Base unit of content for Agent Workspace - 9.0.000.88
From Genesys Documentation
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 9.0.000.88 (Change release number) |
| Release Type | |
| Highlight | Create a voice interaction without a contact. |
| Boilerplate(s) Used | |
| Release Date | 2021-11-04 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | labels = wwe-november-21 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GAPI-29531 | New | Agent Workspace now provides the ability to create a voice interaction without a contact. To enable ... | Interactions with unknown contacts and Voice channel options |
| GAPI-31381 | Resolved Issue | When a Chat session includes a Chat conference, Agent Workspace no longer creates duplicates of the ... | |
| GAPI-31333 | Resolved Issue | For environments that use Genesys Softphone in Connector Mode, when there is a disconnection, Agent ... | |
| GAPI-30994 | Resolved Issue | For environments using browser-based WebRTC, agents who are on a consultation call can now put the c... | |
| GAPI-30945 | Resolved Issue | For environments that use Genesys Softphone in Connector Mode, Agent Workspace can now be configured... | |
| GAPI-30796 | Resolved Issue | Agents can now use the Processed By filter in the Interaction Search view even if the ag... |
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