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None (2) · No (273) · Yes (43)

Draft:DES (127) · DES (113) · Draft:Mixed (22) · Mixed (8) · Draft:Solution (5) · PEC-WFM (3) · Draft:PEC-WFM (3) · Draft:PEC-AD (2) · PEC-AD (2) · PE-GPR (2) · Draft:PE-GPR (2)

Other values: ; Draft:AUTH Draft:PEC-Admin Draft:PEC-AS Draft:PEC-CDDS Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Email Draft:PEC-GS Draft:PEC-IWD Draft:PEC-OU Draft:PEC-REC Draft:PEC-REP Draft:PEC-ROU Draft:PEC-Voice Draft:System PEC-AS PEC-CDDS PEC-Chat PEC-DC PEC-Email PEC-GS PEC-IWD PEC-REC PEC-REP PEC-ROU PEC-Voice Solution System User:Tgilchri

None (22) · Genesys Multicloud CX (3) · GenesysEngage-cloud (229) · GenesysEngage-onpremises (64)

None (2) · No (301) · Yes (15)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Historical Reporting / Genesys CX Insights (3)

Other values: ; About application resources Accessibility Activity Block Adding a menu Adding a prompt Admin Resources Agent Workspace / Workspace Web Edition (SIP) use case Agentless Outbound Campaigns Application Details Application phases Application resources Application Settings Application workflow Applications Applications, roles and permissions Assign Variables Block Authentication (SSO) Automated Message Block Best practices Billing Data Server (BDS) on premises Billing Data Service (BDS) on Mixed Mode Billing Data Service (BDS) on Mixed Mode with GVP standalone Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Bots Dashboard Business Control Dashboard Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Bots Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Deploy Data Loader on EKS Designer Analytics Digital Resources Divisions Durations ECMAScript Expressions Emergency Block Emergency Flags Enabling retries Enhanced 911 (E911) Emergency Dialing Solution Guide External Services External Services Blocks Features and limitations File-based call recording connector Generalized Architecture Genesys Designer Genesys Multicloud CX as an identity provider for Genesys Cloud CX Genesys Multicloud CX Email Genesys Multicloud CX Release Management and Communications Genesys Voice Platform (GVP) Get Chat Transcript Block Go To Block Heatmap How Agent Setup works How Agent Workspace works How Chat works How Cloud Data Download Service works How Digital Channels works How Email works How Genesys Softphone works How Intelligent Workload Distribution works How Recording, Quality Management and Speech Analytics works How Reporting works How Routing works How Voice works How Workforce Management works HTTP REST Block Inbound Voice with WebRTC and Web Phone Inputs Intelligent prompts Logic and Control Blocks Manage custom variables Manage field codes Manage personally identifiable information Manage SMS Keywords Manage standard responses Managing Accessibility for Agent Workspace Media Collections Menu Block Menu Option Block Microsoft Teams integration with Genesys Multicloud CX Milestone Block Mixed Mode Overview Mixed Mode Suite Level Requirements Mixed Mode Use Cases Naming conventions Outbound Campaigns with Workspace Desktop Edition Outbound CX Contact use case Outbound Quick Start: Load a New Sub-campaign and Make a Call Part 1: Adding a prompt Partition-Based Access Control Path Permissions and Access Personas Play Message Block Predictive Routing Block Preventing unintended looping Query VQs Block Quick links Quick links to Designer topics Record Block Record Utterance Block Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Analysis Routing Blocks Routing scenarios using GPR Sankey Path Analysis Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Session Detail Record (SDR) Fields Reference Session Detail Records Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Speech Grammars Spikes Start Treatment Block Statistic Block Summary Sunburst Path Analysis Survey Blocks Surveys System Application Dispositions Terminate Block (Digital) Terminate Call Block TLS for Genesys Engage Servers Transaction List Block Transfer Block Upgrade notes User Input Block User Interaction Blocks Using bots in Designer Using Dialogflow CX bots in Designer Using recorded audio Using the blocks Using variables Validate Phone Number Block Variables Voice Bots Voice Mail Block Web Real-Time Communication (WebRTC) Agents use case WFM Web Content Accessibility Workforce Engagement Management for Genesys Multicloud CX Solution Guide Workforce Management Product Alerts Workspace Web Edition with eServices digital channels Workspace Web Edition with Genesys Digital Channels

