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Article > ComingSoon: No & Role : Administrator or Administrator, Agent, Supervisor or Administrator, Supervisor & PEPageType: None

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None (28) · No (979) · Yes (48)
productshort:
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Agent Details Activity Report (5) · Standard Responses (4) · Weekly Queue Summary Dashboard (4) · Final Disposition Dashboard (4) · Weekly Business Attribute Dashboard (4) · Agent Login-Logout Details Report (4) · Agent Group Membership Details Report (4) · What is an interaction (4) · Manage field codes (4) · Manage custom variables (4) · Weekly Agent Group Utilization Dashboard (4) · Manage personally identifiable information (4) · Manage standard responses (4) · Weekly Agent Group Performance Dashboard (4) · Bot Analytical Dashboard (4) · Agent State Details Report (4) · Weekly Self Service Containment Dashboard (4)
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None (66) · Agent Details Activity Report (5) · Bot Analytical Dashboard (4) · Final Disposition Dashboard (4) · Agent Login-Logout Details Report (4) · Agent State Details Report (4) · Manage field codes (4) · Manage PII (4) · Manage standard responses (4) · Overview (4) · Agent Group Membership Details Report (4) · What is an interaction (4)
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UseCase:
None (1038) · BO02 (3) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
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