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Article > Role : Administrator, Agent, Supervisor or Staff or Other & Dimension: None & UseCase : CE16, CE18, CE19, CE27, CE29 or None

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Standalone:
None (39) · No (1448) · Yes (67)
productshort:
Draft:PEC-REP (143) · Draft:PEC-WFM (141) · PEC-WFM (140) · PEC-REP (139) · Draft:DES (117) · DES (108) · Draft:PEC-REC (66) · Draft:PEC-AS (52) · PEC-AS (52) · PEC-REC (47) · WID (39) · Draft:PEC-OU (33) · PEC-OU (33) · Draft:WID (32) · Draft:PEC-AD (30) · PEC-AD (30) · Draft:Mixed (22) · Draft:PEC-GPA (21) · PEC-GPA (18)
Other values:
Platform:
None (154) · Genesys Multicloud CX (3) · GenesysCloud (17) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (1277) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (94) · GenesysEngagecloud (2) · GenesysEngage_cloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (2)
ComingSoon:
None (26) · No (1515) · Yes (13)
Role: (Click arrow to add another value)
DisplayName:
Standard responses (6) · Getting started (6) · Agent Details Activity Report (5) · Get started (5)
Other values:
TocName:
None (117) · Getting started (6) · Agent Details Activity Report (5)
Other values:
Dimension: (Click arrow to add another value)
Product:
Reporting (281) · Workforce Management (279) · Designer (223) · Genesys Recording, Quality Management, and Speech Analytics (113) · Agent Setup (104) · Widgets (71) · Outbound (CX Contact) (66) · Agent Workspace (60) · Gplus Adapter for Salesforce (39) · None (36) · Callback (32) · eServices Manager (24) · Digital Channels (21) · Genesys Predictive Routing (15) · Genesys Softphone (15) · Routing and Designer (14) · IVR Administration (14) · Routing (12) · Genesys Multicloud CX Mixed Mode (12)
Other values:
Manual:
RPRT (232) · Designer (222) · Administrator (171) · Supervisor (162) · Agent (123) · ManageCC (102) · User (88) · CXContact (64) · None (61) · Admin (40) · SDK (36) · Deployment (36) · RT (28) · Developer (27) · FldCod (24) · SupervisorHelp (13) · ETLRef (12) · Help (12) · GCAPI (8) · GVP (8)
Other values:
Application:
None (345) · Designer (250) · Workforce Management (234) · Reporting, Reporting GCXI (206) · Recording (113) · Agent Setup (87) · CX Contact (64) · Platform Administration (42) · Workforce Administration (34) · Pulse Reporting (28) · Callback (28) · IVR Administration (24) · Reporting GCXI (21) · Agent Workspace, Agent Setup (11) · Cloud Data Download Service (8) · Agent Workspace (7) · App Studio (6) · Agent Desktop (5) · Pulse Reporting, Reporting GCXI (4)
Other values:
UseCase: (Click arrow to add another value)
PEPageType:
None (1510) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)

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