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Article > Platform : GenesysCloud, GenesysEngage-cloud or GenesysEngage-cloud or Private Edition or None & Role : Administrator, Agent, Developer, Supervisor or Other & UseCase: None

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Standalone:
None (37) · No (1382) · Yes (59)
productshort:
Draft:PEC-REP (150) · PEC-REP (146) · PEC-WFM (135) · Draft:PEC-WFM (135) · Draft:DES (108) · DES (106) · Draft:PEC-REC (66) · Draft:PEC-AS (51) · PEC-AS (51) · PEC-REC (47) · Draft:PEC-OU (34) · PEC-OU (33) · Draft:WID (30) · WID (29) · Draft:PEC-AD (26) · PEC-AD (26) · Draft:PEC-CAB (19) · PEC-CAB (19) · Draft:PEC-GPA (19) · PEC-GPA (16)
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ComingSoon:
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DisplayName:
Standard responses (6) · Getting Started (6) · Agent Details Activity Report (5) · Get started (5)
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TocName:
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Dimension:
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Reporting (295) · Workforce Management (270) · Designer (213) · Genesys Recording, Quality Management, and Speech Analytics (113) · Agent Setup (102) · Outbound (CX Contact) (67) · Widgets (59) · Agent Workspace (52) · Callback (38) · Gplus Adapter for Salesforce (35) · eServices Manager (24) · None (17) · Digital Channels (17) · Genesys Softphone (15) · Routing and Designer (14) · IVR Administration (14) · Genesys Predictive Routing (13) · Routing (12) · Cloud Data Download Service (10) · Co-Browse (10)
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Manual:
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None (280) · Agent Desktop (5) · Agent Setup (82) · Agent Setup, Agent Workspace (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (4) · Agent Workspace, Agent Setup (11) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · App Studio (2) · Callback (34) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Cloud Data Download Service (8) · CX Contact (64) · Designer (247) · Genesys Portal (2) · IVR Administration (24) · Outbound,Outbound Administration (1) · Platform Administration (40) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (113) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (206) · WEM (1) · Workforce Administration (40) · Workforce Administration, Workforce Management (2) · Workforce Management (217)
UseCase: (Click arrow to add another value)
PEPageType:
None (1434) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)

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