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Article > ComingSoon: No & Manual : GenesysChoice or PDNAA or None

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Standalone:
None (2) · No (9) · Yes (162)
productshort:
Draft:Solution (14) · Solution (10) · Draft:System (9) · Draft:ATC (9) · ATC (9) · System (8) · Draft:PEC-GSM (8) · Draft:WID (6) · PEC-WFM (5) · Draft:PEC-WFM (5) · Draft:PEC-Agent (4) · WID (4) · Draft:GAM (4) · Draft:PEC-Super (3) · User:Jose.druker@genesys.com (3) · Draft:PEC-Developer (3) · GAM (3) · PEC-Agent (3)
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Platform:
None (58) · Genesys Multicloud CX (3) · GenesysCloud (15) · GenesysEngage-cloud (76) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (3) · GenesysEngage-onpremises, PureConnect, GenesysCloud (6) · PureConnect (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (9)
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Role:
None (95) · Administrator (26) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (16) · Administrator, Developer (6) · Administrator, Developer, Supervisor (4) · Agent (6) · Agent, Supervisor (4) · Developer (8) · Supervisor (2)
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Get started (3)
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TocName:
None (43)
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Dimension:
None (165) · bots (2) · Journey (2) · Outbound (2) · WebChat (2)
Product:
None (10) · Administrator (2) · Agent (7) · Agent folder (1) · Agent Setup (2) · Agent Workspace (4) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Co-Browse (2) · Developer (5) · Digital Channels (4) · Email (2) · Genesys Authentication (1) · Genesys Dialog Engine (2) · Genesys Predictive Engagement (18) · Genesys Predictive Routing (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Skills Management (8) · Genesys Softphone (4) · Genesys Use Cases (2) · Gplus Adapter for Salesforce (2) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (2) · IVR Administration (2) · nGAGEMENT (7) · NOPRODUCT (2) · Outbound (CX Contact) (4) · Reporting (2) · Routing and Designer (2) · Solutions (24) · Supervisor (4) · System-Level Documentation (13) · Voice (2) · Voicemail (2) · Widgets (10) · Workforce Management (10)
Manual: (Click arrow to add another value)
Application:
None (124) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · IVR Administration (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)
UseCase:
None (149) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (170) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)

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