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Article > Role : Administrator or Agent

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Standalone:
None (31) · No (887) · Yes (40)
productshort:
Draft:DES (128) · DES (114) · Draft:PEC-REC (67) · Draft:PEC-WFM (55) · PEC-WFM (55) · Draft:PEC-AS (53) · PEC-AS (53) · PEC-REC (48) · Draft:PEC-OU (34) · PEC-OU (33) · Draft:Mixed (22) · Draft:PEC-GPA (20) · PEC-GPA (17) · PEC-CAB (16) · Draft:PEC-CAB (16) · Draft:PEC-ROU (13) · PEC-ROU (13) · Draft:PEC-ES (12) · PEC-ES (12) · Draft:PEC-DC (11)
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Platform:
None (140) · Genesys Multicloud CX (3) · GenesysCloud (7) · GenesysEngage-cloud (738) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (69)
ComingSoon:
None (7) · No (933) · Yes (18)
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DisplayName:
Get started (5) · What is an interaction (4) · Manage custom variables (4) · Standard Responses (4) · Gplus Adapter for Salesforce (v9) (4) · Manage personally identifiable information (4) · Manage standard responses (4) · Manage field codes (4) · Click-to-dial (4) · Activity History (4)
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TocName:
None (79) · What is an interaction (4) · Manage PII (4) · Activity History (4) · Manage standard responses (4) · Overview (4) · Click-to-dial (4) · Manage field codes (4) · Gplus Adapter for Salesforce (v9) (4)
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Dimension:
None (915) · ADResponse (2) · BasicApp (5) · bots (5) · CallbackClickToCall (6) · email, digital (2) · Journey (4) · Metrics (6) · OSHelp (1) · sr (12)
Product:
Designer (240) · Genesys Recording, Quality Management, and Speech Analytics (115) · Workforce Management (110) · Agent Setup (106) · Outbound (CX Contact) (67) · Gplus Adapter for Salesforce (37) · None (35) · Callback (32) · eServices Manager (24) · Digital Channels (16) · Routing and Designer (14) · Reporting (14) · IVR Administration (14) · Genesys Softphone (13) · Routing (12) · Genesys Multicloud CX Mixed Mode (12) · Intelligent Workload Distribution (11) · Cloud Data Download Service (10) · Genesys Agent Assist (8)
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Manual:
Designer (240) · Administrator (184) · ManageCC (104) · User (86) · Agent (73) · CXContact (64) · Admin (38) · Deployment (34) · None (34) · FldCod (24) · ETLRef (12) · WDEPlugin (7) · VMPEGuide (4) · GCXIPEGuide (4) · GWSPEGuide (3)
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Application:
None (180) · Agent Desktop (5) · Agent Setup (87) · Agent Setup, Agent Workspace (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (5) · Agent Workspace, Agent Setup (9) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback (30) · Cloud Data Download Service (8) · CX Contact (64) · Designer (273) · Genesys Portal (2) · intelligent Workload Distribution (2) · IVR Administration (16) · Outbound,Outbound Administration (1) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Recording (115) · Reporting Administration GCXI (2) · Reporting GCXI (2) · Workforce Administration (40) · Workforce Management (58)
UseCase:
None (949) · BO02 (3) · BO02, BO03 (2) · CE01 (4)
PEPageType:
None (914) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)

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