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Article > Platform : GenesysEngage-cloud or PureConnect, GenesysCloud, GenesysEngage-cloud or None & Role : Administrator or Administrator, Agent, Supervisor or Developer

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Standalone:
None (29) · No (800) · Yes (53)
productshort:
Draft:DES (108) · DES (106) · Draft:PEC-REC (67) · PEC-AS (51) · Draft:PEC-AS (51) · PEC-REC (48) · Draft:PEC-OU (34) · PEC-OU (33) · PEC-WFM (28) · Draft:PEC-WFM (28) · Draft:WID (27) · WID (26) · PEC-CAB (17) · Draft:PEC-CAB (17) · PEC-ROU (13) · Draft:PEC-ROU (13) · PEC-ES (12) · Draft:PEC-ES (12) · Draft:PEC-DC (10) · Draft:PEC-GPA (10)
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ComingSoon:
None (7) · No (869) · Yes (6)
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DisplayName:
Standard Responses (4) · What is an interaction (4) · Manage field codes (4) · Manage personally identifiable information (4) · Localize widgets and services (4) · Manage standard responses (4) · Manage custom variables (4)
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TocName:
None (84) · What is an interaction (4) · Manage standard responses (4) · Manage field codes (4) · Localize widgets and services (4) · Manage PII (4)
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Dimension:
None (847) · bots (4) · CallbackClickToCall (6) · email, digital (2) · Journey (4) · Metrics (6) · OSHelp (1) · sr (12)
Product:
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Manual:
Designer (211) · Administrator (180) · ManageCC (100) · User (86) · CXContact (64) · None (46) · Admin (40) · SDK (36) · FldCod (24) · ETLRef (12) · Developer (11) · WDEPlugin (7) · SCAPI (6) · VMPEGuide (4) · GCXIPEGuide (4) · GWSPEGuide (3)
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None (181) · Agent Desktop (5) · Agent Setup (82) · Agent Setup, Agent Workspace (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (4) · Agent Workspace (4) · Agent Workspace, Agent Setup (9) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Callback (32) · Cloud Data Download Service (8) · CX Contact (64) · Designer (247) · Designer, Platform Administration (2) · Genesys Portal (2) · intelligent Workload Distribution (2) · IVR Administration (14) · Outbound,Outbound Administration (1) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (115) · Reporting Administration GCXI (2) · Reporting GCXI (2) · WEM (1) · Workforce Administration (40) · Workforce Administration, Workforce Management (2)
UseCase:
None (865) · BO02 (3) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (838) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)

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