None (13) · Reporting (3)

Other values: ; About Admin resources About application resources About Business Controls About Business Controls blocks About Callback blocks About Data blocks About External Services blocks About Logic and Control Blocks About Reporting blocks About Routing blocks About Survey blocks About User Interaction blocks Accessibility for Agent Workspace Activity Block Adding a menu Adding a prompt Agentless Application Details Application phases Application resources Application settings Application workflow (builds and streams) Assign Variables Block Authentication Automated Message Block BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Best practices Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Bots Dashboard Business Control Dashboard Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Bots Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Custom Service Block CX Contact Dashboard management Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Deploy Data Loader on EKS Designer Designer Analytics Digital Channels Divisions Durations Email Emergency Block Emergency Flags Enabling retries Enhanced 911 (E911) Emergency Dialing Solution Guide External Services Features and limitations File-based call recording connector General Architecture Genesys Multicloud CX Email Get Chat Transcript Block Go To Block GVP Heatmap How Agent Workspace works How Chat works How Digital Channels works How Genesys Softphone works How IWD works How Recording, Quality Management and Speech Analytics works How reporting works How routing works How voice works How Workforce Management works HTTP REST Block Inputs Intelligent prompts Manage field codes Manage PII Manage SMS Keywords Manage standard responses Managing applications Managing Digital Resources Media collections Menu Block Menu Option Block Microsoft Teams integration Milestone Block Naming conventions Outbound Quick Start: Load a New Sub-campaign and Make a Call Overview Part 1: Adding a prompt Partition-Based Access Control Path Permissions and Access Personas Play Message Block Predictive Routing Block Preventing unintended looping Query VQs Block Quick links Record Block Record Utterance Block Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Analysis Routing scenarios using GPR Sankey Path Analysis Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Session Detail Record (SDR) Fields Reference Session Detail Records Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Speech Grammars Spikes Start Treatment Block Statistic Block Suite Level Requirements Summary Sunburst Path Analysis Surveys System Application Dispositions Terminate Block (Digital) Terminate Call Block TLS Transaction List Block Transfer Block Upgrade notes Use Cases User Input Block Using bots in Designer Using Dialogflow CX bots Using ECMAScript in Designer Using recorded audio Using the blocks Using variables Validate Phone Number Block Variables Voice Bots Voice Mail Block WDE WebRTC agents WebRTC and Web Phone WFM Web Content Accessibility Workforce Engagement Management for Genesys Multicloud CX Solution Guide Workspace Web Edition WWE with eServices

None (299) · BasicApp (5) · bots (5) · email, digital (2) · OSHelp (1) · sr (6)

None (21) · Administrator (1) · Agent folder (1) · Agent Setup (2) · Agent Workspace (4) · Chat (2) · Cloud Data Download Service (2) · Designer (238) · Digital Channels (2) · Email (2) · Genesys Authentication (1) · Genesys Multicloud CX Mixed Mode (12) · Genesys Predictive Routing (3) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Softphone (2) · Intelligent Workload Distribution (2) · Outbound (CX Contact) (1) · Reporting (2) · Routing and Designer (2) · Solutions (6) · System-Level Documentation (2) · Voice (2) · Workforce Management (6)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (48) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (3) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Platform Administration (2) · Designer (240) · Designer, Platform Administration (2) · Outbound,Outbound Administration (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)

None (306) · BO02, BO03 (2) · CE01 (2) · CE01, CE02, CE03 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)

None (318)