Drilldown: Article

None (7) · No (417) · Yes (18)

Draft:DES (116) · DES (108) · PEC-WFM (23) · Draft:PEC-WFM (23) · Draft:Mixed (22) · PEC-ROU (13) · Draft:PEC-ROU (13) · Draft:PEC-GPA (12) · PEC-GPA (11) · Mixed (8) · Draft:PEC-IWD (6) · Draft:PEC-GS (6) · Draft:PEC-REP (5) · PEC-GS (5) · PEC-REP (5) · Draft:PEC-DC (4) · PEC-IWD (4) · Draft:ContentAdmin (4) · Draft:Solution (4)

Other values: ; AUTH Draft:AUTH Draft:GAWFM Draft:GVP Draft:GWS Draft:IXN Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-CAB Draft:PEC-Email Draft:PEC-OU Draft:PrivateEdition Draft:STRMS Draft:System Draft:TLM Draft:UCS Draft:VM Draft:WebRTC GVP GWS IXN PE-GPR PEC-AD PEC-Admin PEC-CAB PEC-DC PEC-Email PEC-OU PrivateEdition Solution STRMS System TLM UCS User:Tgilchri VM WebRTC

None (97) · Genesys Multicloud CX (2) · GenesysCloud (5) · GenesysEngage-cloud (279) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (58)

None (1) · No (428) · Yes (13)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Manage personally identifiable information (4) · Historical Reporting / Genesys CX Insights (3) · Gplus Adapter support for Service Client API (3)

Other values: ; About application resources Accessibility Activity Block Activity History Admin Resources Agent object Agent Workspace / Workspace Web Edition (SIP) use case Agentless Outbound Campaigns Application Details Application phases Application resources Application Settings Application workflow Applications Applications, roles and permissions Assign Variables Block Audio device settings Authentication (SSO) Best practices Billing Data Server (BDS) on premises Billing Data Service (BDS) on Mixed Mode Billing Data Service (BDS) on Mixed Mode with GVP standalone Book ASAP Callback V2 Book Scheduled Callback V2 Bots Dashboard Business Control Dashboard Business Controls Business Controls Blocks Business Hours Business Hours Block Calendar Management Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Bots Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Click-to-Dial Configuration options reference Configuring and Using General Features Configuring SSO Contact object Create and update users and roles Create Service Channel Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Data Tables Dashboard Data types Date and time functions Debug Block Default Routing in Designer Deploy Data Loader on EKS Deploying Genesys Softphone Designer Analytics Designer Release Note Digital Resources Dimension tables DisplayTitle1 Divisions Durations ECMAScript Expressions Emergency Block Emergency Flags Enabling Wait-lists Enhanced 911 (E911) Emergency Dialing Solution Guide External Services External Services Blocks Feature support and known limitations Features and limitations File-based call recording connector Forecasting Generalized Architecture Genesys CX Insights Support for GDPR Genesys Designer Genesys Multicloud CX as an identity provider for Genesys Cloud CX Genesys Multicloud CX Email Genesys Multicloud CX Release Management and Communications Genesys Softphone architecture Genesys Voice Platform (GVP) Get Chat Transcript Block Get started Go To Block Gplus Adapter for Salesforce (v9) Heatmap How Intelligent Workload Distribution works How Routing works HTTP REST Block Inbound Voice with WebRTC and Web Phone Inputs Integrate with Genesys Hub Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Intelligent prompts Interaction object Logic and Control Blocks Lucene query syntax Manage SMS Keywords Managing Overtime Mathematical functions Media Collections Menu Block Menu Option Block Migrating to Gplus Adapter (v9) Milestone Block Miscellaneous functions Mixed Mode Overview Mixed Mode Suite Level Requirements Mixed Mode Use Cases Monitoring Performance and Adherence Multi-Forecasting Primer Named constants Naming conventions Omnichannel Desktop Operator precedence Outbound Campaigns with Workspace Desktop Edition Outbound CX Contact use case Overlays Primer Overview Part 1: Adding a prompt Partition-Based Access Control Path Permissions and Access Personas Platform / Configuration Server and GWS settings for Designer Play Message Block Predictive Routing Block Preface Prepare for Gmail integration Preventing unintended looping Provision <service_name> Provision Agent Setup Provision CX Contact Provision Digital Channels Provision Email Provision Event Stream Provision GCXI Provision Genesys Authentication Provision Genesys Engagement Service Provision Genesys Voice Platform Provision Genesys Web Services and Applications Provision Gplus Adapter for Salesforce Provision Gplus Adapter for WFM Provision Interaction Server Provision IWD Provision IWD Data Mart Provision RAA Provision Telemetry Service Provision the Tenant Service Provision UCS Provision Voice Microservices Provision WebRTC Provision Workspace Web Edition Purge procedures and parameters Query examples Query VQs Block Quick links Quick links to Designer topics Record Block Record Utterance Block Report scheduling Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Analysis Routing Blocks Routing scenarios using GPR Sankey Path Analysis Saving and Publishing Your Application Scheduling Scheduling Breaks and Meals in WFM Screen Pop Segmentation Block Send Chat Transcript Block Send Email Block Service and Control tables Session Detail Record (SDR) Fields Reference Session Detail Records Set up IWD Setup Survey Block Shared Module Block Shared Modules Single sign on with Agent Workspace Special Day Block Special Days Speech Grammars Spikes Start Treatment Block Statistic Block String functions Summary Sunburst Path Analysis Survey Blocks Surveys System Application Dispositions Tenant Provisioning Terminate Block (Digital) Terminate Call Block Time Off Primer Time-Off Bidding TLS for Genesys Engage Servers Transaction List Block Transfer Block Troubleshooting Gplus Adapter Integration with Salesforce Type conversion Upgrade notes User Input Block User Interaction Blocks User Security Using bots in Designer Using Dialogflow CX bots in Designer Using the blocks Validate Phone Number Block Variables Voice Bots Voice Mail Block Voice taxes (United States) Web Real-Time Communication (WebRTC) Agents use case WFM E-mail Notifications WFM Metrics WFM Primers WFM Task Sequences WFM Web Content Accessibility Workforce Engagement Management for Genesys Multicloud CX Solution Guide Workspace Web Edition with eServices digital channels Workspace Web Edition with Genesys Digital Channels

