Drilldown: Article

None (9) · No (270) · Yes (12)

Draft:PEC-AS (82) · PEC-AS (57) · PrivateEdition (11) · Draft:PEC-Dev (10) · PEC-DC (10) · Draft:Mixed (10) · PEC-Developer (9) · Mixed (8) · Draft:SF (7) · STRMS (6) · Draft:HCA (6) · TLM (5) · Draft:PEC-Admin (5) · ATC (4) · UseCases (4) · Draft:PrivateEdition (4) · WebRTC (4) · ContentAdmin (4)

Other values: ; AUTH DES Developer Draft:AppStudio Draft:ATC Draft:ContentAdmin Draft:DES Draft:GPWFM Draft:GVP Draft:PE-GPR Draft:PEC-IWD Draft:PEC-REC Draft:PEC-REP Draft:PEC-WFM Draft:STRMS Draft:System Draft:TLM Draft:WFM GAMD GASN GWS PE-GPR PEC-Admin PEC-CAB PEC-WFM ReleaseNotes System User:Jose.druker@genesys.com User:Marudhu.pandian@genesys.com VM

None (134) · GenesysCloud (7) · GenesysEngage-cloud (124) · GenesysEngage-onpremises (25) · PureConnect, GenesysCloud, GenesysEngage-cloud (1)

No · None · Yes · Other

None (144) · Administrator (143) · Administrator, Developer (1) · Administrator, Supervisor (1) · Supervisor (2)

Interdependencies (4) · Routing (3) · Architecture (3) · Bulk Import (3) · Enabling monitoring in OpenShift Container Platform (3)

Other values: ; (New) Task summary: contact center setup About Digital Channels Admin About Event Stream About Genesys Engage cloud private edition About Telemetry Service Access Groups Activity History Add and manage Caller ID Agent and Agent Group Annex Agent and contact center statistics Agent desktop settings overview Agent Details Activity Report Agent groups Agent namespace Agent settings overview Agent Workspace / Workspace Web Edition (SIP) use case APIs by Service Authentication (SSO) Authentication Overview Availability Service Billing Data Server (BDS) on premises Billing Data Service (BDS) on Mixed Mode Billing Data Service (BDS) on Mixed Mode with GVP standalone Blob Storage Building staffing for multiple activities Business attributes Capacity rules Case and toast data Chains Channel options Chat Bots Chat channel options Click-to-Dial Cloud Data Download Service Overview Collaboration Configuration namespace Configure a multi-channel contact center Configure Agent UI Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure Event Stream Configure F5 SIP-ALG Configure global login Configure inactivity timeout options Configure Telemetry Service Configure voice ringtones (voice) Configure WebRTC agent with browser-based WWE via Agent Setup Application Configure WebRTC Agents with Genesys Softphone Configure WebRTC Agents with Webphone Configuring SSO Contacts Conversation sessions Corinne's callback diagram-2/20 Create and manage agent skills Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage custom agent states Create and manage supervisors Create and manage teams Create multi-channel agents Create Service Channel customAttributes Dashboard and Alarms Deploy Data Loader Deploy Data Loader on EKS Deploy the URS Strategy Subroutines Deploy Webphone Designer on AKS Desktop Views options Developer Sandbox Developing with the Service Client API Device icons (coming soon) Digital Dispositions DNs Email addresses and mailboxes Email channel options Email namespace Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer and routing options (voice) Enabling monitoring in GKE Platform Export agent accounts F5 BIG-IP for OpenShift Facebook channel options Feature support and known limitations Generalized Architecture Generating a Visual Diff for Helm Charts and Containers Genesys Designer Genesys Multicloud CX - Key security features Genesys Multicloud CX general security overview Genesys Multicloud privacy policy Genesys Portal metrics Genesys Softphone Genesys Voice Platform (GVP) Get started Getting started Getting Started with Event Stream Global favorites Gplus Adapter for Salesforce Lightning (v9) Gplus Adapter for Salesforce options GVP Service Discovery architecture Historical Reporting / Genesys CX Insights How Agent Setup works How to handle a workitem How to manage workitems Image size tests-3/20 Import agents Inbound Install Container Ingress Service (CIS) Installing Integrating Gplus Adapter Interaction channels Interaction history advanced search Interaction namespace Introduction to Engage Cloud APIs Logging Logs Macros and Job Aids Manage agents and other users Manage API keys Manage business attributes by transaction Manage custom variables Manage field codes Manage group memberships Manage personally identifiable information Manage SMS Keywords Manage standard responses Manage Team Communicator options Media namespace Metrics Metrics and Alerts Migrating to Gplus Adapter (v9) Mixed Mode Overview Mixed Mode Suite Level Requirements Mixed Mode Use Cases Monitor predictor feature coverage Monitoring Service My Channels options Naming conventions Omnichannel Desktop Outbound channel options Overview of F5 BIG-IP for OpenShift Packages Performance Options Dialog Box Platform administration Prepare for Gmail integration Provision Agent Setup Provision an API key for GES Provision Event Stream Provision SAML-based SSO Provision Telemetry Service Public and private keys Public Repository Links Recording options Redis requirements for Voice services Roles Sample Kibana queries Sample Logs Explorer queries Sample Prometheus queries SBC Integration Scenario: Onboarding agents and supervisors Screen Pop Secure Email Overview Service Client options Settings and configuration overview Setup VXLAN tunnels to the Openshift Cluster Single Sign-On Standard responses Statistics options Statistics Overview Storage requirements Summary of monitoring support Supervisor options System namespace Task Routing Overview Telemetry Integration Templates Tenant Settings Third-Party Messaging Overview TLS for Genesys Engage Servers Transactions Twitter channel options Types of tracked data Typography Upgrade, rollback, or uninstall Designer Use templates to configure agents User Data Management Overview Using Copy and Paste Format for Statistics Using Sensitive Data Using the Developer Console View audit trail Virtual Queues Voice Bots Voice channel options Voice namespace Voicemail management Voicemail Management within Agent Setup Web Real-Time Communication (WebRTC) Agents use case WFM Configuration Objects WFM Policy Objects Workitem channel options Workspace Web Edition with Genesys Digital Channels

