Drilldown: Article

None (28) · No (740) · Yes (31)

Draft:DES (107) · DES (106) · Draft:PEC-REC (67) · Draft:PEC-AS (51) · PEC-AS (51) · PEC-REC (48) · Draft:PEC-OU (34) · PEC-OU (33) · PEC-WFM (26) · Draft:PEC-WFM (26) · PEC-CAB (16) · Draft:PEC-CAB (16) · Draft:PEC-ROU (13) · PEC-ROU (13) · Draft:PEC-ES (12) · PEC-ES (12) · Draft:PEC-GPA (10) · Draft:PEC-DC (10)

Other values: ; AUTH Draft:AUTH Draft:ContentAdmin Draft:GAA Draft:GAWFM Draft:GVP Draft:GWS Draft:IXN Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-CDDS Draft:PEC-Email Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-REP Draft:PrivateEdition Draft:Solution Draft:STRMS Draft:System Draft:TLM Draft:UCS Draft:VM Draft:WebRTC GAA GVP GWS IXN PE-GPR PEC-AD PEC-Admin PEC-CDDS PEC-DC PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-REP PrivateEdition STRMS System TLM UCS VM WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (6) · No (787) · Yes (6)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

What is an interaction (4) · Manage personally identifiable information (4) · Standard Responses (4) · Manage custom variables (4) · Manage standard responses (4) · Manage field codes (4)

Other values:

None (74) · Manage field codes (4) · What is an interaction (4) · Manage standard responses (4) · Manage PII (4) · Content browser (3) · Report widget (3) · Search Results grid (3) · Configure the Plugin (3) · Dashboard (3) · DNs (3) · Routing (3) · Explore (3) · Trending (3) · Managing widgets (3) · Create a new dashboard (3) · Voicemail management (3) · Working with dashboards (3) · Working with saved Trending filters (3) · Interaction lists (3)

Other values:

None (764) · bots (4) · CallbackClickToCall (6) · email, digital (2) · Journey (4) · Metrics (6) · OSHelp (1) · sr (12)

None (15) · Administrator (7) · Agent Setup (102) · Agent Workspace (2) · Callback (32) · Cloud Data Download Service (10) · Designer (212) · Digital Channels (15) · Email (2) · eServices Manager (24) · Event Stream (1) · Genesys Agent Assist (7) · Genesys Authentication (3) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (3) · Genesys Recording, Quality Management, and Speech Analytics (115) · Genesys Softphone (13) · Genesys Voice Platform (2) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (19) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (11) · Interaction Server (2) · Internal Content Administration (3) · IVR Administration (14) · Outbound (CX Contact) (67) · Platform Administration (7) · Reporting (14) · Routing (12) · Routing and Designer (14) · Solutions (3) · System-Level Documentation (2) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (3) · WebRTC (2) · Workforce Management (52)

None (24) · Admin (38) · Administrator (178) · AuthPEGuide (2) · CABPEGuide (2) · CXContact (64) · CXCPEGuide (2) · DCPEGuide (1) · Deployment (2) · Designer (211) · DESPEGuide (2) · EmailPEGuide (2) · ETLRef (12) · FldCod (24) · GAWFMPEGuide (1) · GCXIPEGuide (4) · GenesysEngageCloudRN (2) · GPAPEGuide (1) · GVPPEGuide (2) · GWSPEGuide (3) · Help (2) · IWDDMPEGuide (2) · IWDPEGuide (2) · IXNPEGuide (2) · ManageCC (100) · PEGuide (1) · PulsePEGuide (2) · RPRT (2) · STRMSPEGuide (2) · TenantPEGuide (2) · TLMPEGuide (2) · UCSPEGuide (2) · User (86) · VMPEGuide (4) · WDEPlugin (7) · WebRTCPEGuide (2) · WWEPEGuide (2)

None (116) · Agent Desktop (5) · Agent Setup (82) · Agent Setup, Agent Workspace (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (4) · Agent Workspace, Agent Setup (9) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Callback (30) · Cloud Data Download Service (8) · CX Contact (64) · Designer (246) · Genesys Portal (2) · intelligent Workload Distribution (2) · IVR Administration (14) · Outbound,Outbound Administration (1) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Recording (115) · Reporting Administration GCXI (2) · Reporting GCXI (2) · Workforce Administration (40)

None (790) · BO02 (3) · BO02, BO03 (2) · CE01 (4)

None (755) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)