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None (8) · No (201) · Yes (27)

Draft:PEC-DC (35) · PEC-DC (32) · Draft:System (17) · PrivateEdition (11) · Draft:Mixed (10) · Draft:PEC-Dev (10) · PEC-Developer (9) · DC (8) · System (8) · Mixed (8) · Draft:SF (7) · STRMS (6) · Draft:DC (6) · Draft:HCA (6) · Draft:PEC-Admin (5) · UseCases (4) · ATC (4) · Draft:PrivateEdition (4) · WebRTC (4) · ContentAdmin (4)

Other values: ; AUTH DES Developer Draft:AppStudio Draft:ATC Draft:ContentAdmin Draft:DES Draft:GPWFM Draft:GVP Draft:PE-GPR Draft:PEC-IWD Draft:PEC-REC Draft:PEC-REP Draft:PEC-WFM Draft:STRMS Draft:WFM GAMD GASN GWS PE-GPR PEC-Admin PEC-CAB PEC-WFM ReleaseNotes User:Jose.druker@genesys.com User:Marudhu.pandian@genesys.com VM

None (163) · GenesysCloud (6) · GenesysEngage-cloud (37) · GenesysEngage-onpremises (29) · PureConnect, GenesysCloud, GenesysEngage-cloud (1)

No · None · Yes · Other

None (171) · Administrator (53) · Administrator, Developer (7) · Administrator, Supervisor (1) · Adminstrator (2) · Supervisor (2)

Deploy Digital Channels using Docker Compose (4) · Enable a tenant for Digital Channels (4) · Interdependencies (4) · Pre-configure tenant objects (4) · Provision API keys (4) · Provisioning overview (4) · Architecture (3) · Enabling monitoring in OpenShift Container Platform (3) · Manage SMS Keywords (3)

Other values: ; About AI Connector About Digital Channels About Digital Channels Admin About Event Stream About Genesys Engage cloud private edition Activation File for Genesys Choice Commercial Terms Activity History Agent Details Activity Report Agent namespace Agent Workspace / Workspace Web Edition (SIP) use case APIs by Service Authentication (SSO) Authentication Overview Availability Service Billing Data Server (BDS) on premises Billing Data Service (BDS) on Mixed Mode Billing Data Service (BDS) on Mixed Mode with GVP standalone Building staffing for multiple activities Chains Chat Bots Click-to-Dial Cloud Data Download Service Overview Collaboration Configuration namespace Configure Agent UI Configure Agent UI - Obsolete Configure AI Connector Configure Digital Channels Configure Event Stream Configure F5 SIP-ALG Configure WebRTC agent with browser-based WWE via Agent Setup Application Configure WebRTC Agents with Genesys Softphone Configure WebRTC Agents with Webphone Configuring SSO Conversation sessions Corinne's callback diagram-2/20 Create Service Channel customAttributes Dashboard and Alarms Deploy Data Loader Deploy Data Loader on EKS Deploy Digital Channels in Kubernetes Deploy the URS Strategy Subroutines Deploy Webphone Deployment overview Designer on AKS Developer Sandbox Developing with the Service Client API Device icons (coming soon) Digital Email namespace Enabling monitoring in GKE Platform F5 BIG-IP for OpenShift Feature support and known limitations General Data Protection Regulation (GDPR) General security and compliance information Generalized Architecture Generating a Visual Diff for Helm Charts and Containers Genesys Designer Genesys Engage on-premises licensing Genesys Multicloud CX - Key security features Genesys Multicloud CX - Security use cases Genesys Multicloud CX general security overview Genesys Multicloud CX Release Management and Communications Genesys Multicloud CX support for GDPR Genesys Multicloud privacy policy Genesys Portal metrics Genesys Voice Platform (GVP) Genesys Widgets: Close the chat when an agent disconnects Get started Getting started with Advanced Chat Getting Started with Event Stream Gplus Adapter for Salesforce Lightning (v9) GVP Service Discovery architecture Historical Reporting / Genesys CX Insights How Digital Channels works How to handle a workitem How to manage workitems Image size tests-3/20 Inbound Install Container Ingress Service (CIS) Installing Integrate with Genesys Hub Integrating Gplus Adapter Interaction namespace Introduction to Engage Cloud APIs Learn about Digital Channels Licensing Overview for Genesys Choice Customers Logging Logs Macros and Job Aids Manage AI Integrations Manage API keys Manage custom variables Manage field codes Manage personally identifiable information Manage standard responses Media namespace Metrics Metrics and Alerts Migrating from on-premises licensing Migrating to Gplus Adapter (v9) Mixed Mode Overview Mixed Mode Suite Level Requirements Mixed Mode Use Cases Monitor predictor feature coverage Monitoring Service Naming conventions Omnichannel Desktop Outbound Communication Terms Overview of F5 BIG-IP for OpenShift Packages Performance Options Dialog Box Persistent Chat across Different Domains Prepare for Gmail integration Provision Agent Setup Provision an API key for GES Provision Digital Channels Provision Event Stream Provision SAML-based SSO Provision SMS Public Repository Links Redis requirements for Voice services Routing Sample Kibana queries Sample Logs Explorer queries Sample Prometheus queries SBC Integration Screen Pop Secure Email Overview Security Terms for Cloud Services Set up Facebook and Twitter Set up SMS Set up WhatsApp Setting up Integration for Inbound and Outbound SMS Setting up Integration for Outbound Email Campaigns Setup VXLAN tunnels to the Openshift Cluster Statistics Overview Storage requirements Summary of monitoring support Support & SLAs for Genesys Multicloud CX Supported security standards System namespace Task Routing Overview Telemetry Integration Tenant Settings Third-party licenses Third-Party Messaging Overview TLS for Genesys Engage Servers Types of tracked data Typography Upgrade, roll back, or uninstall Digital Channels Upgrade, rollback, or uninstall Designer Upgrade, rollback, or uninstall Digital Channels User Data Management Overview Using Copy and Paste Format for Statistics Using Sensitive Data Using the Developer Console Voice Bots Voice namespace Web Real-Time Communication (WebRTC) Agents use case WFM Configuration Objects WFM Policy Objects Workspace Web Edition with Genesys Digital Channels