None (44) · Bulk Import (3) · Routing (3)

Other values: ; (New) Task summary: contact center setup Access Groups Activity History Agent and contact center statistics Agent Annex Agent desktop settings overview Agent Details Activity Report Agent groups Agent namespace Agent settings overview Architecture-GVP Service Discovery Authentication Availability Service BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Blob Storage Building staffing for multiple activities Business attributes Caller ID Capacity rules Case and toast data Chains Channel options Chat Bots Chat channel options Click-to-Dial Collaboration Configuration namespace Configure a multi-channel contact center Configure Agent UI Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure F5 SIP-ALG Configure global login Configure inactivity timeout options Configure voice ringtones Configure WebRTC agent with browser-based WWE via Agent Setup Application Configure WebRTC Agents with Genesys Softphone Configure WebRTC Agents with Webphone Configuring SSO Contacts Conversation sessions Corinne's callback diagram-2/20 Create and manage administrators (In bulk) Create and manage agent groups Create and manage agent skills Create and manage agents Create and manage supervisors Create and manage teams Create custom agent states Create multi-channel agents Create Service Channel customAttributes Dashboard and Alarms Deploy Data Loader Deploy Data Loader on EKS Deploy the URS Strategy Subroutines Deploy Webphone Designer Designer on AKS Desktop Views options Developing with the Service Client API Device icons (coming soon) Digital Digital Channels Dispositions DNs Email addresses and mailboxes Email channel options Email namespace Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer options (voice) Enabling monitoring in GKE Platform Enabling monitoring in OpenShift Container Platform Export agent accounts F5 BIG-IP for OpenShift Facebook channel options Feature support General Architecture Generating a Visual Diff Genesys Multicloud CX - Key security features Genesys Multicloud CX general security overview Genesys Multicloud privacy policy Genesys Portal metrics Genesys Softphone Getting started Getting Started with Event Stream Global favorites Gplus Adapter for Salesforce Lightning (v9) Gplus Salesforce options GVP How to handle a workitem Image size tests-3/20 Import agents Inbound Install Container Ingress Service (CIS) Integrating Gplus Adapter Interaction channels Interaction history advanced search Interaction namespace Logs Manage agents Manage business attributes by transaction Manage field codes Manage group memberships Manage PII Manage SMS Keywords Manage standard responses Manage Team Communicator options Media namespace Metrics Metrics and Alerts Migrating to Gplus Adapter (v9) Monitor predictor feature coverage Monitoring in OpenShift Monitoring Service My Channels options Naming conventions Omnichannel Desktop Outbound channel options Overview Overview of F5 BIG-IP for OpenShift Packages Performance Options Dialog Box Platform administration Prepare for Gmail integration Provision an API key for GES Provision Event Stream Public and private keys Public Repository Links Recording options Redis requirements for Voice services Reporting Roles Sample Kibana queries Sample Logs Explorer queries Sample Prometheus queries SBC Integration Scenario: Onboarding new agents Screen Pop Service client options Settings and configuration overview Setup VXLAN tunnels to the OpenShift Cluster Single Sign-On Standard responses Statistics options Suite Level Requirements Summary of monitoring support Supervisor options System namespace Telemetry Integration Templates TLS Transactions Twitter channel options Types of tracked data Typography Upgrade, rollback, or uninstall Use Cases Use templates to configure agents Using Copy and Paste Format for Statistics Using Sensitive Data View audit trail Virtual Queues Voice Bots Voice channel options Voice namespace Voicemail management Voicemail Management within Agent Setup WebRTC agents WFM Configuration Objects WFM Policy Objects Workitem channel options Workitems Workspace Web Edition

None (283) · Journey (4) · Journey Shaping (1) · sr (3)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (12) · Admin (13) · AdminGuide (1) · Administrator (21) · Agent (2) · AgentGuide (1) · AuthPEGuide (1) · CABPEGuide (1) · deploy (1) · Deployment (27) · Designer (2) · DESPEGuide (2) · DevConsole (1) · GenesysCloud (1) · GenesysEngage-cloud (2) · GenesysEngage-onpremises (1) · GPWFMPEGuide (1) · GVPPEGuide (1) · GWSPEGuide (1) · Help (1) · ManageCC (135) · Operations (7) · PEGuide (8) · PureConnect (1) · RPRT (1) · SCAPI (8) · SDK (3) · Small (1) · Source (2) · STRMSPEGuide (3) · SupervisorHelp (2) · TLMPEGuide (8) · UserGuide (1) · VMPEGuide (2) · WebAPIs (9) · WebRTCPEGuide (4) · WritersGuide (3)

None (173) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (1) · Agent Workspace, Agent Setup (5) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Designer (6) · Platform Administration (10) · Reporting, Reporting GCXI (1) · Workforce Management (2)

None (291)

None (275) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (2) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (3) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)