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Article > Role : Administrator or Agent or Supervisor & UseCase: None

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Standalone:
None (37) · No (1100) · Yes (36)
productshort:
Draft:PEC-WFM (142) · PEC-WFM (141) · Draft:DES (128) · DES (114) · Draft:PEC-REC (66) · PEC-AS (53) · Draft:PEC-AS (53) · PEC-REC (47) · Draft:PEC-OU (34) · PEC-OU (33) · Draft:PEC-REP (30) · PEC-REP (30) · Draft:Mixed (22) · Draft:PEC-GPA (20) · PEC-GPA (17) · Draft:PEC-CAB (16) · PEC-CAB (16) · PEC-ROU (13) · Draft:PEC-ROU (13)
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Platform:
None (139) · Genesys Multicloud CX (3) · GenesysCloud (7) · GenesysEngage-cloud (939) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (84)
ComingSoon:
None (22) · No (1133) · Yes (18)
Role: (Click arrow to add another value)
DisplayName:
Get started (5) · Configuration (4) · Performance Alerts View (4) · Roles (4) · Standard Responses (4) · Click-to-dial (4) · What-If Window (4) · What is an interaction (4) · Manage standard responses (4) · Gplus Adapter for Salesforce (v9) (4) · Performance Monitor View (4) · Manage field codes (4) · Manage custom variables (4) · Performance Intra-Day View (4) · Time-Off Bidding (4) · Manage personally identifiable information (4) · Performance (4) · Activity History (4)
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TocName:
None (81) · Activity History (4) · What-If Window (4) · What is an interaction (4) · Time-Off Bidding (4) · Roles (4) · Performance Monitor View (4) · Performance Intra-Day View (4) · Performance Alerts View (4) · Performance (4) · Overview (4) · Manage standard responses (4) · Manage PII (4) · Gplus Adapter for Salesforce (v9) (4) · Configuration (4) · Click-to-dial (4) · Manage field codes (4)
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Dimension:
None (1120) · ADResponse (2) · BasicApp (5) · bots (5) · CallbackClickToCall (6) · email, digital (2) · Journey (2) · Metrics (6) · OSHelp (1) · RealTime (12) · sr (12)
Product:
Workforce Management (281) · Designer (240) · Genesys Recording, Quality Management, and Speech Analytics (113) · Agent Setup (106) · Outbound (CX Contact) (67) · Reporting (60) · Gplus Adapter for Salesforce (37) · None (37) · Callback (32) · eServices Manager (24) · Digital Channels (16) · Routing and Designer (14) · IVR Administration (14) · Genesys Softphone (13) · Routing (12) · Genesys Multicloud CX Mixed Mode (12) · Cloud Data Download Service (10) · Genesys Agent Assist (8) · Platform Administration (7) · Internal Content Administration (7)
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Manual:
Designer (240) · Administrator (181) · Supervisor (162) · ManageCC (104) · User (86) · Agent (73) · CXContact (64) · RT (38) · Admin (36) · Deployment (34) · None (32) · FldCod (24) · SupervisorHelp (13) · ETLRef (12) · GVP (8) · WDEPlugin (7) · VMPEGuide (4) · GCXIPEGuide (4) · GWSPEGuide (3)
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Application:
None (179) · Agent Desktop (5) · Agent Setup (87) · Agent Setup, Agent Workspace (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (9) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback (30) · Cloud Data Download Service (8) · CX Contact (64) · Designer (273) · Genesys Portal (2) · IVR Administration (24) · Outbound,Outbound Administration (1) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting (38) · Recording (113) · Reporting Administration GCXI (2) · Reporting GCXI (2) · Workforce Administration (40) · Workforce Management (232)
UseCase: (Click arrow to add another value)
PEPageType:
None (1129) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)

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