None (78) · Upgrade, rollback, or uninstall (3) · Configure Agent UI (3)

Other values: ; 3rd party licenses Activity History Agent Details Activity Report Agent namespace Architecture-GVP Service Discovery Authentication Availability Service BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Building staffing for multiple activities Chains Chat Bots Click-to-Dial Collaboration Configuration namespace Configure F5 SIP-ALG Configure WebRTC agent with browser-based WWE via Agent Setup Application Configure WebRTC Agents with Genesys Softphone Configure WebRTC Agents with Webphone Configuring SSO Conversation sessions Corinne's callback diagram-2/20 Create Service Channel customAttributes Dashboard and Alarms Deploy Data Loader Deploy Data Loader on EKS Deploy in Kubernetes Deploy the URS Strategy Subroutines Deploy using Docker Compose Deploy Webphone Designer Designer on AKS Developing with the Service Client API Device icons (coming soon) Digital Digital Channels Email namespace Enabling monitoring in GKE Platform Enabling monitoring in OpenShift Container Platform F5 BIG-IP for OpenShift Feature support General Architecture General Data Protection Regulation (GDPR) General security and compliance information Generating a Visual Diff Genesys Multicloud CX - Key security features Genesys Multicloud CX - Security use cases Genesys Multicloud CX general security overview Genesys Multicloud CX support for GDPR Genesys Multicloud privacy policy Genesys Portal metrics Getting started with Advanced Chat Getting Started with Event Stream Gplus Adapter for Salesforce Lightning (v9) GVP How Digital Channels works How to handle a workitem Image size tests-3/20 Inbound Install Container Ingress Service (CIS) Integrate with Genesys Hub Integrating Gplus Adapter Interaction namespace Licensing for Genesys Choice customers Logs Manage field codes Manage PII Manage SMS Keywords Manage standard responses Media namespace Metrics Metrics and Alerts Migrating from on-premises licensing Migrating to Gplus Adapter (v9) Monitor predictor feature coverage Monitoring in OpenShift Monitoring Service Naming conventions Omnichannel Desktop On-premises activation file Overview Overview of F5 BIG-IP for OpenShift Packages Performance Options Dialog Box Prepare for Gmail integration Provision an API key for GES Provision Event Stream Provision SMS Public Repository Links Redis requirements for Voice services Reporting Routing Sample Kibana queries Sample Logs Explorer queries Sample Prometheus queries SBC Integration Screen Pop Security Terms for Cloud Services Set up Facebook and Twitter Set up SMS Set up WhatsApp Setting up Integration for Inbound and Outbound SMS Setting up Integration for Outbound Email Campaigns Setup VXLAN tunnels to the OpenShift Cluster Suite Level Requirements Summary of monitoring support Support & SLAs for Genesys Multicloud CX Supported security standards System namespace Telemetry Integration TLS Types of tracked data Typography Unrestricted activation file Use Cases Using Copy and Paste Format for Statistics Using Sensitive Data Voice Bots Voice namespace WebRTC agents WFM Configuration Objects WFM Policy Objects Workitems Workspace Web Edition

None (225) · deploydigital (4) · Journey Shaping (1) · sr (6)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (27) · Admin (13) · AdminGuide (1) · Administrator (43) · Agent (2) · AgentGuide (1) · AuthPEGuide (1) · CABPEGuide (1) · DCPEGuide (27) · deploy (1) · Deployment (41) · Designer (2) · DESPEGuide (2) · DevConsole (1) · Developers (4) · GenChoiceTermsCond (3) · GenesysCloud (1) · GenesysEngage-cloud (2) · GenesysEngage-onpremises (1) · GPWFMPEGuide (1) · GVPPEGuide (1) · GWSPEGuide (1) · Help (1) · Licensing (5) · Operations (7) · PEGuide (8) · PureConnect (1) · RPRT (1) · SCAPI (8) · SDK (3) · Small (1) · STRMSPEGuide (3) · SupervisorHelp (2) · UserGuide (1) · VMPEGuide (2) · WebAPIs (9) · WebRTCPEGuide (4) · WritersGuide (3)

None (210) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace (1) · Agent Workspace, Agent Setup (5) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Designer (10) · Reporting, Reporting GCXI (1) · Workforce Management (2)

None (236)

None (221) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (2) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (3) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)