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Article > Role : Administrator or Administrator, Agent or Administrator, Developer or Administrator, Supervisor

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Standalone:
None (31) · No (1075) · Yes (46)
productshort:
Draft:DES (128) · Draft:PEC-REP (126) · PEC-REP (122) · DES (114) · Draft:PEC-REC (67) · PEC-AS (53) · Draft:PEC-AS (53) · PEC-REC (48) · Draft:PEC-OU (34) · PEC-OU (33) · Draft:PEC-WFM (26) · PEC-WFM (26) · Draft:Mixed (22) · Draft:PEC-CAB (17) · PEC-CAB (17) · PEC-ROU (13) · Draft:PEC-GPA (13) · Draft:PEC-DC (13) · Draft:PEC-ROU (13)
Other values:
Platform:
None (148) · Genesys Multicloud CX (3) · GenesysCloud (9) · GenesysEngage-cloud (910) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (77) · GenesysEngage_cloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (2)
ComingSoon:
None (10) · No (1124) · Yes (18)
Role: (Click arrow to add another value)
DisplayName:
Agent Details Activity Report (5) · Weekly Agent Group Performance Dashboard (4) · Weekly Agent Group Utilization Dashboard (4) · Agent State Details Report (4) · Agent Login-Logout Details Report (4) · Manage custom variables (4) · Agent Group Membership Details Report (4) · Manage field codes (4) · Manage personally identifiable information (4) · Manage standard responses (4) · Standard Responses (4) · What is an interaction (4) · Final Disposition Dashboard (4) · Weekly Business Attribute Dashboard (4) · Bot Analytical Dashboard (4) · Accessibility (4) · Weekly Self Service Containment Dashboard (4) · Weekly Queue Summary Dashboard (4)
Other values:
TocName:
None (102) · Agent Details Activity Report (5) · What is an interaction (4) · Agent Login-Logout Details Report (4) · Agent State Details Report (4) · Bot Analytical Dashboard (4) · Overview (4) · Agent Group Membership Details Report (4) · Manage standard responses (4) · Manage PII (4) · Final Disposition Dashboard (4) · Manage field codes (4)
Other values:
Dimension:
None (1109) · BasicApp (5) · bots (5) · CallbackClickToCall (6) · email, digital (2) · Journey (4) · Metrics (6) · OSHelp (1) · RealTime (2) · sr (12)
Product:
Reporting (247) · Designer (240) · Genesys Recording, Quality Management, and Speech Analytics (115) · Agent Setup (106) · Outbound (CX Contact) (67) · Workforce Management (52) · None (37) · Callback (34) · Gplus Adapter for Salesforce (25) · eServices Manager (24) · Digital Channels (22) · IVR Administration (16) · Routing and Designer (14) · Intelligent Workload Distribution (13) · Genesys Softphone (13) · Routing (12) · Genesys Multicloud CX Mixed Mode (12) · Solutions (10) · Cloud Data Download Service (10) · Co-Browse (8)
Other values:
Manual:
Designer (240) · RPRT (232) · Administrator (188) · ManageCC (104) · User (88) · CXContact (64) · Admin (38) · None (38) · Deployment (36) · FldCod (24) · Developer (12) · ETLRef (12) · WDEPlugin (7) · UserGuide (6) · VMPEGuide (5) · DCPEGuide (5) · RT (4) · GCXIPEGuide (4) · GWSPEGuide (3)
Other values:
Application:
None (184) · Agent Desktop (5) · Agent Setup (87) · Agent Setup, Agent Workspace (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (4) · Agent Setup, Platform Administration (2) · Agent Workspace (7) · Agent Workspace, Agent Setup (11) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · App Studio (6) · Callback (32) · Cloud Data Download Service (8) · CX Contact (64) · Designer (273) · Genesys Portal (2) · intelligent Workload Distribution (2) · IVR Administration (16) · Outbound,Outbound Administration (1) · Platform Administration (42) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting (4) · Pulse Reporting, Reporting GCXI (4) · Recording (115) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (206) · Workforce Administration (40)
UseCase:
None (1137) · BO02 (3) · BO02, BO03 (2) · CE01 (4) · CE09,CE10 (2) · CE27 (2) · CE31, CE41, EE31 (2)
PEPageType:
None (1108) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)

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