Drilldown: Article

None (5) · No (156) · Yes (4)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (1) · GenesysCloud (1) · GenesysEngage-cloud (154) · GenesysEngage-onpremises (9)

None (5) · No (160)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Click-to-Dial (2) · Performance Intra-Day View (2) · Time-Off Bidding (2) · Gplus Adapter for Salesforce (v9) (2) · Performance Monitor View (2) · Configuration (2) · Performance Alerts View (2) · Performance (2) · What-If Window (2) · Activity History (2)

Other values: ; Activities Add Calendar Items Wizard Add Overhead Wizard Adding Breaks and Meals to Shifts Adding exceptions to your schedule Adherence Adherence Views Agent Adherence Reporting Metrics and End Notes Agent Contracts and Rotating Patterns Agents Agents Time Off Associating Agents with Rotating Patterns Availability Patterns Bidding Bidding on overtime Building staffing for multiple activities Business Units Calendar Calendar Management Colors Configuring and Using General Features Configuring Bidding Periods Configuring SSO Contact Center Performance Reporting Metrics Contract Constraints Contract Shifts, Agents, and Profiles Contracts Contracts Site Settings Creating Activity Sets and Groups Creating trade proposals Day Off and Weekend Rules Default forecasting objectives Dimension tables Enabling Wait-lists Exception Types Filtering Agents and Teams Filtering, Options, and Preference Statuses Find Events Forecast Scenario Overheads View Forecast Scenarios Forecast Scenarios View Forecast Templates Forecasting Forecasts Getting started Gplus Adapter for Salesforce - Agent Workspace option Gplus Adapter support for Service Client API Graph View Options Historical Data How autogranting works How bidding works How Gplus Adapter for Salesforce works How Workforce Management works Import Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Lightning Experience Managing multi-site trade proposals Managing Overtime Managing single-site trade proposals Managing your preferences Managing your schedule bid assignments Managing your time-off requests Marked Time Master Forecast Master Forecast Cleanup and Graph Options Meetings Migrating to Gplus Adapter (v9) Monitoring Performance and Adherence Multi-Forecasting Primer Multi-Site Activities Multi-site trading New Forecast Wizard Notifications Organization Overlays Overlays Primer Overview Policies Preface Preferences Provision Gplus Adapter for Salesforce Publishing and Extracting Forecasts Purge procedures and parameters Query examples Required Staffing Wizard Review Requests and Messages Dialogs Role Privileges Roles Rotating Patterns Rotating Patterns Properties Scenario Graphs View Scenario Staffing View Scenario Volumes View Schedule State Groups Schedule Summary View and Reporting Schedules Scheduling Scheduling Breaks and Meals in WFM Screen Pop Screen Pops Service and Control tables Shared Transport Shift synchronization Shifts Sites Staffing Budgeting Information Staffing Build Wizard Staffing Build Wizard for Multiple Activities Staffing Split Wizard Statistics Swap Agent Schedules Wizard Task and Shift Sequences Time off Time Off Primer Time Zones Time-Off Limits Time-Off Rules Time-Off Types Trading Troubleshooting Gplus Adapter Integration with Salesforce User Security Users Using availability patterns Using common settings and controls Using shared transport Viewing exception totals Viewing other schedules Viewing preference details Viewing proposal and trade details Viewing proposals and my trades Viewing schedules in scenarios Viewing time-off bidding periods Viewing your schedule details Viewing your time-off balances Volumes Build Wizard Volumes Split Wizard WFM E-mail Notifications WFM Metrics WFM Primers WFM Task Sequences WFM Web Content Accessibility Workforce Management API Reference Workforce Management Product Alerts Working with Gplus Adapter for Salesforce

Activity History (2) · What-If Window (2) · Click-to-Dial (2) · Performance (2) · Performance Alerts View (2) · Performance Intra-Day View (2) · Performance Monitor View (2) · Configuration (2) · Gplus Adapter for Salesforce (v9) (2) · Time-Off Bidding (2)

Other values: ; Activities Add Calendar Items Wizard Add Overhead Wizard Adding Breaks and Meals to Shifts Adding exceptions to your schedule Adherence Adherence Views Agent Adherence Report Metrics and End Notes Agent Contracts and Rotating Patterns Agents Agents Time Off API Reference Associating Agents with Rotating Patterns Availability Patterns Bidding Bidding on overtime Building staffing for multiple activities Business Units Calendar Calendar Management Colors Configuring and Using General Features Configuring Bidding Periods Configuring SSO Contact Center Performance Report Metrics Contract Constraints Contract Shifts, Agents, and Profiles Contracts Contracts Site Settings Creating Activity Sets and Groups Creating trade proposals Day Off and Weekend Rules Default forecasting objectives Dimension tables Enabling Wait-lists Exception Types Filtering Agents and Teams Filtering, Options, and Preference Statuses Find Events Forecast Scenario Overheads View Forecast Scenarios Forecast Scenarios View Forecast Templates Forecasting Forecasts Getting started Gplus Adapter for Salesforce - Agent Workspace option Gplus Adapter SF Graph View Options Historical Data How autogranting works How bidding works How Workforce Management works Import Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Lightning Experience Managing multi-site trade proposals Managing Overtime Managing single-site trades proposals Managing your preferences Managing your schedule bid assignments Managing your time-off requests Marked Time Master Forecast Master Forecast Cleanup and Graph Options Meetings Migrating to Gplus Adapter (v9) Monitoring Performance and Adherence Multi-Forecasting Primer Multi-Site Activities Multi-site trading New Forecast Wizard Notifications Organization Overlays Overlays Primer Overview Policies Preface Preferences Provision GPA Publish/Extract Forecasts Purge procedures and parameters Query examples Required Staffing Wizard Review Requests and Messages Dialogs Role Privileges Roles Rotating Patterns Rotating Patterns Properties Scenario Graphs View Scenario Staffing View Scenario Volumes View Schedule Schedule State Groups Schedule Summary View and Reporting Scheduling Scheduling Breaks and Meals in WFM Screen Pop Screen Pops Service and Control tables Service Client API Shared Transport Shift synchronization Shifts Sites Staffing Budgeting Information Staffing Build Wizard Staffing Build Wizard (Multiple Activities) Staffing Split Wizard Statistics Swap Agent Schedules Wizard Task and Shift Sequences Time off Time Off Primer Time Zones Time-Off Limits Time-Off Rules Time-Off Types Trading Troubleshooting User Security Users Using availability patterns Using common settings and controls Using shared transport Viewing exception totals Viewing other schedules Viewing preference details Viewing proposal and trade details Viewing proposals and my trades Viewing schedules in scenarios Viewing time-off bidding periods Viewing your schedule details Viewing your time-off balances Volumes Build Wizard Volumes Split Wizard WFM E-mail Notifications WFM Metrics WFM Primers WFM Task Sequences WFM Web Content Accessibility Working with Gplus Adapter

None (162) · Metrics (3)

None (1) · Gplus Adapter for Salesforce (21) · Workforce Management (143)

None (4) · Administrator (30) · Agent (35) · Developers (1) · ETLRef (6) · GPAPEGuide (1) · Supervisor (80) · SupervisorHelp (6) · WWEAgent (2)

None (26) · Agent Workspace, Agent Setup (1) · Designer, Platform Administration (1) · Workforce Administration (20) · Workforce Administration, Workforce Management (1) · Workforce Management (116)

None (164) · EE01, EE02, EE03, EE10-A, EE28 (1)

None (164) · 55cef4ff-9306-4313-8fd8-377282a38478 (1)