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Other values: ; ATC AUTH DES Developer Draft:AppStudio Draft:ATC Draft:ContentAdmin Draft:DES Draft:GPWFM Draft:GVP Draft:PEC-IWD Draft:PEC-REC Draft:PEC-REP Draft:PEC-WFM Draft:STRMS Draft:System GAMD GASN GWS PEC-Admin PEC-CAB PEC-WFM ReleaseNotes System User:Marudhu.pandian@genesys.com VM

None (89) · GenesysCloud (4) · GenesysEngage-cloud (103) · GenesysEngage-onpremises (48)

No · None · Yes · Other

None (193) · Administrator (37) · Administrator, Developer (1) · Administrator, Reviewer (2) · Administrator, Supervisor (1) · Staff (8) · Supervisor (2)

View model accuracy (4) · Monitor predictor feature coverage (4) · Create and update users and roles (4) · Interdependencies (4) · The Settings menu (4) · View KPI outcome (4) · Upload interaction and other data (3) · Enabling monitoring in OpenShift Container Platform (3) · Deploy Data Loader (3) · How to configure score expressions (3) · Architecture (3) · Feature Analysis report (3) · View the Agent Profile schema (3) · View the Customer Profile schema (3) · Agent Variance report (3) · View uploaded datasets (3) · Create and update predictors (3)

Other values: ; A/B model performance testing About Digital Channels Admin About Event Stream About Genesys Engage cloud private edition Activity History Agent Details Activity Report Agent namespace Agent Workspace / Workspace Web Edition (SIP) use case APIs by Service Architecture and security Authentication (SSO) Authentication Overview Availability Service Billing Data Server (BDS) on premises Billing Data Service (BDS) on Mixed Mode Billing Data Service (BDS) on Mixed Mode with GVP standalone Building staffing for multiple activities Chains Chat Bots Click-to-Dial Cloud Data Download Service Overview Collaboration Configuration namespace Configure Agent UI Configure an account Configure Data Loader for Feature Engineering Configure Data Loader to upload data Configure Event Stream Configure F5 SIP-ALG Configure WebRTC agent with browser-based WWE via Agent Setup Application Configure WebRTC Agents with Genesys Softphone Configure WebRTC Agents with Webphone Configure your password policies Configure, train, and test models Configuring SSO Corinne's callback diagram-2/20 Create and test predictors and models Create and train predictors and models Create Service Channel customAttributes Dashboard and Alarms Data Loader monitoring and logging Deploy the URS Strategy Subroutines Deploy Webphone Designer on AKS Developer Sandbox Developing with the Service Client API Digital Email namespace Enabling monitoring in GKE Platform Environment setup for Data Loader in AWS EC2/ECS F5 BIG-IP for OpenShift Feature support and known limitations Generalized Architecture Generating a Visual Diff for Helm Charts and Containers Genesys Designer Genesys Multicloud CX - Key security features Genesys Multicloud CX general security overview Genesys Multicloud privacy policy Genesys Portal metrics Genesys Voice Platform (GVP) Get started Gplus Adapter for Salesforce Lightning (v9) GVP Service Discovery architecture Historical Reporting / Genesys CX Insights How GPR reports data for billing How Predictive Routing works How to handle a workitem How to manage workitems Image size tests-3/20 Inbound Install Container Ingress Service (CIS) Installing Integrating Gplus Adapter Interaction namespace Introduction to Engage Cloud APIs Join data Logs Macros and Job Aids Manage API keys Manage custom variables Manage field codes Manage personally identifiable information Manage SMS Keywords Manage standard responses Media namespace Metrics Metrics and Alerts Migrating to Gplus Adapter (v9) Mixed Mode Overview Mixed Mode Suite Level Requirements Mixed Mode Use Cases Monitoring Service Omnichannel Desktop Overview of F5 BIG-IP for OpenShift Packages Performance Options Dialog Box Predictive Routing support for GDPR Prepare for Gmail integration Provision Agent Setup Provision an API key for GES Provision Event Stream Provision SAML-based SSO Public Repository Links Quick Start Redis requirements for Voice services Reset a password Reset your password Routing Routing scenarios using GPR Sample Kibana queries Sample Logs Explorer queries Sample Prometheus queries SBC Integration Screen Pop Secure Email Overview Set up data for import Setup VXLAN tunnels to the Openshift Cluster Sizing worksheet Start and stop GPR on-premises components Statistics Overview Storage requirements Strategy Subroutines Monitoring and Logging Summary of monitoring support System namespace System requirements and interoperability Task Routing Overview Telemetry Integration Tenant Settings Third-Party Messaging Overview TLS for Genesys Engage Servers Types of tracked data Typography Upgrade, rollback, or uninstall Designer Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Use the /authenticate endpoint Use the /search-analyze endpoint User Data Management Overview Using Copy and Paste Format for Statistics Using the Developer Console View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details Voice Bots Voice namespace Web Real-Time Communication (WebRTC) Agents use case WFM Configuration Objects WFM Policy Objects Workspace Web Edition with Genesys Digital Channels

