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Article > Platform : GenesysEngage-cloud or GenesysEngage-cloud, PureConnect, GenesysCloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or PureConnect & ComingSoon: No & Product : Intelligent Workload Distribution or Reporting

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No (320) · Yes (4)
productshort:
Draft:PEC-IWD (9) · Draft:PEC-REP (156) · PEC-IWD (9) · PEC-REP (150)
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ComingSoon: (Click arrow to add another value)
Role:
None (52) · Administrator (10) · Administrator, Agent, Supervisor (2) · Administrator, Developer (3) · Administrator, Supervisor (215) · Supervisor (42)
DisplayName:
Weekly Agent Group Performance Dashboard (4) · Weekly Queue Summary Dashboard (4) · Agent State Details Report (4) · Final Disposition Dashboard (4) · Agent Login-Logout Details Report (4) · Weekly Agent Group Utilization Dashboard (4) · Weekly Business Attribute Dashboard (4) · Agent Group Membership Details Report (4) · Weekly Self Service Containment Dashboard (4) · Bot Analytical Dashboard (4) · Agent Details Activity Report (4)
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None (29) · Agent Group Membership Details Report (4) · Bot Analytical Dashboard (4) · Agent State Details Report (4) · Agent Login-Logout Details Report (4) · Final Disposition Dashboard (4) · Agent Details Activity Report (4)
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None (58) · IVR Administration (4) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (190)
UseCase:
None (322) · BO02, BO03 (2)
PEPageType:
None (324)

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