Difference between revisions of "ATC/Current/AdminGuide/About actions"

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An action map defines when and how you use an action.
 
An action map defines when and how you use an action.
 
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|sectionheading=Action Library
 
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|description=The Action Library allows you to create a collection of reusable content offer and webhook actions to use with action maps.
 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=ViewActions|display text=View actions}}
 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=ActionAdd|display text=Add an action}}
 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=ActionDuplicate|display text=Duplicate an action}}
 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Action_library|anchor=RevertAction|display text=Revert an action to draft mode}}
 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=MonitorContentOffers|display text=Monitor a content offer's performance}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=MonitorContentOffers|display text=Monitor a content offer's performance}}
 
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|sectionheading=Webhooks
 
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|description=Webhooks allow you to integrate with external systems. Webhooks use Genesys Cloud integrations and data actions.
 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCWebhooks|display text=Configure a Genesys Cloud integration}}
 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCWebhooks|display text=Configure a Genesys Cloud data action}}
 
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|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=OverviewArchFlows|display text=Overview of Architect flow actions}}
 
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*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=ScenarioArchFlows|display text = Salesforce lead creation and campaign attribution integration}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=ScenarioArchFlows|display text = Salesforce lead creation and campaign attribution integration}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCArchFlows|anchor=PCConfigure|display text=Configure a Genesys Cloud integration}}
 
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCArchFlows|anchor=PCConfigure|display text=Configure a Genesys Cloud integration}}

Revision as of 10:55, May 18, 2021

This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

An action represents the steps to take to engage with visitors or to further related business outcomes. Actions are available in the Action Library.


Overview of actions and action maps

An action represents the steps to take to engage with users or to further related business outcomes. Genesys Predictive Engagement supports numerous types of actions, including content offers, webhooks, web messaging, and webchats.

An action map defines when and how you use an action.

Content offers

Content offers allow you to present highly customized, personalized offers to your website visitors.

Web chats

Web chats allow you to present a standalone chat window to visitors.

Web messaging

Feature coming soon: Web messaging

Web messaging allows you to support interactions that occur when a visitor enters and exits your site numerous times. For example, a visitor might converse with an agent, leave your site, return to your site, resume the conversation, and then place an order.

Architect flow actions

Architect flows allow you to send journey context data to third-party systems using a special type of Architect workflow. For example, you can send information about campaign contacts to Salesforce or another CRM.



Monitor your actions

Genesys Predictive Engagement's analytics allow you to evaluate the effectiveness of your actions.

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/About_actions (2024-07-27 23:26:03)"
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