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Article > Role : Administrator or Administrator, Agent, Supervisor or Administrator, Developer or Administrator, Reviewer or Administrator, Supervisor or Staff

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Standalone:
None (31) · No (1086) · Yes (58)
productshort:
Draft:DES (128) · Draft:PEC-REP (127) · PEC-REP (123) · DES (114) · Draft:PEC-REC (67) · PEC-AS (53) · Draft:PEC-AS (53) · PEC-REC (48) · Draft:PEC-OU (34) · PEC-OU (33) · PEC-WFM (28) · Draft:PEC-WFM (28) · Draft:Mixed (22) · PEC-CAB (17) · Draft:PEC-CAB (17) · PEC-ROU (13) · Draft:PEC-DC (13) · Draft:PEC-ROU (13)
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Platform:
None (148) · Genesys Multicloud CX (3) · GenesysCloud (9) · GenesysEngage-cloud (931) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (79) · GenesysEngage_cloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (2)
ComingSoon:
None (10) · No (1147) · Yes (18)
Role: (Click arrow to add another value)
DisplayName:
Agent Details Activity Report (5) · Agent Login-Logout Details Report (4) · Agent Group Membership Details Report (4) · Manage custom variables (4) · Manage field codes (4) · Manage personally identifiable information (4) · Agent State Details Report (4) · Manage standard responses (4) · Final Disposition Dashboard (4) · Standard Responses (4) · The Settings menu (4) · What is an interaction (4) · Create and update users and roles (4) · Weekly Agent Group Performance Dashboard (4) · Weekly Agent Group Utilization Dashboard (4) · Bot Analytical Dashboard (4) · Accessibility (4) · Weekly Business Attribute Dashboard (4) · Weekly Self Service Containment Dashboard (4) · Weekly Queue Summary Dashboard (4)
Other values:
TocName:
None (104) · Agent Details Activity Report (5) · What is an interaction (4) · Agent Login-Logout Details Report (4) · Agent State Details Report (4) · The Settings menu (4) · Bot Analytical Dashboard (4) · Overview (4) · Create and update users and roles (4) · Agent Group Membership Details Report (4) · Manage standard responses (4) · Final Disposition Dashboard (4) · Manage PII (4) · Manage field codes (4)
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Dimension:
None (1132) · BasicApp (5) · bots (5) · CallbackClickToCall (6) · email, digital (2) · Journey (4) · Metrics (6) · OSHelp (1) · RealTime (2) · sr (12)
Product:
Reporting (249) · Designer (240) · Genesys Recording, Quality Management, and Speech Analytics (115) · Agent Setup (106) · Outbound (CX Contact) (67) · Workforce Management (56) · None (37) · Callback (34) · eServices Manager (24) · Gplus Adapter for Salesforce (23) · Digital Channels (22) · Genesys Predictive Routing (15) · Routing and Designer (14) · IVR Administration (14) · Intelligent Workload Distribution (13) · Genesys Softphone (13) · Routing (12) · Genesys Multicloud CX Mixed Mode (12) · Solutions (10) · Cloud Data Download Service (10)
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Manual:
Designer (240) · RPRT (232) · Administrator (188) · ManageCC (104) · User (88) · CXContact (64) · None (50) · Admin (39) · Deployment (36) · FldCod (24) · ETLRef (12) · Help (12) · Developer (12) · WDEPlugin (7) · UserGuide (6) · VMPEGuide (5) · DCPEGuide (5) · GCXIPEGuide (4) · RT (4) · GWSPEGuide (3)
Other values:
Application:
Designer (273) · Reporting, Reporting GCXI (206) · None (194) · Recording (115) · Agent Setup (87) · CX Contact (64) · Platform Administration (42) · Workforce Administration (40) · Callback (32) · Reporting GCXI (21) · IVR Administration (14) · Agent Workspace (9) · Agent Workspace, Agent Setup (9) · Cloud Data Download Service (8) · App Studio (6) · Agent Desktop (5) · Pulse Reporting (4) · Pulse Reporting, Reporting GCXI (4) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace, Agent Setup, Designer (4)
Other values:
UseCase:
None (1154) · BO02 (3) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (1131) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)

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