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Article > Role : Administrator, Agent, Supervisor or Other & UseCase: None

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Standalone:
None (39) · No (1506) · Yes (66)
productshort:
Draft:PEC-REP (150) · PEC-REP (146) · Draft:PEC-WFM (144) · PEC-WFM (143) · Draft:DES (129) · DES (114) · Draft:PEC-REC (66) · Draft:PEC-AS (53) · PEC-AS (53) · PEC-REC (47) · WID (39) · Draft:PEC-OU (34) · Draft:PEC-AD (33) · PEC-OU (33) · Draft:WID (32) · PEC-AD (31) · Draft:Mixed (22) · Draft:PEC-GPA (21) · Draft:PEC-CAB (19) · PEC-CAB (19)
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Platform:
None (166) · Genesys Multicloud CX (3) · GenesysCloud (17) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (1310) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (106) · GenesysEngagecloud (2) · GenesysEngage_cloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (2)
ComingSoon:
None (27) · No (1566) · Yes (18)
Role: (Click arrow to add another value)
DisplayName:
Standard responses (6) · Getting started (6) · Agent Details Activity Report (5) · Get started (5)
Other values:
TocName:
None (121) · Getting Started (6) · Agent Details Activity Report (5)
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Dimension:
None (1552) · ADResponse (4) · ADResponses (2) · BasicApp (5) · bots (5) · CallbackClickToCall (6) · email, digital (2) · Journey (2) · Metrics (6) · OSHelp (1) · RealTime (14) · sr (12)
Product:
Reporting (295) · Workforce Management (285) · Designer (241) · Genesys Recording, Quality Management, and Speech Analytics (113) · Agent Setup (106) · Widgets (71) · Outbound (CX Contact) (67) · Agent Workspace (64) · Gplus Adapter for Salesforce (39) · None (39) · Callback (38) · Digital Channels (24) · eServices Manager (24) · Genesys Predictive Routing (15) · Genesys Softphone (15) · Routing and Designer (14) · IVR Administration (14) · Routing (12) · Genesys Multicloud CX Mixed Mode (12)
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Manual:
Designer (240) · RPRT (232) · Administrator (189) · Supervisor (162) · Agent (129) · ManageCC (104) · User (88) · CXContact (64) · None (60) · RT (42) · Admin (40) · Deployment (36) · SDK (36) · Developer (27) · FldCod (24) · SupervisorHelp (13) · ETLRef (12) · Help (12) · GVP (8) · GCAPI (8)
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Application:
None (353) · Designer (274) · Workforce Management (234) · Reporting, Reporting GCXI (206) · Recording (113) · Agent Setup (87) · CX Contact (64) · Pulse Reporting (42) · Platform Administration (42) · Workforce Administration (40) · Callback (34) · IVR Administration (24) · Reporting GCXI (21) · Agent Workspace, Agent Setup (11) · Cloud Data Download Service (8) · Agent Workspace (7) · App Studio (6) · Agent Desktop (5) · Pulse Reporting, Reporting GCXI (4)
Other values:
UseCase: (Click arrow to add another value)
PEPageType:
None (1567) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)

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