Drilldown: Article

None (2) · No (270) · Yes (2)

DES (112) · Draft:ContentAdmin (1) · Draft:DES (127) · Draft:PEC-DC (4) · Draft:PEC-ROU (13) · PEC-DC (4) · PEC-ROU (13)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

No (261) · Yes (13)

Administrator (273) · Developer (1)

Manage field codes (4) · Manage custom variables (4) · Manage personally identifiable information (4) · Manage standard responses (4)

Other values: ; About application resources Activity Block Adding a menu Adding a prompt Admin Resources Agent object Application Details Application phases Application resources Application Settings Application workflow Applications Assign Variables Block Automated Message Block Best practices Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Bots Dashboard Business Control Dashboard Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Contact object Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Data Tables Dashboard Data types Date and time functions Debug Block Default Routing in Designer Designer Analytics Designer Release Note Digital Channels in Designer Digital Resources Divisions Durations ECMAScript Expressions Emergency Block Emergency Flags Enabling retries External Services External Services Blocks Features and limitations Get Chat Transcript Block Get started Go To Block Heatmap How Routing works HTTP REST Block Inputs Intelligent prompts Interaction object Logic and Control Blocks Manage SMS Keywords Mathematical functions Media Collections Menu Block Menu Option Block Milestone Block Miscellaneous functions Named constants Naming conventions Operator precedence Part 1: Adding a prompt Partition-Based Access Control Path Permissions and Access Personas Play Message Block Predictive Routing Block Preventing unintended looping Query VQs Block Quick links Quick links to Designer topics Record Block Record Utterance Block Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Analysis Routing Blocks Sankey Path Analysis Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Session Detail Record (SDR) Fields Reference Session Detail Records Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Speech Grammars Spikes Start Treatment Block Statistic Block String functions Summary Sunburst Path Analysis Survey Blocks Surveys System Application Dispositions Terminate Block (Digital) Terminate Call Block Transaction List Block Transfer Block Type conversion Upgrade notes User Input Block User Interaction Blocks Using bots in Designer Using Dialogflow CX bots in Designer Using recorded audio Using the blocks Using variables Validate Phone Number Block Variables Voice Mail Block

None (28) · Manage field codes (4) · Manage PII (4) · Manage standard responses (4)

Other values: ; About Admin resources About application resources About Business Controls About Business Controls blocks About Callback blocks About Data blocks About External Services blocks About Logic and Control Blocks About Reporting blocks About Routing blocks About Survey blocks About User Interaction blocks Activity Block Adding a menu Adding a prompt Application Details Application phases Application resources Application settings Application workflow (builds and streams) Assign Variables Block Automated Message Block Best practices Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bot Registry Bots Dashboard Business Control Dashboard Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Custom Service Block Dashboard management Data Tables Data Tables Block Data Tables Dashboard Debug Block Default Routing in Designer Designer Designer Analytics Digital Channels Divisions Durations Emergency Block Emergency Flags Enabling retries External Services Features and limitations Get Chat Transcript Block Go To Block Heatmap How routing works HTTP REST Block Inputs Intelligent prompts Manage SMS Keywords Managing applications Managing Digital Resources Media collections Menu Block Menu Option Block Milestone Block Naming conventions Part 1: Adding a prompt Partition-Based Access Control Path Permissions and Access Personas Play Message Block Predictive Routing Block Preventing unintended looping Query VQs Block Quick links Record Block Record Utterance Block Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Analysis Sankey Path Analysis Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Session Detail Record (SDR) Fields Reference Session Detail Records Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Speech Grammars Spikes Start Treatment Block Statistic Block Summary Sunburst Path Analysis Surveys System Application Dispositions Terminate Block (Digital) Terminate Call Block Transaction List Block Transfer Block Upgrade notes User Input Block Using bots in Designer Using Dialogflow CX bots Using ECMAScript in Designer Using recorded audio Using the blocks Using variables Validate Phone Number Block Variables Voice Mail Block

None (250) · BasicApp (5) · bots (5) · email, digital (2) · sr (12)

None (6) · Designer (237) · Digital Channels (4) · Internal Content Administration (1) · Routing (12) · Routing and Designer (14)

None (2) · Administrator (8) · Designer (238) · Developer (1) · FldCod (24) · GenesysEngageCloudRN (1)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (274)

None (274)