Difference between revisions of "ReleaseNotes/Current/GenesysEngage-cloud/Hosted"

Revision as of 14:18, May 4, 2022

This topic is part of the manual Genesys Multicloud CX Release Notes for version Current of Genesys Multicloud CX Release Notes.

These Release Notes provide information about recent releases of Genesys Multicloud CX services, starting with March 31, 2021. Click the Release Date next to a particular service name to see detailed information for that release. The release date indicates the earliest date when a service release might be available in your environments. Some updates might not apply to all environments.

This table lists any Genesys Multicloud CX release note published in the last 7 days.

Service	Release	Released On	Azure	AWS	Highlights
Agent Setup	100.0.006.0214	October 01, 2024			Resolved issues.

This table lists any Genesys Multicloud CX release note published in the last 30 days.

Service	Release	Released On	Highlights
Designer	100.0.213.0015	September 24, 2024	Resolved issues.
Genesys Softphone VDI Adapter	9.0.102.02	September 26, 2024
Genesys Softphone	9.0.102.02	September 26, 2024
Agent Setup	100.0.006.0214	October 01, 2024	Resolved issues.

This table lists the most current release note for each Genesys Multicloud CX service.

Service	Release	Released On	Highlights
Recording, QM and Interaction Analytics	8.5.512.39	January 17, 2024	Performance improvements.
Voice Registrar Service	100.0.100.0031	October 06, 2023	Resolved issue.
Screen Recording Service	8.5.371.30	January 05, 2024	Support for partitioned cookies.
Voice RQ Service	100.0.100.0018	May 02, 2023	Resolved issue.
Genesys Widgets	9.0.018.09	November 15, 2023
Genesys Pulse	100.0.000.0043	July 26, 2024	Security and stability fixes. Initial AWS EKS support.
Voice Front End Service	100.0.100.0010	August 25, 2022	Third-party dependency updates.
Voice Dial Plan Service	100.0.100.0018	September 20, 2022	Third-party dependency updates.
Voice Config Service	100.0.100.0014	September 20, 2022	Resolved issue.
Event Stream	100.0.003.0335	September 21, 2022	Beta release for Genesys Multicloud CX.
AI Connector	100.0.149.9341	August 02, 2023	Compatibility and performance improvements.
Webphone	100.0.038.0000	April 19, 2023	rtp-inactivity-timeout parameter part of the the sign-in request.
Voice Call State Service	100.0.100.0016	September 20, 2022	Third-party dependency updates.
Callback	100.0.007.0029	September 18, 2023	Important security improvements.
IWD Data Mart	100.0.007.1933	April 26, 2022	New metrics are added to support reporting of auto-completed work items and emails. Support for Custom Attribute based GCXI reporting.
Authentication Service	100.0.012.3950	December 05, 2022	Security updates and resolved issues.
Workspace API	9.0.001.06	May 25, 2023	Improvements and resolved issues.
Agent Workspace	100.0.011.0252	April 22, 2024	Resolved issues.
Voice Agent State Service	100.0.100.0027	May 02, 2023	Support for the Enhanced Handling of Logout on Disconnect feature from Tenant T-Server. Resolved issues.
Digital Channels APIs	9.0.000.88	May 13, 2021	Secure Email API update to improve reporting.
Email	100.0.099.0000	July 03, 2024	Performance, observability, security, and resiliency improvements.
Agent Setup	100.0.006.0214	October 01, 2024	Resolved issues.
Genesys Portal	8.5.300.10	August 03, 2022	New emergency icons for various applications added. New widget added.
Voice SIP Proxy Service	100.0.100.0020	August 25, 2022	Third-party dependency updates.
Genesys CX Insights	100.0.037.0000	August 29, 2024	Updates to MicroStrategy and Node.js versions
Digital Channels	100.0.163.9665	May 24, 2024	Various performance and third party integration improvements.
Designer	100.0.213.0015	September 24, 2024	Resolved issues.
CX Contact	100.0.036.0002	August 02, 2024	Support for Terraform exports
Workforce Management	8.5.219.40 updated	January 09, 2023	Resolved issues.
Genesys Softphone VDI Adapter	9.0.102.02	September 26, 2024
Statistics API	9.0.000.80	March 31, 2021	Support for Genesys Engage cloud on Azure
Gplus Adapter for Salesforce	100.0.011.0252	April 22, 2024	Third-party dependency updates to maintain security and reliability.
Intelligent Workload Distribution API	9.0.000.74	September 09, 2021	New fields in responses for actions API requests.
Voice Orchestration Service	100.0.100.0081	December 18, 2023	Resolved issue.
Authentication API	9.0.000.68	March 31, 2021	Support for Genesys Engage cloud on Azure
Provisioning API	9.0.001.11	February 28, 2023	Resolved issues.
Workforce Management API	8.5.219.03	September 27, 2022	Support for Genesys Multicloud CX on AWS.
Intelligent Workload Distribution	100.0.099.0000	July 03, 2024	Performance, observability, security, and resiliency improvements.
WebRTC Media Service	100.0.076.0000	November 10, 2023	New Partitioned cookies flag Configurable Coturn metrics port Support of TLS 1.3
Voice Tenant Service	100.0.100.0076	September 12, 2022	Important information about upgrading Tenant Service.
Voice SIP Cluster Service	100.0.100.0052	January 12, 2024	Resolved issue.
Genesys Softphone	9.0.102.02	September 26, 2024
Service Client API	100.0.008.0096	September 14, 2023	Resolved issues.
Recording Cloud Backup Service	8.5.299.40	January 26, 2022	New OS support.
CCE Auth	9.0.000.03	March 31, 2021	Support for Genesys Engage cloud on Azure
Voice Voicemail Service	100.0.100.0030	December 20, 2023	Resolved issue.

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+This table lists any Genesys Multicloud CX release note published in the last 30 days.
+{{#cargo_query:
+tables=ComponentRN,ComponentRN__DeploymentTypeId=DepId,DeploymentType,ComponentRN__ComponentId=CompId,Component
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+|outro=</table>
+|where=ComponentRN._pageNamespace="0" AND DeploymentType.Hosted IS TRUE AND DATEDIFF(ReleaseDate,NOW()) >= -30
+}}
+|-|
+All services=
+This table lists the most current release note for each Genesys Multicloud CX service.
+{{#cargo_query:
+tables=ComponentRN,ComponentRN__DeploymentTypeId=DepId,DeploymentType,ComponentRN__ComponentId=CompId,Component
+|join on=ComponentRN._ID=DepId._rowID,DepId._value=DeploymentType.Id,DepId._rowID=CompId._rowID,CompId._value=Component.Id
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+|where=ComponentRN._pageNamespace="0" AND DeploymentType.Hosted IS TRUE
 }}
+</tabber>

Genesys Multicloud CX Release Notes

Index of Release Notes

Agent Workspace

Agent Setup

APIs

Authentication, Login, and SSO

Callback

CX Contact

Designer

Digital Channels

Email

Event Stream

Genesys Info Mart

Genesys Portal

Genesys Softphone

Genesys Voice Platform

Genesys Web Services and Applications

Genesys Widgets

Historical Reporting

Intelligent Workload Distribution

Interaction Server

Real-Time Reporting

Recording, QM and Interaction Analytics

Telemetry

Universal Contact Service

Voice Microservices

WebRTC

Workforce Management

Appendices

Difference between revisions of "ReleaseNotes/Current/GenesysEngage-cloud/Hosted"

Revision as of 14:18, May 4, 2022