Genesys Predictive Engagement Administrator's Guide
From Genesys Documentation
The following topics are defined for this manual but are not included in the list of topics: Create a web chat offer, Deploy the tracking snippet, Genesys Multicloud CX Prerequisites, About the data we track, Visitor journey attributes, Journey attributes, Action Map Performance, Genesys Multicloud CX, Campaign attributes, Visitor attributes, Custom attributes, Operators, Specify webpages to trigger on, Route to agent queue, Set the priority, Define the triggers, View content offers, Create a content offer, Monitor content offers, Content offers overview, Third-party integrations overview, Salesforce lead creation and campaign attribution, Prepare Genesys Cloud CX, Prepare Architect, Configure an advanced orchestration flow action, Monitor, About attributes, Create attributes, Select a schedule, How throttling works, Monitor web chat performance, Content offer lifecycle, Web chat lifecycle, Monitor web messaging performance, Configure and deploy Messenger, Web messaging overview, Web chat overview, Override global frequency capping, Create a web messaging offer, Configure a content offer action map, Migrate from web chat offers to web messaging offers, Action map reports, Entities limit, Web tracking limits, Conversation sessions
This manual is for version Current of Genesys Predictive Engagement.
Contents
Configure and administer Altocloud for your organization.
Get started
Get started implementing Altocloud in your organization.
Track journey events
Learn how to start tracking with Altocloud. Then build the tools for identifying and organizing types of customers and their trackable behaviors.
- [[ATC/Current/AdminGuide/About_tracking|]]
- Segments
- Outcomes
- Attributes
- About journey data
- Live Now
- About event tracking with tag managers
Build actions and action maps
Learn about the types of actions in Genesys Predictive Engagement and how to find them in the Action Library. Learn how to build action maps that use actions to engage customers and further business goals.
See results
Learn about the analytics capabilities that Altocloud provides.
Third-party integrations
Use an Architect flow action to send journey context data information to third-party systems using a special type of Architect workflow.
Solutions, best practices, and business scenarios
Improve and extend your use of Altocloud by reviewing these articles.
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