None (34) · View model accuracy (4) · The Settings menu (4) · Create and update users and roles (4) · View KPI outcome (4) · Monitor predictor feature coverage (4) · Deploy Data Loader (3) · View uploaded datasets (3) · View the Customer Profile schema (3) · View the Agent Profile schema (3) · Agent Variance report (3) · Upload interaction and other data (3) · How to configure score expressions (3) · Create and update predictors (3) · Feature Analysis report (3)

Other values: ; A/B model performance testing Activity History Agent Details Activity Report Agent namespace Architecture and security Architecture-GVP Service Discovery Authentication Availability Service BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Building staffing for multiple activities Chains Chat Bots Click-to-Dial Collaboration Configuration namespace Configure Agent UI Configure an account Configure Data Loader for Feature Engineering Configure Data Loader to upload data Configure F5 SIP-ALG Configure WebRTC agent with browser-based WWE via Agent Setup Application Configure WebRTC Agents with Genesys Softphone Configure WebRTC Agents with Webphone Configure your password policies Configure, train, and test models Configuring SSO Corinne's callback diagram-2/20 Create and test predictors and models Create and train predictors and models Create Service Channel customAttributes Dashboard and Alarms Data Loader monitoring and logging Deploy the URS Strategy Subroutines Deploy Webphone Designer Designer on AKS Developing with the Service Client API Digital Digital Channels Email namespace Enabling monitoring in GKE Platform Enabling monitoring in OpenShift Container Platform Environment setup for Data Loader in AWS EC2/ECS F5 BIG-IP for OpenShift Feature support General Architecture Generating a Visual Diff Genesys Multicloud CX - Key security features Genesys Multicloud CX general security overview Genesys Multicloud privacy policy Genesys Portal metrics Gplus Adapter for Salesforce Lightning (v9) GVP How GPR reports data for billing How Predictive Routing works How to handle a workitem Image size tests-3/20 Inbound Install Container Ingress Service (CIS) Integrating Gplus Adapter Interaction namespace Join data Logs Manage field codes Manage PII Manage SMS Keywords Manage standard responses Media namespace Metrics Metrics and Alerts Migrating to Gplus Adapter (v9) Monitoring in OpenShift Monitoring Service Omnichannel Desktop Overview Overview of F5 BIG-IP for OpenShift Packages Performance Options Dialog Box Predictive Routing support for GDPR Prepare for Gmail integration Provision an API key for GES Provision Event Stream Public Repository Links Quick Start Redis requirements for Voice services Reporting Reset a password Reset your password Routing Routing scenarios using GPR Sample Kibana queries Sample Logs Explorer queries Sample Prometheus queries SBC Integration Screen Pop Set up data for import Setup VXLAN tunnels to the OpenShift Cluster Sizing worksheet Start and stop GPR on-premises components Strategy Subroutines Monitoring and Logging Suite Level Requirements Summary of monitoring support System namespace System requirements and interoperability Telemetry Integration TLS Types of tracked data Typography Upgrade, rollback, or uninstall Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Use Cases Use the /authenticate endpoint Use the /search-analyze endpoint Using Copy and Paste Format for Statistics View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details Voice Bots Voice namespace WebRTC agents WFM Configuration Objects WFM Policy Objects Workitems Workspace Web Edition

None (235) · GPR Data Upload (2) · GPRDataUpload (4) · sr (3)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (12) · Admin (11) · Administrator (21) · Agent (2) · AuthPEGuide (1) · CABPEGuide (1) · deploy (1) · Deployment (56) · Designer (1) · DESPEGuide (2) · DevConsole (1) · Developers (2) · GenesysCloud (1) · GenesysEngage-cloud (2) · GenesysEngage-onpremises (1) · GPWFMPEGuide (1) · GVPPEGuide (1) · GWSPEGuide (1) · Help (73) · Operations (7) · PEGuide (8) · PureConnect (1) · RPRT (1) · SCAPI (8) · SDK (3) · Small (1) · STRMSPEGuide (3) · SupervisorHelp (2) · UserGuide (1) · VMPEGuide (2) · WebAPIs (9) · WebRTCPEGuide (4) · WritersGuide (3)

None (229) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Designer (5) · GPR Core Platform (2) · Reporting, Reporting GCXI (1) · Workforce Management (2)

None (244)

None (236) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)