Drilldown: Article

None (80) · No (110) · Yes (7)

DC (7) · DES (27) · Draft:DC (5) · Draft:DES (34) · Draft:PEC-DC (30) · Draft:PEC-IWD (34) · Draft:PEP-DC (1) · Draft:ROU (2) · PEC-DC (23) · PEC-IWD (32) · ROU (2)

None (150) · GenesysCloud (2) · GenesysEngage-cloud (41) · GenesysEngage-onpremises (4)

None (87) · No (108) · Yes (2)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

None (32) · Before you begin (10) · Architecture (9) · High availability and disaster recovery (8) · Enable a tenant for Digital Channels (4) · Deploy Digital Channels using Docker Compose (4) · Logging (4) · Provision API keys (4) · Deploy Designer (4) · Provisioning overview (4) · Configure IWD (4)

Other values: ; About AI Connector About Designer About Digital Channels About Digital Channels Admin About IWD About IWD Data Mart Change Persona block Classify Block Configure Agent UI Configure Agent UI - Obsolete Configure AI Connector Configure Designer Configure Digital Channels Configure IWD Data Mart Deploy Deploy Designer (versions prior to v9010005) Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Deploy Digital Channels Deploy Digital Channels in Kubernetes Deploy IWD Deploy IWDDM Deployment overview Designer Hardware Sizing Calculator Designer MicroApps Designer on AKS Designer on GKE Designer on OpenShift Designer Store Enable optional features FAQs File size limitations Genesys Widgets: Close the chat when an agent disconnects Getting Started with Designer How IWD works Identification & Verification Learn about Digital Channels Manage AI Integrations Manage API keys Manage SMS Keywords Metrics Monitor work items and emails Persistent Chat across Different Domains Prepare for Office 365 integration Roles and privileges for Workload Manager users Search, display, manage, and update work items Send SMS block Set up Email SMART Inbound Voice Routing Application Supported Languages Tenant Settings Test Troubleshoot External API Calls or Service Requests from Designer Troubleshooting Upgrade, roll back, or uninstall Designer Upgrade, roll back, or uninstall Digital Channels Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Upgrade, rollback, or uninstall Digital Channels Use Workload Manager View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Prioritization schemas

None (126) · Change Persona block (2) · Classify Block (2) · Configure Agent UI (2) · Configure Designer (2) · Configure IWD (2) · Deploy Designer (2) · Deploy Designer (versions prior to v9010005) (2) · Deploy Designer (versions v9010005 and above) (2) · Deploy Designer (versions v9012214 and above) (2) · Deploy in Kubernetes (2) · Deploy using Docker Compose (2) · Designer MicroApps (1) · Designer on AKS (1) · Designer on GKE (2) · Designer on OpenShift (2) · Designer Store (1) · Enable optional features (2) · File size limitations (2) · Frequently Asked Questions (2) · Identification & Verification (1) · Intelligent Workload Distribution (2) · Monitor work items and emails (2) · Prepare for Office 365 integration (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Send SMS block (2) · Set up Email (1) · SMART Inbound Voice Routing Application (2) · Supported languages (1) · Troubleshooting (2) · Upgrade, rollback, or uninstall (6) · Use Workload Manager (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2)

None · WebChat · Modules · ArchFlow · JourneyData · RealTime · Segments · Journey · sr · ContentOffers · WebMessaging · DevTracking · WebActions · Analytics · Outcomes · UtilityMethods · EventsMethods · ActionMaps · bots · Sessions

Other values: ; ADResponse ADResponses AgentDesktopHelm AuthenticationHelm BasicApp CX ContactHelm CallbackClickToCall CallbackHelm Compliance Cookies DesignerHelm Digital ChannelsHelm EmailHelm EventStreamHelm FormTrackAPI FreqCap GCXIHelm GIMHelm GPR Data Upload GPRAnalysis GPRDataUpload GVPHelm GWSHelm Genesys PulseHelm IWD Data MartHelm Intelligent Workload DistributionHelm InteractionServerHelm Journey Shaping Metrics OSHelp Outbound ReportingAnalyticsHelm Segments, Outcomes, ActionMaps TelemetryHelm UCSHelm UserComms VoiceHelm VoiceMicroservicesHelm WebChatService WebRTCHelm WebTrackingLimit api.session deploydigital email, digital initialization methods

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (8) · Administrator (37) · DCPEGuide (36) · Deployment (25) · Designer (19) · DESPEGuide (27) · Developer (1) · Developers (6) · IWDDMPEGuide (18) · IWDPEGuide (20)

None (197)

None (197)

None (160) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (3) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (8) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (10) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (6) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (8)