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Article > Platform : GenesysEngage-cloud or None & ComingSoon: No & Role : Administrator, Supervisor or Other

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Standalone:
None (27) · No (1362) · Yes (79)
productshort:
Draft:PEC-REP (146) · PEC-REP (142) · PEC-WFM (131) · Draft:PEC-WFM (130) · Draft:DES (107) · DES (106) · Draft:PEC-REC (67) · PEC-AS (51) · Draft:PEC-AS (51) · PEC-REC (48) · Draft:PEC-OU (32) · PEC-OU (32) · Draft:WID (29) · WID (28) · Draft:PEC-AD (27) · PEC-AD (27) · Draft:PEC-GPA (19) · Draft:PEC-CAB (19) · PEC-CAB (19) · PEC-GPA (16)
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DisplayName:
Standard Responses (6) · Getting Started (6) · Agent Details Activity Report (5) · Get started (5)
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TocName:
None (116) · Getting Started (6) · Agent Details Activity Report (5)
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Dimension:
None (1420) · bots (4) · CallbackClickToCall (6) · email, digital (2) · Journey (4) · Metrics (6) · RealTime (14) · sr (12)
Product:
Reporting (287) · Workforce Management (261) · Designer (212) · Genesys Recording, Quality Management, and Speech Analytics (115) · Agent Setup (102) · Outbound (CX Contact) (64) · Widgets (57) · Agent Workspace (54) · Callback (38) · Gplus Adapter for Salesforce (35) · eServices Manager (24) · Digital Channels (17) · IVR Administration (16) · None (16) · Genesys Softphone (14) · Routing and Designer (14) · Co-Browse (12) · Routing (12) · Genesys Predictive Routing (12) · Intelligent Workload Distribution (11)
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Manual:
RPRT (228) · Designer (210) · Administrator (183) · Supervisor (147) · Agent (118) · ManageCC (100) · User (86) · None (72) · CXContact (60) · RT (42) · Admin (41) · SDK (36) · FldCod (24) · Developer (21) · Help (12) · ETLRef (12) · WDEPlugin (7) · SCAPI (6) · VMPEGuide (5)
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Application:
None (275) · Designer (246) · Workforce Management (206) · Reporting, Reporting GCXI (202) · Recording (115) · Agent Setup (82) · CX Contact (62) · Pulse Reporting (42) · Workforce Administration (40) · Platform Administration (40) · Callback (34) · IVR Administration (22) · Reporting GCXI (21) · Agent Workspace, Agent Setup (11) · Cloud Data Download Service (8) · Agent Workspace (6) · Agent Desktop (5) · Agent Setup, Designer, Platform Administration (4) · Pulse Reporting, Reporting GCXI (4) · Agent Workspace, Agent Setup, Designer (4)
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UseCase:
None (1443) · BO02 (3) · BO02, BO03 (2) · CE01 (6) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (1426) · 55cef4ff-9306-4313-8fd8-377282a38478 (42)

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