None (65) · Overview (4) · Manage PII (4) · Service Client API (3) · Reporting (3)

Other values: ; About Admin resources About application resources About Business Controls About Business Controls blocks About Callback blocks About Data blocks About External Services blocks About Logic and Control Blocks About Reporting blocks About Routing blocks About Survey blocks About User Interaction blocks Accessibility Activity Block Activity History Agentless Application Details Application phases Application resources Application settings Application workflow (builds and streams) Assign Variables Block Audio device settings Authentication BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Best practices Book ASAP Callback V2 Book Scheduled Callback V2 Bots Dashboard Business Control Dashboard Business Hours Business Hours Block Calendar Management Call Data Block Callback Availability V2 Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Bots Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Click-to-Dial Configuration options reference Configuring and Using General Features Configuring SSO Create and update users and roles Create Service Channel Custom Service Block CX Contact Dashboard management Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Deploy Data Loader on EKS Deploying Genesys Softphone Designer Designer Analytics Digital Channels Dimension tables Divisions Durations Emergency Block Emergency Flags Enabling Wait-lists Enhanced 911 (E911) Emergency Dialing Solution Guide External Services Feature support Features and limitations File-based call recording connector Forecasting General Architecture Genesys Multicloud CX Email Genesys Softphone architecture Get Chat Transcript Block Go To Block Gplus Adapter for Salesforce (v9) GVP Heatmap How IWD works How routing works HTTP REST Block Inputs Integrate with Genesys Hub Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Intelligent prompts IWD Queries Manage SMS Keywords Managing applications Managing Digital Resources Managing Overtime Media collections Menu Block Menu Option Block Migrating to Gplus Adapter (v9) Milestone Block Monitoring Performance and Adherence Multi-Forecasting Primer Naming conventions Omnichannel Desktop Overlays Primer Part 1: Adding a prompt Partition-Based Access Control Path Permissions and Access Personas Platform / Configuration Server and GWS settings for Designer Play Message Block Predictive Routing Block Preface Prepare for Gmail integration Preventing unintended looping Provision Event Stream Provision GPA Provision GWS Provision WWE Purge procedures and parameters Query examples Query VQs Block Quick links Record Block Record Utterance Block Report scheduling Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Analysis Routing scenarios using GPR Sankey Path Analysis Saving and Publishing Your Application Scheduling Scheduling Breaks and Meals in WFM Screen Pop Segmentation Block Send Chat Transcript Block Send Email Block Service and Control tables Session Detail Record (SDR) Fields Reference Session Detail Records Set up IWD Setup Survey Block Shared Module Block Shared Modules Single sign on with Agent Workspace Special Day Block Special Days Speech Grammars Spikes Start Treatment Block Statistic Block Suite Level Requirements Summary Sunburst Path Analysis Support for GDPR Surveys System Application Dispositions Terminate Block (Digital) Terminate Call Block Time Off Primer Time-Off Bidding TLS TOCTitle1 Transaction List Block Transfer Block Troubleshooting Upgrade notes Use Cases User Input Block User Security Using bots in Designer Using Dialogflow CX bots Using ECMAScript in Designer Using the blocks Validate Phone Number Block Variables Voice Bots Voice Mail Block Voice taxes WDE WebRTC agents WebRTC and Web Phone WFM E-mail Notifications WFM Metrics WFM Primers WFM Task Sequences WFM Web Content Accessibility Workforce Engagement Management for Genesys Multicloud CX Solution Guide Workspace Web Edition WWE with eServices

