Base unit of content for Agent Desktop - 9.0.000.88

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Component RN Definition[edit source]

Component Agent Desktop
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number 9.0.000.88 (Change release number)
Release Type
Highlight Create a voice interaction without a contact.
HighlightBoilerplate
Release Date 2021-11-04
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL labels = wwe-november-21
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-29531 New Agent Desktop now provides the ability to create a voice interaction without a contact. To enable th... Interactions with unknown contacts and Voice channel options
GAPI-31381 Resolved Issue When a Chat session includes a Chat conference, Agent Desktop no longer creates duplicates of the ch...
GAPI-31333 Resolved Issue For environments that use Genesys Softphone in Connector Mode, when there is a disconnection, Agent ...
GAPI-30994 Resolved Issue For environments using browser-based WebRTC, agents who are on a consultation call can now put the c...
GAPI-30945 Resolved Issue For environments that use Genesys Softphone in Connector Mode, Agent Desktop can now be configured t...
GAPI-30796 Resolved Issue Agents can now use the Processed By filter in the Interaction Search view even if the ag...
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