Drilldown: Article

None (10) · No (493) · Yes (20)

Draft:DES (128) · DES (114) · PEC-AS (44) · Draft:PEC-AS (44) · Draft:Mixed (22) · PEC-ROU (13) · Draft:PEC-ROU (13) · Draft:PEC-GPA (12) · PEC-GPA (11) · Mixed (8) · Draft:PEC-DC (7) · PEC-DC (6) · PEC-WFM (6) · Draft:PEC-WFM (6) · Draft:PEC-GS (6) · Draft:PEC-IWD (6)

Other values: ; AUTH Draft:AUTH Draft:ContentAdmin Draft:GAWFM Draft:GVP Draft:GWS Draft:IXN Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-CAB Draft:PEC-Email Draft:PEC-OU Draft:PEC-REP Draft:PrivateEdition Draft:Solution Draft:STRMS Draft:System Draft:TLM Draft:UCS Draft:VM Draft:WebRTC GVP GWS IXN PE-GPR PEC-AD PEC-Admin PEC-CAB PEC-Email PEC-GS PEC-IWD PEC-OU PEC-REP PrivateEdition Solution STRMS System TLM UCS User:Tgilchri VM WebRTC

None (121) · Genesys Multicloud CX (2) · GenesysCloud (7) · GenesysEngage-cloud (325) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (67)

None (1) · No (504) · Yes (18)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Manage personally identifiable information (4) · Manage standard responses (4) · Manage field codes (4) · Manage custom variables (4) · Historical Reporting / Genesys CX Insights (3) · Gplus Adapter support for Service Client API (3)

Other values:

None (71) · Manage field codes (4) · Overview (4) · Manage PII (4) · Manage standard responses (4) · Service Client API (3) · Reporting (3)

Other values: ; About Admin resources About application resources About Business Controls About Business Controls blocks About Callback blocks About Data blocks About External Services blocks About Logic and Control Blocks About Reporting blocks About Routing blocks About Survey blocks About User Interaction blocks Accessibility Activity Block Activity History Adding a menu Adding a prompt Agent and contact center statistics Agent Annex Agent groups Agent settings overview Agentless Application Details Application phases Application resources Application settings Application workflow (builds and streams) Assign Variables Block Audio device settings Authentication Automated Message Block BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Best practices Blippiebblip Blob Storage Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Bots Dashboard Bulk import Business attributes Business Control Dashboard Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback V2 Callback VQ Watermark Block Caller ID Cancel Callback V2 Case and toast data Change Language Block Channel options Chat Bots Chat channel options Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Click-to-Dial Configuration options reference Configure global login Configuring and Using General Features Configuring SSO Contacts Create and manage agent skills Create and update users and roles Create custom agent states Create Service Channel Custom Service Block CX Contact Dashboard management Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Deploy Data Loader on EKS Deploying Genesys Softphone Designer Designer Analytics Desktop Views options Digital Channels Dimension tables Dispositions Divisions Durations Email addresses and mailboxes Email channel options Emergency Block Emergency Flags Enable external URLs Enable feedback Enabling retries Enhanced 911 (E911) Emergency Dialing Solution Guide Export agent accounts External Services Facebook channel options Feature support Features and limitations File-based call recording connector General Architecture Genesys Multicloud CX Email Genesys Softphone Genesys Softphone architecture Get Chat Transcript Block Go To Block Gplus Adapter for Salesforce (v9) GVP Heatmap How IWD works How routing works HTTP REST Block Inputs Integrate with Genesys Hub Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Intelligent prompts Interaction history advanced search IWD Queries Manage agents Manage SMS Keywords Managing applications Managing Digital Resources Media collections Menu Block Menu Option Block Migrating to Gplus Adapter (v9) Milestone Block My Channels options Naming conventions Omnichannel Desktop Outbound channel options Part 1: Adding a prompt Partition-Based Access Control Path Permissions and Access Personas Platform / Configuration Server and GWS settings for Designer Play Message Block Predictive Routing Block Preface Prepare for Gmail integration Preventing unintended looping Provision Event Stream Provision GPA Provision GWS Provision WWE Public and private keys Purge procedures and parameters Query examples Query VQs Block Quick links Record Block Record Utterance Block Recording options Report scheduling Return Block Route Agent Block Route Call Block Route Digital Block Routing Routing Algorithms Routing Analysis Routing scenarios using GPR Sankey Path Analysis Saving and Publishing Your Application Scenario: Onboarding new agents Screen Pop Segmentation Block Send Chat Transcript Block Send Email Block Service and Control tables Service client options Session Detail Record (SDR) Fields Reference Session Detail Records Set up IWD Settings and configuration overview Setup Survey Block Shared Module Block Shared Modules Single sign on with Agent Workspace Single Sign-On Special Day Block Special Days Speech Grammars Spikes Standard responses Start Treatment Block Statistic Block Statistics options Suite Level Requirements Summary Sunburst Path Analysis Supervisor options Support for GDPR Surveys System Application Dispositions Terminate Block (Digital) Terminate Call Block TLS TOCTitle1 Transaction List Block Transactions Transfer Block Troubleshooting Twitter channel options Upgrade notes Use Cases User Input Block Using bots in Designer Using Dialogflow CX bots Using ECMAScript in Designer Using Predictive Engagement in Genesys Multicloud CX Using recorded audio Using the blocks Using variables Validate Phone Number Block Variables View audit trail Voice Bots Voice channel options Voice Mail Block Voice taxes WDE WebRTC agents WebRTC and Web Phone Workforce Engagement Management for Genesys Multicloud CX Solution Guide Workitem channel options Workspace Web Edition WWE with eServices

None (497) · BasicApp (5) · bots (5) · email, digital (2) · Journey (2) · sr (12)

None (31) · Administrator (3) · Agent folder (1) · Agent Setup (88) · Agent Workspace (2) · Callback (2) · Designer (240) · Digital Channels (8) · Email (2) · Event Stream (1) · Genesys Authentication (3) · Genesys Multicloud CX Mixed Mode (12) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (5) · Genesys Softphone (11) · Genesys Voice Platform (2) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (23) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (9) · Interaction Server (2) · Internal Content Administration (5) · Outbound (CX Contact) (2) · Reporting (10) · Routing (12) · Routing and Designer (14) · Solutions (7) · System-Level Documentation (2) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (3) · WebRTC (2) · Workforce Management (12)

None (18) · Admin (3) · Administrator (53) · AuthPEGuide (2) · CABPEGuide (2) · CXCPEGuide (2) · DCPEGuide (1) · Deployment (34) · Designer (240) · DESPEGuide (2) · EmailPEGuide (2) · ETLRef (12) · FldCod (24) · GAWFMPEGuide (1) · GCXIPEGuide (4) · GenesysEngageCloudRN (1) · GPAPEGuide (1) · GVPPEGuide (2) · GWSPEGuide (3) · Help (2) · IWDDMPEGuide (2) · IWDPEGuide (2) · IXNPEGuide (2) · ManageCC (86) · PEGuide (1) · PulsePEGuide (2) · Small (1) · STRMSPEGuide (2) · TenantPEGuide (2) · Test (1) · TLMPEGuide (2) · UCSPEGuide (2) · VMPEGuide (4) · WebRTCPEGuide (2) · WritersGuide (1) · WWEPEGuide (2)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (520) · BO02 (1) · BO02, BO03 (2)

None (479) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)