None · WebChat · Modules · ArchFlow · JourneyData · RealTime · Segments · Journey · sr · ContentOffers · WebMessaging · DevTracking · WebActions · Analytics · Outcomes · UtilityMethods · EventsMethods · ActionMaps · bots · Sessions

Other values: ; ADResponse ADResponses AgentDesktopHelm AuthenticationHelm BasicApp CX ContactHelm CallbackClickToCall CallbackHelm Compliance Cookies DesignerHelm Digital ChannelsHelm EmailHelm EventStreamHelm FormTrackAPI FreqCap GCXIHelm GIMHelm GPR Data Upload GPRAnalysis GPRDataUpload GVPHelm GWSHelm Genesys PulseHelm IWD Data MartHelm Intelligent Workload DistributionHelm InteractionServerHelm Journey Shaping Metrics OSHelp Outbound ReportingAnalyticsHelm Segments, Outcomes, ActionMaps TelemetryHelm UCSHelm UserComms VoiceHelm VoiceMicroservicesHelm WebChatService WebRTCHelm WebTrackingLimit api.session deploydigital email, digital initialization methods

None (28) · Administrator (3) · Agent folder (1) · Agent Workspace (2) · Callback (2) · Designer (222) · Digital Channels (5) · Email (2) · Event Stream (1) · Genesys Authentication (3) · Genesys Multicloud CX Mixed Mode (12) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (5) · Genesys Softphone (11) · Genesys Voice Platform (2) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (23) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (9) · Interaction Server (2) · Internal Content Administration (4) · Outbound (CX Contact) (2) · Reporting (10) · Routing (12) · Routing and Designer (14) · Solutions (5) · System-Level Documentation (2) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (3) · WebRTC (2) · Workforce Management (46)

None (16) · Admin (3) · Administrator (79) · AuthPEGuide (2) · CABPEGuide (2) · CXCPEGuide (2) · DCPEGuide (1) · Deployment (34) · Designer (222) · DESPEGuide (2) · EmailPEGuide (2) · ETLRef (12) · FldCod (24) · GAWFMPEGuide (1) · GCXIPEGuide (4) · GenesysEngageCloudRN (1) · GPAPEGuide (1) · GVPPEGuide (2) · GWSPEGuide (3) · Help (2) · IWDDMPEGuide (2) · IWDPEGuide (2) · IXNPEGuide (2) · PEGuide (1) · PulsePEGuide (2) · Small (1) · STRMSPEGuide (2) · TenantPEGuide (2) · Test (1) · TLMPEGuide (2) · UCSPEGuide (2) · VMPEGuide (4) · WebRTCPEGuide (2) · WWEPEGuide (2)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (439) · BO02 (1) · BO02, BO03 (2)

None (398) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)