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Article > productshort : Draft:PEC-GSM or PEC-WFM & ComingSoon: No

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Standalone:
None (2) · No (280) · Yes (8)
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Platform:
None (10) · GenesysEngage-cloud (271) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (8)
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Role:
None (151) · Administrator (26) · Administrator, Agent, Supervisor (2) · Agent (29) · Developer (1) · Supervisor (81)
DisplayName:
Getting started (4) · Prerequisites (3) · Logging in and out (3) · None (2) · Overview (2) · Trading (2) · Forecasts (2) · Performance Monitor View (2) · Performance Intra-Day View (2) · Time-Off Bidding (2) · Schedules (2) · What-If Window (2) · Overlays (2)
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None (10) · Getting started (4) · Prerequisites (3) · Logging in and out (3) · Forecasts (2) · Trading (2) · Time-Off Bidding (2) · Performance Monitor View (2) · Performance Intra-Day View (2) · Overview (2) · Overlays (2) · What-If Window (2)
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Dimension:
None (287) · Metrics (3)
Product:
None (1) · Genesys Skills Management (59) · Workforce Management (230)
Manual:
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None (157) · Designer, Platform Administration (1) · Workforce Administration (20) · Workforce Administration, Workforce Management (1) · Workforce Management (111)
UseCase:
None (289) · EE01, EE02, EE03, EE10-A, EE28 (1)
PEPageType:
None (290)

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