Difference between revisions of "ATC/Current/AdminGuide/About actions"
(Published) |
(Published) |
||
| (4 intermediate revisions by 3 users not shown) | |||
| Line 31: | Line 31: | ||
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Web messaging | |sectionheading=Web messaging | ||
| − | |description= | + | |description=Web messaging allows you to support interactions that occur when a visitor enters and exits your site numerous times. For example, a visitor might converse with an agent, leave your site, return to your site, resume the conversation, and then place an order. |
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging}} | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=About_web_messaging}} | ||
}}{{TSSection | }}{{TSSection | ||
| Line 40: | Line 40: | ||
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=OverviewArchFlows|display text=Overview of Architect flow actions}} | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=OverviewArchFlows|display text=Overview of Architect flow actions}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=ScenarioArchFlows|display text = Salesforce lead creation and campaign attribution integration}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=ScenarioArchFlows|display text = Salesforce lead creation and campaign attribution integration}} | ||
| − | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCArchFlows|anchor=PCConfigure|display text=Configure a Genesys Cloud integration}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCArchFlows|anchor=PCConfigure|display text=Configure a Genesys Cloud CX integration}} |
| − | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCArchFlows|anchor=ConfigurePCDataAction|display text=Configure Genesys Cloud data actions}} | + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=PreparePCArchFlows|anchor=ConfigurePCDataAction|display text=Configure Genesys Cloud CX data actions}} |
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=BuildArchFlows|display text=Campaign parameters}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=BuildArchFlows|display text=Campaign parameters}} | ||
*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=BuildArchFlows|anchor=AFWorkflow|display text=Prepare the workflow}} | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=BuildArchFlows|anchor=AFWorkflow|display text=Prepare the workflow}} | ||
| Line 54: | Line 54: | ||
|sectionheading=Monitor your actions | |sectionheading=Monitor your actions | ||
|description={{MINTYDOCSPRODUCT}}'s analytics allow you to evaluate the effectiveness of your actions. | |description={{MINTYDOCSPRODUCT}}'s analytics allow you to evaluate the effectiveness of your actions. | ||
| − | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic= | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Journey_action_map_report|display text=Action map performance report}} |
}} | }} | ||
}} | }} | ||
Latest revision as of 14:16, February 9, 2022
An action represents the steps to take to engage with visitors or to further related business outcomes.
Contents
Overview of actions and action maps
An action represents the steps to take to engage with users or to further related business outcomes. Genesys Predictive Engagement supports numerous types of actions, including content offers, webhooks, web messaging, and webchats.
An action map defines when and how you use an action.
Content offers
Content offers allow you to present highly customized, personalized offers to your website visitors.
Web chats
Web chats allow you to present a standalone chat window to visitors.
Web messaging
Web messaging allows you to support interactions that occur when a visitor enters and exits your site numerous times. For example, a visitor might converse with an agent, leave your site, return to your site, resume the conversation, and then place an order.
Architect flow actions
Architect flows allow you to send journey context data to third-party systems using a special type of Architect workflow. For example, you can send information about campaign contacts to Salesforce or another CRM.
- Overview of Architect flow actions
- Salesforce lead creation and campaign attribution integration
- Configure a Genesys Cloud CX integration
- Configure Genesys Cloud CX data actions
- Campaign parameters
- Prepare the workflow
- Update referential integrity constraints
- Create an action map for the Architect flow action
- Override default variables
- Go-live checklist
- Monitor an Architect flow action's performance
Monitor your actions
Genesys Predictive Engagement's analytics allow you to evaluate the effectiveness of your actions.