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No · None · Yes · {{{Standalone}}} · Other

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None (97) · GenesysCloud (1) · GenesysEngage-cloud (62) · GenesysEngage-onpremises (1)

None (82) · No (79)

None (112) · Administrator (49)

Agent Groups (2) · Transactions (2) · Templates (2) · Genesys Softphone (2) · Bulk Import (2)

Other values: ; (New) Task summary: contact center setup Access Groups Add and manage Caller ID Agent accounts Agent and Agent Group Annex Agent and contact center statistics Agent Setup Agent Setup Release Notes Agent Workspace and Gplus Adapter Release Notes Agent Workspace settings Authentication, Login, and SSO Release Notes Blob Storage Business attributes Callback Release Notes Capacity rules Case and toast data Channel options Chat channel options Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure global login Configure inactivity timeout options Configure voice ringtones (voice) Contact Center Settings Contacts Create and manage agent skills Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage custom agent states Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents CRM Adapter CX Contact Release Notes Deprecation-AllNotices Deprecation-Voice Forward Designer Release Notes Desktop Options Desktop Statistics Desktop Views options Digital Channels Release Notes Dispositions DNs Email addresses and mailboxes Email channel options Email Mailboxes Email Release Notes Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer and routing options (voice) Event Stream Release Notes Export agent accounts Facebook channel options Generating a Visual Diff for Helm Charts and Containers Genesys Customer Experience Insights Release Notes Genesys Info Mart Release Notes Genesys Multicloud CX APIs Release Notes Genesys Multicloud CX Private Edition Release Notes Genesys Multicloud CX Release Notes Genesys Portal Release Notes Genesys Voice Platform Release Notes Genesys Web Services and Applications Release Notes Genesys Widgets Release Notes Getting started Global favorites Gplus Adapter for Salesforce options Helm Chart and Containers for Email Helm charts and containers for Agent Workspace Helm charts and containers for Authentication, Login, and SSO Helm charts and containers for Callback Helm Charts and Containers for CX Contact Helm charts and containers for Designer Helm charts and containers for Digital Channels Helm charts and containers for Event Stream Helm charts and containers for Genesys Customer Experience Insights Helm charts and containers for Genesys Info Mart Helm charts and containers for Genesys Pulse Helm charts and containers for Genesys Voice Platform Helm charts and containers for Genesys Web Services and Applications Helm charts and containers for Interaction Server Helm Charts and Containers for IWD and IWD Data Mart Helm charts and containers for Reporting and Analytics Aggregates Helm charts and containers for Telemetry Service Helm charts and containers for Universal Contact Service Helm charts and containers for Voice Microservices Helm charts and containers for WebRTC How Agent Setup works Import agents Intelligent Workload Distribution Release Notes Interaction channels Interaction history advanced search Interaction Server Release Notes Manage agents and other users Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Outbound channel options Platform administration Popular tasks Public and private keys Real-Time Reporting (Genesys Pulse) Release Notes Recording Cloud Backup Service Release Notes Recording options Recording, QM and Interaction Analytics Reporting and Analytics Aggregates Release Notes Roles Routing Scenario: Onboarding agents and supervisors Screen Recording Service Release Notes Settings and configuration overview Single Sign-On Standard responses Statistics options Supervisor options Telemetry Service Release Notes Twitter channel options Universal Contact Service Release Notes Use templates to configure agents View audit trail Virtual Queues Voice Agent State Service Release Notes Voice Call State Service Release Notes Voice channel options Voice Config Service Release Notes Voice Dial Plan Service Release Notes Voice Front End Service Release Notes Voice Microservices Release Notes Voice Orchestration Service Release Notes Voice Registrar Service Release Notes Voice RQ Service Release Notes Voice SIP Cluster Service Release Notes Voice SIP Proxy Service Release Notes Voice Tenant Service Release Notes Voice Voicemail Service Release Notes Voicemail management Voicemail Management within Agent Setup WebRTC Release Notes Work with Agent Setup Workforce Management Release Notes Working with Global Favorites Workitem channel options

None (64) · Templates (2) · Agent Groups (2) · Bulk Import (2) · Transactions (2)

Other values: ; (New) Task summary: contact center setup Access Groups Agent accounts Agent and contact center statistics Agent Annex Agent Setup Agent Workspace settings Blob Storage Business attributes Caller ID Capacity rules Case and toast data Channel options Chat channel options Cloud Release Notes Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure global login Configure inactivity timeout options Configure voice ringtones Contact Center Settings Contacts Create and manage administrators (In bulk) Create and manage agent groups Create and manage agent skills Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create custom agent states Create multi-channel agents CRM Adapter Desktop Options Desktop Statistics Desktop Views options Dispositions DNs Email addresses and mailboxes Email channel options Email Mailboxes Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer options (voice) Export agent accounts Facebook channel options Generating a Visual Diff Genesys Softphone Getting started Global favorites Gplus Salesforce options Import agents Interaction channels Interaction history advanced search Manage agents Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Outbound channel options Platform administration Popular tasks Private Edition Release Notes Public and private keys Recording options Roles Routing Scenario: Onboarding new agents Settings and configuration overview Single Sign-On Standard responses Statistics options Supervisor options Twitter channel options Use templates to configure agents View audit trail Virtual Queues Voice channel options Voicemail management Voicemail Management within Agent Setup Work with Agent Setup Working with Global Favorites Workitem channel options

None (139) · AgentDesktopHelm (1) · AuthenticationHelm (1) · CallbackHelm (1) · CX ContactHelm (1) · DesignerHelm (1) · Digital ChannelsHelm (1) · EmailHelm (1) · EventStreamHelm (1) · GCXIHelm (1) · Genesys PulseHelm (1) · GIMHelm (1) · GVPHelm (1) · GWSHelm (1) · Intelligent Workload DistributionHelm (1) · InteractionServerHelm (1) · Journey (2) · ReportingAnalyticsHelm (1) · TelemetryHelm (1) · UCSHelm (1) · VoiceMicroservicesHelm (1) · WebRTCHelm (1)

None (62) · Agent Setup (97) · Genesys Multicloud CX Release Notes (2)

None (64) · GenesysEngage-cloud (3) · ManageCC (80) · Source (14)

None (113) · Agent Setup (40) · Agent Setup, Agent Workspace (1) · Agent Setup, Designer, Platform Administration (1) · Agent Workspace, Agent Setup (1) · Platform Administration (5)

None (161)

None (161)