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Article > Platform : GenesysEngage-cloud, PureConnect, GenesysCloud or Other & ComingSoon: No & Manual : Agent or CXContact or PDNAA or None

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Standalone:
None (2) · No (260) · Yes (109)
productshort:
Draft:PEC-OU (56) · PEC-OU (55) · Draft:PEC-WFM (35) · PEC-WFM (35) · Draft:PEC-AD (33) · PEC-AD (30) · Draft:Solution (10) · Solution (9) · ATC (9) · Draft:ATC (9) · PEC-GPA (7) · Draft:PEC-GPA (7) · Draft:GASN (6) · GASN (6) · Draft:PEC-GSM (6) · Draft:WID (5) · Draft:GAM (4) · GAM (3) · WID (3)
Other values:
Platform: (Click arrow to add another value)
ComingSoon: (Click arrow to add another value)
Role:
None (121) · Administrator (80) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (16) · Administrator, Developer (6) · Administrator, Developer, Supervisor (4) · Agent (72) · Agent, Supervisor (60) · Developer (6)
DisplayName:
Getting started (6) · Agent Assist tab (4) · Schedules (4)
Other values:
TocName:
None (18) · Getting Started (8) · Email (4)
Other values:
Dimension:
None (357) · ADResponse (6) · ADResponses (2) · bots (2) · Outbound (2) · WebChat (2)
Product:
None (2) · Agent Desktop (1) · Agent folder (1) · Agent Setup (2) · Agent Workspace (62) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Co-Browse (2) · Digital Channels (2) · Email (2) · Genesys Agent Assist (1) · Genesys Predictive Engagement (18) · Genesys Predictive Routing (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Skills Management (6) · Genesys Softphone (4) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for Salesforce (14) · Gplus Adapter for ServiceNow (11) · Gplus Adapter for Siebel CRM (2) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (2) · IVR Administration (2) · nGAGEMENT (7) · NOPRODUCT (2) · Outbound (CX Contact) (111) · Reporting (2) · Routing and Designer (2) · Solutions (19) · Voice (2) · Voicemail (2) · Widgets (8) · Workforce Management (70)
Manual: (Click arrow to add another value)
Application:
None (210) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Platform Administration (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (62) · Designer (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · IVR Administration (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2) · Workforce Management (58)
UseCase:
None (347) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (371)

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