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Article > Platform : GenesysCloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises or PureConnect, GenesysCloud or Other & Product : Agent Workspace or Gplus Adapter for Salesforce

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Standalone:
No (100) · Yes (6)
productshort:
Draft:PEC-AD (34) · Draft:PEC-GPA (22) · PEC-AD (32) · PEC-GPA (18)
Platform: (Click arrow to add another value)
ComingSoon:
No (106)
Role:
None (4) · Administrator (22) · Administrator, Agent (2) · Administrator, Agent, Supervisor (4) · Agent (16) · Agent, Supervisor (56) · Supervisor (2)
DisplayName:
Getting started (4) · Activity History (4) · Agent Assist tab (4) · Click-to-Dial (4) · Gplus Adapter for Salesforce (v9) (4)
Other values:
TocName:
Gplus Adapter for Salesforce (v9) (4) · Activity History (4) · Getting started (4) · Click-to-Dial (4) · None (3)
Other values:
Dimension:
None (100) · ADResponse (4) · ADResponses (2)
Product: (Click arrow to add another value)
Manual:
None (6) · Administrator (23) · Agent (70) · GPAPEGuide (1) · Supervisor (2) · WWEAgent (2) · WWEPEGuide (2)
Application:
None (100) · Agent Workspace (2) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer, Outbound (2)
UseCase:
None (104) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (103) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)

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