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Article > Platform : GenesysEngage-cloud or None & Role : Administrator or Administrator, Supervisor

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Standalone:
None (28) · No (971) · Yes (31)
productshort:
Draft:PEC-REP (124) · PEC-REP (121) · Draft:DES (107) · DES (106) · Draft:PEC-REC (67) · Draft:PEC-AS (51) · PEC-AS (51) · PEC-REC (48) · Draft:PEC-OU (34) · PEC-OU (33) · PEC-WFM (26) · Draft:PEC-WFM (26) · PEC-CAB (16) · Draft:PEC-CAB (16) · Draft:PEC-ROU (13) · PEC-ROU (13) · PEC-ES (12) · Draft:PEC-ES (12) · Draft:PEC-DC (10) · Draft:PEC-GPA (10)
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ComingSoon:
None (10) · No (1014) · Yes (6)
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DisplayName:
Agent Details Activity Report (5) · Manage personally identifiable information (4) · Manage custom variables (4) · Agent Login-Logout Details Report (4) · Agent State Details Report (4) · Weekly Agent Group Performance Dashboard (4) · Weekly Agent Group Utilization Dashboard (4) · Agent Group Membership Details Report (4) · Weekly Business Attribute Dashboard (4) · Weekly Queue Summary Dashboard (4) · Weekly Self Service Containment Dashboard (4) · Manage field codes (4) · Manage standard responses (4) · What is an interaction (4) · Final Disposition Dashboard (4) · Bot Analytical Dashboard (4) · Standard Responses (4)
Other values:
TocName:
None (100) · Agent Details Activity Report (5) · What is an interaction (4) · Agent Login-Logout Details Report (4) · Agent State Details Report (4) · Bot Analytical Dashboard (4) · Agent Group Membership Details Report (4) · Manage standard responses (4) · Manage PII (4) · Manage field codes (4) · Final Disposition Dashboard (4)
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Dimension:
None (993) · bots (4) · CallbackClickToCall (6) · email, digital (2) · Journey (4) · Metrics (6) · OSHelp (1) · RealTime (2) · sr (12)
Product:
None (16) · Administrator (7) · Agent Setup (102) · Agent Workspace (2) · Callback (32) · Cloud Data Download Service (10) · Designer (212) · Digital Channels (15) · Email (2) · eServices Manager (24) · Event Stream (1) · Genesys Agent Assist (7) · Genesys Authentication (3) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (3) · Genesys Recording, Quality Management, and Speech Analytics (115) · Genesys Softphone (13) · Genesys Voice Platform (2) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (19) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (11) · Interaction Server (2) · Internal Content Administration (3) · IVR Administration (14) · Outbound (CX Contact) (67) · Platform Administration (7) · Reporting (244) · Routing (12) · Routing and Designer (14) · Solutions (3) · System-Level Documentation (2) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (3) · WebRTC (2) · Workforce Management (52)
Manual:
None (24) · Admin (38) · Administrator (178) · AuthPEGuide (2) · CABPEGuide (2) · CXContact (64) · CXCPEGuide (2) · DCPEGuide (1) · Deployment (2) · Designer (211) · DESPEGuide (2) · EmailPEGuide (2) · ETLRef (12) · FldCod (24) · GAWFMPEGuide (1) · GCXIPEGuide (4) · GenesysEngageCloudRN (2) · GPAPEGuide (1) · GVPPEGuide (2) · GWSPEGuide (3) · Help (2) · IWDDMPEGuide (2) · IWDPEGuide (2) · IXNPEGuide (2) · ManageCC (100) · PEGuide (1) · PulsePEGuide (2) · RPRT (229) · RT (4) · STRMSPEGuide (2) · TenantPEGuide (2) · TLMPEGuide (2) · UCSPEGuide (2) · User (86) · VMPEGuide (4) · WDEPlugin (7) · WebRTCPEGuide (2) · WWEPEGuide (2)
Application:
None (116) · Agent Desktop (5) · Agent Setup (82) · Agent Setup, Agent Workspace (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (4) · Agent Workspace, Agent Setup (9) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Callback (30) · Cloud Data Download Service (8) · CX Contact (64) · Designer (246) · Genesys Portal (2) · intelligent Workload Distribution (2) · IVR Administration (14) · Outbound,Outbound Administration (1) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting (4) · Pulse Reporting, Reporting GCXI (4) · Recording (115) · Reporting Administration GCXI (2) · Reporting GCXI (19) · Reporting, Reporting GCXI (206) · Workforce Administration (40)
UseCase:
None (1021) · BO02 (3) · BO02, BO03 (2) · CE01 (4)
PEPageType:
None (986) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)

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