.
Webphone	100.0.038.0000	April 19, 2023		rtp-inactivity-timeout parameter part of the the sign-in request.
WebRTC Media Service	100.0.076.0000	November 10, 2023		New Partitioned cookies flag Configurable Coturn metrics port Support of TLS 1.3
Workforce Management	8.5.219.40 updated	January 09, 2023		Resolved issues.
Workforce Management API	8.5.219.03	September 27, 2022		Support for Genesys Multicloud CX on AWS.
Workspace API	9.0.001.06	May 25, 2023		Improvements and resolved issues.

@@ Line 8: / Line 8: @@
 Released in last 7 days=
 {{#cargo_query:
-tables=ComponentRN,ComponentRN__DeploymentTypeId=DepId,DeploymentType,ComponentRN__ComponentId=CompId,Component
+tables=ComponentRN,
-|join on=ComponentRN._ID=DepId._rowID,DepId._value=DeploymentType.Id,DepId._rowID=CompId._rowID,CompId._value=Component.Id
+ComponentRN__DeploymentTypeId=DepId,
+DeploymentType,
+Component
+|join on=ComponentRN._ID=DepId._rowID,
+DepId._value=DeploymentType.Id,
+ComponentRN.ComponentId=Component.Id
 |fields=ComponentRN.ComponentId=ComponentId
 |group by=ComponentRN.ComponentId
@@ Line 16: / Line 21: @@
 |named args=yes
 |order by=Component.Name
-|intro=<table class="wikitable sortable"><tr><th>Service</th><th>Release</th><th>Released On</th><th>Azure</th><th>AWS</th><th>Highlights</th></tr>
+|intro=
+<table class="wikitable sortable">
+<tr>
+<th rowspan=2>Service</th>
+<th rowspan="2">Release</th>
+<th rowspan=2">Available</th>
+<th colspan="2" style="text-align: center>Genesys CX on</th>
+<th rowspan="2">Highlights</th>
+</tr>
+<tr>
+<th>AWS</th>
+<th>Azure</th>
+<!--<th>GCP</th>-->
+</tr>
 |outro=</table>
 |where=ComponentRN._pageNamespace="0" AND DeploymentType.Hosted IS TRUE AND DATEDIFF(ReleaseDate,NOW()) >= -7
+|default=No releases in last 7 days
 }}
 |-|
 Released in last 30 days=
 {{#cargo_query:
-tables=ComponentRN,ComponentRN__DeploymentTypeId=DepId,DeploymentType,ComponentRN__ComponentId=CompId,Component
+tables=
-|join on=ComponentRN._ID=DepId._rowID,DepId._value=DeploymentType.Id,DepId._rowID=CompId._rowID,CompId._value=Component.Id
+Component,
+ComponentRN,
+ComponentRN__DeploymentTypeId=DepId,
+DeploymentType,
+|join on=Component.Id=ComponentRN.ComponentId,
+ComponentRN._ID=DepId._rowID,
+DepId._value=DeploymentType.Id
 |fields=ComponentRN.ComponentId=ComponentId
 |group by=ComponentRN.ComponentId
@@ Line 31: / Line 56: @@
 |named args=yes
 |order by=Component.Name
-|intro=<table class="wikitable sortable"><tr><th>Service</th><th>Release</th><th>Released On</th><th>Azure</th><th>AWS</th><th>Highlights</th></tr>
+|intro=
+<table class="wikitable sortable">
+<tr>
+<th rowspan=2>Service</th>
+<th rowspan="2">Release</th>
+<th rowspan=2">Available</th>
+<th colspan="2" style="text-align: center>Genesys CX on</th>
+<th rowspan="2">Highlights</th>
+</tr>
+<tr>
+<th>AWS</th>
+<th>Azure</th>
+<!--<th>GCP</th>-->
+</tr>
 |outro=</table>
-|where=ComponentRN._pageNamespace="0" AND DeploymentType.Hosted IS TRUE AND DATEDIFF(ReleaseDate,NOW()) >= -30
+|where=ComponentRN._pageNamespace="0"
+AND DeploymentType.Hosted IS TRUE
+AND DATEDIFF(ReleaseDate,NOW()) >= -30
 }}
 |-|
 Latest releases per service=
 {{#cargo_query:
-tables=ComponentRN,ComponentRN__DeploymentTypeId=DepId,DeploymentType,ComponentRN__ComponentId=CompId,Component
+tables=ComponentRN,
-|join on=ComponentRN._ID=DepId._rowID,DepId._value=DeploymentType.Id,DepId._rowID=CompId._rowID,CompId._value=Component.Id
+ComponentRN__DeploymentTypeId=DepId,
+DeploymentType,
+Component
+|join on=ComponentRN._ID=DepId._rowID,
+DepId._value=DeploymentType.Id,
+ComponentRN.ComponentId=Component.Id
 |fields=ComponentRN.ComponentId=ComponentId
 |group by=ComponentRN.ComponentId
@@ Line 46: / Line 91: @@
 |named args=yes
 |order by=Component.Name
-|intro=<table class="wikitable sortable"><tr><th>Service</th><th>Release</th><th>Released On</th><th>Azure</th><th>AWS</th><th>Highlights</th></tr>
+|intro=
+<table class="wikitable sortable">
+<tr>
+<th rowspan=2>Service</th>
+<th rowspan="2">Release</th>
+<th rowspan=2">Available</th>
+<th colspan="2" style="text-align: center>Genesys CX on</th>
+<th rowspan="2">Highlights</th>
+</tr>
+<tr>
+<th>AWS</th>
+<th>Azure</th>
+<!--<th>GCP</th>-->
+</tr>
 |outro=</table>
-|where=ComponentRN._pageNamespace="0" AND DeploymentType.Hosted IS TRUE
+|where=ComponentRN._pageNamespace="0"
+AND DeploymentType.Hosted IS TRUE
+|default=1st query no results
 }}
 </tabber>
+<noinclude>[[Category:ComponentRN.ComponentId cleanup]]</noinclude>

Genesys Multicloud CX Release Notes

Index of Release Notes

Agent Workspace

Agent Setup

APIs

Authentication, Login, and SSO

Callback

CX Contact

Designer

Digital Channels

Email

Event Stream

Genesys Info Mart

Genesys Portal

Genesys Softphone

Genesys Voice Platform

Genesys Web Services and Applications

Genesys Widgets

Historical Reporting

Intelligent Workload Distribution

Interaction Server

Real-Time Reporting

Recording, QM and Interaction Analytics

Telemetry

Universal Contact Service

Voice Microservices

WebRTC

Workforce Management

Appendices

Difference between revisions of "ReleaseNotes/Current/GenesysEngage-cloud/Hosted"

Latest revision as of 05:43, December 22, 2022