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Article > Role : Administrator or Administrator, Agent, Supervisor & Manual : Administrator or PDMLibraryGIM or RPRT or None

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Standalone:
None (13) · No (169) · Yes (48)
productshort:
PEC-WFM (22) · Draft:PEC-WFM (22) · PEC-CAB (15) · Draft:PEC-CAB (15) · PEC-ES (12) · Draft:PEC-ES (12) · PEC-GPA (11) · Draft:PEC-GPA (11) · Draft:PEC-DC (10) · PEC-DC (10) · PEC-IVR (7) · Draft:PEC-GS (7) · Draft:PEC-IVR (7) · Draft:PEC-PA (7) · PEC-GS (6)
Other values:
Platform:
None (28) · Genesys Multicloud CX (3) · GenesysCloud (4) · GenesysEngage-cloud (190) · GenesysEngage-onpremises (5)
ComingSoon:
None (2) · No (227) · Yes (1)
Role: (Click arrow to add another value)
DisplayName:
Other values:
TocName:
None (13)
Other values:
Dimension:
None (209) · CallbackClickToCall (6) · Journey (2) · Metrics (6) · OSHelp (1) · sr (6)
Product:
None (6) · Administrator (1) · Agent folder (1) · Agent Setup (2) · Agent Workspace (4) · Callback (30) · Chat (2) · Cloud Data Download Service (2) · Digital Channels (15) · Email (2) · eServices Manager (24) · Genesys Authentication (1) · Genesys Recording, Quality Management, and Speech Analytics (10) · Genesys Softphone (13) · Gplus Adapter for Salesforce (22) · Intelligent Workload Distribution (7) · IVR Administration (14) · Outbound (CX Contact) (1) · Platform Administration (7) · Reporting (10) · Routing and Designer (2) · Solutions (6) · System-Level Documentation (2) · Voice (2) · Workforce Management (44)
Manual: (Click arrow to add another value)
Application:
None (57) · Agent Setup (2) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (3) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Platform Administration (2) · Callback (30) · Designer (10) · Designer, Platform Administration (2) · intelligent Workload Distribution (2) · IVR Administration (14) · Outbound,Outbound Administration (1) · Platform Administration (30) · Platform Administration, Agent Setup, Designer (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (10) · Reporting Administration GCXI (2) · Reporting GCXI (2) · Workforce Administration (40) · Workforce Administration, Workforce Management (2)
UseCase:
None (215) · BO02 (3) · BO02, BO03 (2) · CE01 (2) · CE01, CE02, CE03 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (230)

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