Drilldown: Article

No (100) · Yes (6)

Draft:PEC-AD (34) · Draft:PEC-GPA (22) · PEC-AD (32) · PEC-GPA (18)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

No (106)

None (4) · Administrator (22) · Administrator, Agent (2) · Administrator, Agent, Supervisor (4) · Agent (16) · Agent, Supervisor (56) · Supervisor (2)

Getting started (4) · Activity History (4) · Agent Assist tab (4) · Click-to-Dial (4) · Gplus Adapter for Salesforce (v9) (4)

Other values: ; About Gplus Adapter for Salesforce About Workspace Web Edition Agent Workspace (v9) Channels and the Channels tab Chat Co-browse sessions Configuring and Using General Features Configuring SSO Contacts and interactions Email Facebook Chat Genesys Predictive Engagement Chat Interaction Gplus Adapter for Salesforce - Agent Workspace option Gplus Adapter support for Service Client API How Agent Workspace works How Gplus Adapter for Salesforce works Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Integrating Gplus Adapter Private Edition in Lightning Interaction history views Internal interactions Knowledge tab Lightning Experience Managing Accessibility for Agent Workspace Messaging Migrating to Gplus Adapter (v9) Navigating Agent Workspace Outbound campaigns Related interactions Schedule Callback Screen Pop Screen Pops SMS Chat Standard responses Supervising agents Team Communicator The Contact Directory and contact management Troubleshooting Gplus Adapter Integration with Salesforce Twitter Chat Videos: Using Workspace Voice Calls WhatsApp Chat Workbins Working with Gplus Adapter for Salesforce Workitems

Gplus Adapter for Salesforce (v9) (4) · Activity History (4) · Getting started (4) · Click-to-Dial (4) · None (3)

Other values: ; Accessibility for Agent Workspace Agent Assist Agent Assist (test 2) Agent Assist (test) Agent Workspace (v9) Calls Channels and the Channels tab Chat Co-browse sessions Configuring and Using General Features Configuring SSO Contacts and interactions Email Facebook Chat Genesys Predictive Engagement Gplus Adapter for Salesforce - Agent Workspace option Gplus Adapter SF How Agent Workspace works Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Interaction history views Internal interactions Knowledge tab Lightning Experience Messaging Migrating to Gplus Adapter (v9) Navigating Agent Workspace Outbound campaigns Private Edition Related interactions Schedule a callback Screen Pop Screen Pops Service Client API SMS Chat Standard responses Supervising agents Team Communicator The Contact Directory and contact management Troubleshooting Twitter Chat Videos: Using Workspace WhatsApp Chat Workbins Working with Gplus Adapter Workitems

None (100) · ADResponse (4) · ADResponses (2)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (6) · Administrator (23) · Agent (70) · GPAPEGuide (1) · Supervisor (2) · WWEAgent (2) · WWEPEGuide (2)

None (100) · Agent Workspace (2) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer, Outbound (2)

None (104) · CE16, CE18, CE19, CE27, CE29 (2)

None (103) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)