Drilldown: Article

None (64) · No (115) · Yes (21)

DC (9) · Draft:DC (7) · Draft:PEC-Admin (14) · Draft:PEC-DC (45) · Draft:PEC-IWD (43) · Draft:PEP-DC (1) · PEC-Admin (9) · PEC-DC (32) · PEC-IWD (40)

None (149) · GenesysCloud (3) · GenesysEngage-cloud (40) · GenesysEngage-onpremises (6) · GenesysEngage_cloud (2)

None (66) · No (133) · Yes (1)

None (154) · Administrator (34) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Developer (8) · Adminstrator (2)

None (23) · Before you begin (9) · Architecture (7) · High availability and disaster recovery (6) · Configure IWD (4) · Pre-configure tenant objects (4) · Provision API keys (4) · Enable a tenant for Digital Channels (4) · Provisioning overview (4) · Deploy Digital Channels using Docker Compose (4) · Popular tasks (3) · Set up IWD (3)

Other values: ; About AI Connector About Digital Channels About Digital Channels Admin About IWD About IWD Data Mart Administrator 101 Applications, roles and permissions Applications, roles, and permissions Configure Agent UI Configure Agent UI - Obsolete Configure AI Connector Configure Digital Channels Configure IWD Data Mart Create Service Channel Deploy Deploy Digital Channels Deploy Digital Channels in Kubernetes Deploy IWD Deploy IWDDM Deployment overview FAQs Genesys Multicloud CX requirements Genesys Portal application access Genesys Portal content accessibility Genesys Portal metrics Genesys Widgets: Close the chat when an agent disconnects Get started with Genesys Multicloud CX Getting started with Advanced Chat How Digital Channels works How Intelligent Workload Distribution works How IWD works Integrate IWD with Genesys Workforce Management (WFM) Integrate with Genesys Hub Learn about Digital Channels Logging Lucene query syntax Manage AI Integrations Manage API keys Manage custom variables Manage field codes Manage personally identifiable information Manage SMS Keywords Manage standard responses Metrics Monitor work items and emails Persistent Chat across Different Domains Prepare for Office 365 integration Provision Digital Channels Provision IWD Provision IWD Data Mart Provision SMS Roles and privileges for Workload Manager users Search, display, manage, and update work items Set up Email Set up Facebook and Twitter Set up SMS Set up WhatsApp Setting up Integration for Inbound and Outbound SMS Setting up Integration for Outbound Email Campaigns Single sign-on Tenant Settings Test IWD provisioning Upgrade, roll back, or uninstall Digital Channels Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Upgrade, rollback, or uninstall Digital Channels Use Workload Manager View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX Email boxes View, edit, and create Prioritization schemas Voice taxes (United States)

None (112) · Upgrade, rollback, or uninstall (6) · Set up IWD (3)

Other values: ; Administrator 101 Applications, roles, and permissions Configure Agent UI Configure IWD Create Service Channel Deploy in Kubernetes Deploy using Docker Compose Frequently Asked Questions Genesys Portal application access Genesys Portal content accessibility Genesys Portal metrics Get started with Genesys Multicloud CX Getting started with Advanced Chat How Digital Channels works How IWD works Integrate IWD with WFM Integrate with Genesys Hub Intelligent Workload Distribution IWD Queries Manage field codes Manage PII Manage standard responses Monitor work items and emails Prepare for Office 365 integration Provision SMS Roles and privileges for Workload Manager users Search, display, manage, and update work items Set up Email Set up Facebook and Twitter Set up SMS Set up WhatsApp Setting up Integration for Inbound and Outbound SMS Setting up Integration for Outbound Email Campaigns Single sign-on Test IWD provisioning Use Workload Manager View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX email boxes View, edit, and create Prioritization schemas Voice taxes

None (187) · deploydigital (4) · Journey (6) · sr (3)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (12) · Admin (17) · Administrator (63) · DCPEGuide (43) · Deployment (17) · Developers (6) · IWDDMPEGuide (20) · IWDPEGuide (22)

None (180) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Designer, Platform Administration (2) · Agent Setup, Platform Administration (2) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Digital Channels (2) · Designer (4) · Genesys Portal (2) · intelligent Workload Distribution (2)

None (193) · BO02 (3) · BO02, BO03 (2) · CE01 (2)

None (168) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (5) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (6) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (8) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (6)